Ryan A. Lopez’s Post

As so many others have mentioned already... this job market is brutal. I am still searching for my next role in either Professional Services, Customer Success, or Project Management. I have extensive experience in SaaS Implementations and Customer Success. Please share!! #openforwork #saas #professionalservices #customersuccess #projectmanagement

Why investing in an in-house IT Business Analyst and Product Owner is one of the best IT Investments YOU CAN MAKE? Many organizations are determined to build their IT teams. The decision frequently comes from the top and is driven by several factors: Cost - historically, outside help has been a lot more expensive than in-house resources. Quality and control – almost everyone has had at least one terrible encounter with a bad contractor or consultant. Inside knowledge – no outsider can fully grasp the unique properties of an organization’s business, culture, operations, and processes. Building an inside team can prove to be a difficult and expensive task, especially for organizations for whom technology is not their primary business. The most qualified IT resources work for technology companies, and the field is extremely competitive. High turnover is expensive and frustrating. As soon as you train the right people for the job, they depart, and you must start from scratch again! Today, it’s easy to find solutions for cost, quality, and control issues. The cost of IT services has been steadily declining for at least a decade because of the availability of high-quality offshore engineers, and working with teams across the globe has become the norm. One issue an outsourcing company cannot do well is to provide you with someone who knows and intimately understands your organization and who can translate your organization’s requirements to the IT engineering team(s). This role is traditionally called an IT Business Analyst. I would like to suggest adding Product Owner responsibilities to their job description. A Product Owner maximizes the value delivered by the development team by making well-informed decisions about what to build and ensuring that the team is working on the most valuable features and improvements. Investing in an in-house IT Business Analyst and Product Owner is one of the best IT investments you can make. Smaller organizations can dedicate a portion of someone’s time to this role. Larger organizations would require a fully dedicated person for this role. Sometimes, the best candidates come from within your organization. However, please provide them with training for the role before you throw them into the fire. Questions or suggestions? Would love to talk. #itinsights #businessanalyst #productmanagement #techinnovation #salesforce

Some how going into 2024 I have gained many new followers so I wanted to introduce myself to them and welcome them to my community. 👋 Hello, I'm Isaiah LaBrosse, I have over 10 years of experience in people management, customer service, support, sales, and account management. My journey has been marked by a passion for building strong relationships, coupled with a knack for utilizing data and analytics to craft tailored solutions. Basically, I love creating experiences with people! **Transitioning from Financial Services to Tech ** In my recent role as a Freelance Business Consultant, I honed my skills in collecting and analyzing customer data, achieving a 50% target on product profits. I've successfully lowered operating costs by 13% through realistic budgeting, and played a key role in educating customers through content creation and in-person trainings. **Proven Leadership in Financial Institutions** My leadership roles at Digital Federal Credit Union and Triangle Credit Union involved driving cross-functional initiatives to enhance the overall customer experience. I've been instrumental in reducing ticket times, documenting solutions, and shaping models applicable to a large customer base. Collaborating with internal teams, I updated training materials, resulting in a 17% reduction in internal call times. This is also where I had my first taste in product management and product testing. **Banking Expertise with a Customer-Centric Approach** My roles at TD Bank, as a Store Supervisor and Off-Site Events Manager, showcased my commitment to customer satisfaction and engagement. Achieving a 95% satisfaction rating, coaching on cross-selling TD products, and leading initiatives to increase client retention rates by 32% are highlights of my banking experience. This was one journey that taught me that leading by example is so powerful in building strong relationships with teams and the community. ** Continuous Learning and Skill Development** Complementing my extensive experience, I've pursued education and certifications, including a Front End Coding Boot Camp to understand what the day to day of engineers, Management degree from Manchester Community College, and becoming a Certified Scrum Master from Scrum Alliance. ** Skills Snapshot** Teamwork, Problem Solving, AWS, Communication, Adaptability, Critical Thinking, Time Management, and Work Ethic are the pillars of my professional arsenal. I'm excited to explore how my diverse skill set can contribute to the success of your team! I'm looking for entry-level learning opportunities, the more I learn the more I will EARN down the road. If you are a company looking to hire driven open-minded humans, I would love to chat. *Disclaimer W2 salaried/hourly paid positions only please! No offense :) #TechTransition #RelationshipBuilder #CareerJourney

