Shan Kanagasingham’s Post

Spring is in full swing (Almost Halfway Over 😨), and if you haven't done any "Spring Cleaning" for your property yet, SOARR has got you covered! Our leadership team has curated the "Top 5 Spring Cleaning Must-Do's" for any hotel... At SOARR, we were created BY Hoteliers, FOR Hoteliers. We understand that OTA Revenue Recovery SHOULDN'T be your #1 priority, but we also know it DOES deserve hyper-focused attention. SOARR Services - OTA Revenue Recovery #HospitalityOperations #Hospitality #HotelSpringCleaning #HotelRevenueBoost

An interesting interview for any aspiring leader in the industry.

Title: The Impact of Genuine Hospitality In the dynamic world of tourism and hospitality, the smallest gestures can make the biggest difference. Recently, Sarah, a front desk manager at a boutique hotel, showcased this beautifully. An elderly couple, stranded and exhausted, arrived at her hotel. Instead of just checking them in, Sarah greeted them with warmth, upgraded their room, and arranged a complimentary dinner. The next morning, they revealed it was their 50th wedding anniversary trip. Sarah’s kindness turned their travel mishap into a memorable celebration. For Students: Embrace every opportunity to go above and beyond. Your empathy and service can transform experiences and build lifelong memories. For Leaders: Inspire your teams to prioritize genuine hospitality. It’s the key to creating exceptional guest experiences and fostering loyalty. Let’s continue to make every interaction meaningful. #Tourism #Hospitality #CustomerService #Leadership #Inspiration

“Self care and wellness [for me] is, one, unplugging and two, getting outdoors and getting a little exercise in. I get cranky without either of those. And so I try and do that as much as I possibly can. One approach on my leadership style I've tried is my out of offices. I will write what I'm doing and how I'm doing it. Hey, there is two feet of fresh powder today. I'm going out with a swirl. Don’t even think of contacting me right now. Or my wife has this thing when she knows I'm stressed out, there's a national park in San Francisco and they have no cell phone service so let's go hiking.” Lynn Mohrfeld, President & CEO, California Hotel & Lodging Association Watch Now: https://lnkd.in/efW3rf4B Listen Now: https://lnkd.in/emJ4GmSV Lynn shares with Rachel Humphrey of DEI Advisors why knowing his audience is an important part of his public speaking preparation. He discusses his leadership style, how it's evolved, and which leadership skills he's focused on developing over time. Lynn also talks about wellness, getting involved with associations, and what he'd tell his younger self. #diversityandinclusion #deiadvisors #leadership #hospitalityindustry #empoweringpersonalsuccess #womeninhospitality

SAVE THE DATE

We recently held our Q2 HDG Legacy General Manager Summit. Our focus on #excellence is key as we come together to elevate our standards and empower our teams. We're not just building hotels, but also building our people. Let's shape the future of hospitality together! #HospitalityLeadership #Florida #BuildingBetterTeams #EconomicDevelopment #brillianceinthebasics #peoplecentric #economicdevelopment 

“You can't schedule your career.” It's a superb reminder to remain open-minded to opportunities and paths that life may lead you down. Careers don't have to be a linear path, and sometimes the most unexpected opportunities can lead to the most rewarding experiences. Stay curious, stay open-minded, and embrace the unexpected. #careerdevelopment #professionalgrowth #opportunities #staycurious

So the Best Western governor's conference ended yesterday and I know a lot of people are expecting me to post immediately but it was such an amazing experience I really had to take time to soak everything in. I honestly cannot think of another organization where you can elevate. a general manager or and owner to a governor's position where they have such a voice. With that voice actually heard by the executive committee and the CEO. I'm not talking. Just listen to but actually appreciated and valued. The 3 days that we spent here in discussion. We're going to see shape our hotels in a profound way. You saw the executive committee. The board members even Larry himself our CEO. Spending time listening to issues and taking notes and engaging in conversations of how we could implement some of the ideas we had. I've never been under leadership, not management but leadership that operates this openly and honestly. To me, this is what makes Best Western. Such a superior hotel group. It's not that we have the best design. (Trust me we do.) Or an amazing sales team. (again two for two as are sales is the best.) But it's the fact that someone with barely a 30 room hotel can come here and be heard and listen to the same as someone that has a 1000 room hotel and their opinions are valued and matter. I cannot wait to get back to St. Louis and share some of the things that I've learned with my team and bring this energy back into my hotel. #bwhhotels #Bestwestern #hospitality #hoteliers

Wise words from a great visionary....couldn't be truer... #fourseasons #careergrowth #forwardlooking #embraceyourjourney #embracechallenges #embracechange #life #hospitalityindustry #foodandbeverageindustry #foodserviceindustry #hotelsandresorts #hotelsandresorts #aramark #aramarkcanada

MARRIOTT 6TH HUNGER STRIKE (inc MINOR INT and EY): DAY 117 Sadly, Mr Capuano, you didn't choose to connect with me, now on Day 117 of my hunger strike protest against Marriott corruption and whistleblower retaliation. As you know, without corporate intervention, this hunger strike will proceed to its natural conclusion. I am currently lodging just 400 metres from the Marriott St Pancras Renaissance and within easy reach of the Grosvenor; it would have been so easy for you to schedule a forum. After all, communication is all I am requesting of you and I could have re-presented the evidence of culpability which Marriott originally demanded to see but then refused to review. However, despite your claims - to "act with integrity", to "put people first", "holding ourselves accountable in order to be a force for good" - you have opted to remain silent, unwilling to communicate, a clear breach of the UN's "Protect, Respect and Remedy Framework for Business and Human Rights", which will ultimately condemn me to an extremely unpleasant death. What a sad reflection of today's corporate mindset! #marriottinternational #marriott #ey #minorhotels #nh #sec #pcaob #frc #accountability #corruption #ethics #corporategovernance #corporatecompliance #ceo #whistleblowing