All 30 Tips from 25 years of fixing Big, Busted Brands: 1) Set the right culture: Urgency, Meritocracy, Profitability. 2) Break the biz into Strategic v. Non-strategic costs: Strategic = profit-driving. Non-Strategic = not. 3) Jam suppliers: Put all contracts out to bid, cut consultants, negotiate agency fees. 4) Reduce subsidy costs: AKA discounts for ppl who’d have bought anyway. E.g. Timed exit pop-up. 5) Increase prices: Test price elasticity on popular products. 6) Adopt zero-based budgeting: 0 every expense. Justify new ones in writing. 7) Use discount ladders: Only discount @ the point of biggest impact + the minimum amount. 8) Rework compensation: Realign incentives. Profits > tenure. 9) Don’t become a tech org: Don’t hire engineers to build a crazy data pipeline. 10) Fix 1x buyer problem: Analyze Recency to drive 2nd purchases. 11) Be okay with layoffs: RIF = expected. Go once, go deep. 12) 3 Rev Multipliers: Purchase Frequency, AOV, # of Customers. 2x Rev by increasing each by 30%. 13) Juice AOV: Premium service upsells ^^^ your AOV. Also: cross-sell high-margin, low-cost items. 14) Use bounce-back campaigns: When a 1x buyer purchases from one category, trigger them an offer off another category. 15) Hunt 🐋: Not all customers are created equal. Focus on VIPs = massively outsized impact on your biz. 16) Cut 3 costs: Meetings, Org Spam (e.g., 100 emails CCs every day); 6+ mo IT Projects 17) Don’t overoptimize for satisfaction: Profits + growth > NPS. 18) Hire a baller CMO: The Meta ad funnel hacker or Klaviyo expert. 19) Work AP/AR: Time = $. If you’re Net 15 on AP, move to Net 30. If you’re Net 30, go for 60. 20) Rethink free shipping: Set threshold at 50-75% of historical AOV. 21) Use Direct Mail: The only full-funnel channel. 22) Two books: John Doerr’s Measure What Matters: how to set goals. Gino Wickman’s Traction: bridge the gap b/w goals + execution. 23) STOP overtesting: “We need to AB test that + figure out the incrementality.” JUST ACT. 24) Have a 30-60-90: Have a 3-month plan. Get early wins. You need to win the trust of your team + your investors. 25) Cut HR: Use an external HR consultant or service. 26) Implement volume discounts: Find avg. # of SKUs per order. If # is >1, your customers are organically buying multiple units. Incentivize them to buy even more. 27) Implement a backlog process: Brainstorm cost-cutting + rev-generating moves with the org. Rank by expected impact + ease of implementation. 28) CEO = Chief Rainmaker: “Growth Hackers” end up optimizing existing channels vs. finding new biz. The CEO alone has to own it. 29) Fix chain of command: Get rid of the “pure” managers: the best ones can strategize + execute. 30) Enjoy the Game: Separate ego from outcome. Journal, meditate—whatever it takes. Try to have fun. Want to dive deeper into these turnaround secrets? Download all 30 tips from the series here → https://lnkd.in/erjwCtv6
I was gonna go get my MBA, but I think I'll just implement this list instead.
Thanks for this really great list!! I’m curious as to what do you mean by #3? I’ve established my business based of my pain points as a marketing leader. I very much believe in supporting brands that are not in a position to hire full time in house.
Hi Drew, awesome list and information. Do you treat VIPs (No 15) any different in your marketing communication? I am about to change my discount ladders based on RFM (different for F1 than F>1) but was wondering if I should send the same messages to VIPs than to F>1 or create a different one for VIPs as well. Thanks!
Love this. Such a great share. 💪🏽
Thanks Drew Sanocki for this list! I've been following along all month. Your detailed posts are pure GOLD! I have saved them all, and I am looking to start implementing ASAP.
Drew Sanocki I love these tactics. I would add a few big wins that have never let me down: 1) understand the unit economics - customer acquisition cost vs lifetime gross profit vs payback period on customers. Cull unprofitable or super long payback period activity. Put more rescource into what works. 2) Use a multi channel approach to reactivating lapsed, high value customers. 3) Product rage - understand the 80/20, reduce the long tail, focus focus focus. 4) Speak to customers.
I love working hand in hand with CEOs. The ones that hire you to do the job, and not execute what they think is best. Team work makes the dream work I say 😎
Your tips resonate well with the challenges many businesses face in today's competitive landscape, especially regarding strategic cost management, customer segmentation, and revenue optimization strategies. Implementing these strategies can indeed help businesses refocus on profitability and sustainable growth. Well articulated!
Bang on Drew Sanocki. The importance of having rigor, accountability, and commercial grip is clear when you consider the relative performance of a business and its brands. LI is full of Big Business and brands focusing its attention somewhere else (I&D is everywhere these days) and not on the things that really drive the performance. Thanks for sharing 🙏
Want to save these tips for later? Download the all 30 tips from the series here: https://www.postpilot.com/turnaround-secrets?utm_source=Social&utm_medium=Linkedin&utm_campaign=turnaround-playbook&utm_term=drew%27s+ads