🌟 Starting the Week with a Look Back at My Career in Pharma and Healthcare 🌟 Hello LinkedIn Community, As I reflect on my professional journey, I am grateful for the incredible experiences I’ve had as a Business Analyst over the past 7 years in the pharma and healthcare sectors. My roles have allowed me to work on exciting projects, collaborate with talented teams, and develop a versatile skill set. Here are some of the key areas where I’ve honed my expertise: 🔹 Veeva Vault: Expertly managing regulatory and quality documents to ensure compliance and efficient workflows. 🔹 Salesforce: Streamlining customer relationship management processes and enhancing operational efficiency. 🔹 RIM (Regulatory Information Management): Ensuring precise management of regulatory submissions and maintaining strict compliance standards. 🔹 GXP (Good Practice): Upholding the highest quality standards in manufacturing, clinical, and laboratory practices. 🔹 Agile: Applying Agile methodologies to foster iterative project delivery, flexibility, and responsiveness to change. 🔹 Jira: Leveraging Jira for effective project management, issue tracking, and team collaboration. As I look to the future, I am eager for new challenges and opportunities to further my career. I am actively seeking a new role where I can leverage my skills to drive innovation and efficiency in the pharma and healthcare industries. If you know of any opportunities or are looking for a dedicated Business Analyst with a proven track record, let’s connect! Looking forward to an exciting and productive week ahead! #BusinessAnalyst #Pharma #Healthcare #VeevaVault #Salesforce #RIM #GXP #Agile #Jira #CareerGrowth #ProjectManagement #ProfessionalDevelopment #JobSearch #LookingForChange

Tell me, are you on the hunt for a multi-talented, hard-working, and driven individual to help step up your #Project_Management tools? Have you been looking for someone who can connect with everyone in and out of the workplace, from #C-level to #CSR, right down to #stakeholder and #end_user interface? Perhaps your #Jira service projects just aren't quite optimized for the workflow your team requires. Or maybe your business is in need of a #Scrum_Master who can tidy up the tedium and deliver on those data-driven #SLAs, exceed #customer_satisfaction, and meet those deadlines in a timely fashion. If any of that sounds like your business or perhaps you're simply curious about my other areas of expertise, please do not hesitate to reach out to me. I'm a detail-oriented #IT_Support_Analyst by trade with a passion for project management, a remarkable aptitude for #Jir_Administration (particularly within #automation, #workflow_management, and #integration of #API and 3rd party communication services), #communication skills honed to a razor's edge through decades of public speaking and performing arts, a finger on the pulse of contemporary trends and consumer needs, and a thirst to prove myself for a company with a vision for change and #success. My work experience came from humble beginnings in community-lead volunteering, putting my skills in #data_analysis, entry, #account_management, and #personnel_organization to great use as early as 15! It's been years now, and my skill set has only increased since, with a #Bachelors in #Computer_Science to boot. If you are interested in learning of my humble beginnings and subsequent deep-dive into #SaaS project development as well as my role in project management within a growing #telecommunications environment, don't hesitate to reach out to me through my email: patrickdmc@hotmail.com I am #open_for_work and would love to hear from my professional peers, IT recruitment leaders, and Project Development hiring managers alike. What role do you think I might make for a good fit for? Shoot me an email and let's discuss! I hope to hear from you soon, and to my mutual #career_leaders, good luck in your search --your next opportunity is just around the corner!

