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👏🏼Congratulations to the team Uber to pull this engineering efficiency marvel! Incredibly proud of this team which balanced speed of change, reliability, efficiency of resources, and of course Uber level scalability for chat comm channel where every millisecond matters This blog is a valuable read to anyone looking for insights into how Uber tackles tough engineering challenges. And some other day I will also write about the perception challenges we faced along this journey. #uber #Scaling 🚀 Great work ankit tyagi Avijit Singh Vivek Shah 👏

Another success story powered by ChatForm! 👏🏼 A local online grocery marketplace, (similar to Instacart but for a niche demographic), faced a challenge. With the hustle of picking, packing, and delivering orders in under 90 minutes, occasional manual errors were inevitable. Customers would reach out via SMS or WhatsApp to report missing items in their orders. The rising volume of these messages called for a more seamless solution to process refunds or credits. That's where ChatForm came into play. We collaborated to introduce an efficient "missing item refund form" directly on WhatsApp. Now, customers can swiftly request a refund and secure support!! Remember: Happy customers are returning customers. Always support them on their preferred channels. #cx #customerexperience #customerengagement #automation #generativeai

🧠✉️ The evolution of chat assistants: AI-driven expertise in e-commerce! 🌐 Did you know that chat assistants exist in two different forms? At first, we had rule-based chat assistants that could answer the most common customer queries. But with the advent of AI-driven chat assistants, their functionality has been taken to a new level. They now recognize the intent behind customer queries, take emotions into account and learn continuously. 🚀🔍 Let's dive deeper into the world of AI-powered chat assistants and discover how they are revolutionizing the business models of online stores! 💼💡 #i3systems #ChatAssistants #KI #ECommerce #AIExperts

As technology evolves, so does the way we shop. Chat Commerce is revolutionizing the online retail industry, offering a more engaging and convenient shopping experience for customers. 🛍️ Chat Commerce allows shoppers to communicate with merchants and purchase products directly through their preferred messaging platform. This provides shoppers with an easy and convenient way to shop - no more navigating through a website or waiting for a response from customer service. 💬 Chat Commerce also provides merchants with more opportunities to engage with their customers. Merchants can use chat bots to provide personalized recommendations, offer deals, and answer customer questions in real-time. Additionally, merchants can use data from customer interactions to personalize their marketing and provide a more tailored shopping experience. 🤖 Overall, Chat Commerce has transformed the way online retailers interact with their customers, creating a more convenient and personalized shopping experience. 🌐✨ #mishkoninternational #mishkon #ecommerce #retailmarket #chatbots

WhatsApp for Business #Chatbots #WhatsAppForBusiness #Ecommerce #DigitalCommerce #AIChatbots #ConversationalAI #RetailTech #CustomerExperience #BusinessMessaging #ArtificialIntelligence #DigitalTransformation #CustomerEngagement #OnlineShopping #VirtualAssistant #RetailInnovation

NEW PRESS RELEASE: Unlocking the power of chat commerce Making every chat count by turning conversations into revenue. Join Jayson van der Walt, Business Analyst at Cellfind, as he explores the power of leveraging chat commerce to interact with customers, offer seamless support, and facilitate transactions through innovative messaging platforms. Read the full article: #itweb #cellfind #chatcommerce #conversationalcommerce #whatsappbusiness

Introducing ChatPion's latest add-on designed to elevate your online store's credibility and customer engagement! With the E-Commerce Product Review & Comment feature, you can: 🌟 Showcase Authentic Reviews: Enable customers to leave reviews and ratings, providing genuine feedback that builds trust. 💬 Faster Interaction: Allow customers to comment on products, creating a community around your brand. 🔄 Enhance Shopping Experience: Display ratings and comments directly on product pages, helping potential buyers make informed decisions. Stay ahead in the competitive e-commerce landscape by leveraging the power of social proof with ChatPion: https://lnkd.in/gMt_G_4M #ChatPion #Chatbot #MarketingAutomation #ProductReview #XeroneIT #E_Commerce #Addon

At ClickPanda, effective communication is critical to your business's success. 🌟 Live Chat or Social Networks for customer service? They both have advantages! Live Chat: 💬 Immediate and real-time responses: Instantly assist customers, resolving questions and problems instantly. 🤝 Encourage direct interaction with customers: Create a more personal and close connection, strengthening the relationship with each customer. ⚡ Improve satisfaction with quick solutions: Increase satisfaction by offering fast and effective solutions, generating a positive experience. Social networks: 📱 Public interaction and visibility: Allows others to see the interactions, showing transparency and creating a positive brand perception. 🌐 Access to a wide audience: Reach a broader audience, attracting potential customers and building loyalty among current ones. 🔄 Facilitates monitoring trends and opinions: You can monitor what customers say, quickly adapting to their needs and preferences. We want you always to have the best tools to connect with clients. Direct interaction and constant feedback are fundamental pillars at @ClickPanda. No matter your chosen channel, we're here to help you create memorable experiences and strengthen your community! 🚀💪 #CustomerService #EffectiveCommunication #CustomerSatisfaction #LiveChat #SocialNetworks #ClickPandaCommunity

All customer service #chatbots are the same, right? Well, not all solutions are equal. At least one is born to raise the bar in customer experience 🖥️✨ At Askly I'm extra proud of one particular feature: by default localization and seamless real-time #translation. This might sound odd. It's not the flashiest feature. But it's indeed the one that: 🌍 Bridges gaps between people and businesses. 🌍 Lets us scale. 31% of e-commerce transactions in Europe are cross-country. 🌍 Gives customers confidence and builds trust. It's essential to welcome customers in your #estore in their preferred language. Unlike all other chats, Askly is the one that comes fully #localized with zero development. Language matters. I'm glad we provide a solid solution to remove #languagebarriers Do you feel the same or am I alone in this battle? #customerservice #online #ecommerce #Askly #scaleyourbusiness

Shopping cart abandonment is a common challenge in my neighborhood, so I asked ChatGPT what to do about it. ChatGPT: Improve User Experience Simplify the Checkout Process Provide Clear and Upfront Costs ...... By addressing these key areas, you can create a more seamless and attractive shopping experience, encouraging customers to complete their purchases and thus reducing shopping cart abandonment rates. Me: But what if they abandon the chart after purchase? ChatGPD: If customers abandon the cart after making a purchase, it's less about cart abandonment and more likely about post-purchase disengagement. Now I get it. #CMO #marketing #sales #onlinemarketing #SMM