(CSM/Dad of a 1-year-old muffin*) There are numerous posts on the internet about what a Customer Success Manager does. Having worked as a CSM for both enterprise and smaller companies, I can share one key insight: a CSM is often the person who needs to address the "elephant in the room" when no one else will. A good CSM is a well-rounded specialist with a diverse skill set, including essential must-have soft skills. As the name suggests, they are at the heart of the customer experience and success. This role involves liaising with all parts of the team, from project managers to developers, and communicating with the client in the best possible way. It goes beyond traditional customer service; it’s about building a close professional relationsh. From my experience being a CSM is akin to being a parent. It takes years to develop the skills amongst patience, resilience, consistency needed to be an effective CSM, including extensive experience in customer service and understanding people’s needs. It can(and it will) be a stressful job, but this often means you’re meeting high expectations and handling them with grace, much like parenting. What do you think? #SaaSRecruiting #CustomerSuccessManager #CSMCareer #SaaSHiring #TechRecruitment *

#hiring Agile Product Owner, Hartford, United States, $154K, fulltime #jobs #jobseekers #careers $154K #Hartfordjobs #Connecticutjobs #ITCommunications Apply: https://lnkd.in/gBp5TBER Who Are We?Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.Compensation OverviewThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.Salary Range$93,000.00 - $153,500.00Target Openings1What Is the Opportunity?Travelers is seeking a Agile Product Owner to lead a team to deliver capabilities/solutions in an agile way. In this position, you will act as a voice of the end-user to guide day-to-day work of a smaller scale team, focusing on achievement of defined outcomes versus defining how the work is completed.What Will You Do?Define, prioritize and ensure a ready backlog of work for a smaller scale product team, accept final product output, focusing on achievement of defined outcomes versus defining how the work is completed.Effectively manage a backlog of deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.Understand and implement team goals and strategy, ensuring alignment with circle and value stream vision; Articulate team goals and strategy effectively to key stakeholders, Circle Leads and team members.Act as voice of the end-user; have a deep understanding of and respond to customer feedback ensuring needs and requirements are clearly defined; ensure team work product meets defined acceptance criteria.Own team backlog, including prioritization and refinement; Make trade-off decisions to maximize value.Optimize the flow of value by setting objectives and key performance indicators

Over the past eight years in my tenure as a business system analyst, I have witnessed significant changes in how #userstories are documented and managed. Firstly, there has been a notable shift towards more collaborative approaches. Tools like #Miro and #Lucidchart have revolutionized the way teams collaborate on user stories, allowing for virtual brainstorming sessions and real-time visualization of user journeys. This has greatly improved communication and alignment among stakeholders. Additionally, the adoption of #agile methodologies has transformed the way user stories are framed and prioritized. Techniques such as Impact Mapping and Behavior-Driven Development (#BDD) have become standard practices, helping to link user stories directly to business objectives and ensuring testability of requirements. Moreover, the emergence of streamlined tools like Atlassian Jira and Microsoft Azure DevOps has enabled more efficient management of user stories. These platforms facilitate iterative refinement and dynamic prioritization based on evolving project needs and customer feedback. Furthermore, the trend towards leaner documentation practices has optimized workflows, allowing for clearer and more concise user story documentation while maintaining the essential details needed for implementation. In summary, over the past eight years, I have observed a shift towards more collaborative, agile, and efficient approaches to documenting user stories, leveraging innovative tools and techniques to deliver value-driven solutions effectively. This evolution has empowered #businessanalysts to adapt to changing project dynamics and deliver better outcomes for #stakeholders. #AgileDevelopment #ProductManagement #BusinessAnalyst #UserExperience #CollaborativeDocumentation #AgileMethods #SoftwareDevelopment #DigitalCollaboration #ImpactMapping #BehaviorDrivenDevelopment #LeanDocumentation #AgileTools #Jira #AzureDevOps #SQL #Workday #Salesforce #ServiceNow #UAT #BusinessAnalystJobs #BusinessSystemAnalyst #Opentowork #BAJobs #SystemAnalyst #JobSearch #Hiring #JobOpening #BusinessAnalysis #AgileJobs #ProductManagement #TechJobs #CareerOpportunity #JobSeeker #ContractJobs. #Resume #LinkedInJobs #JobHunt #NewOpportunity #JobSeeking

A Business Analyst in the Software Development Life Cycle (SDLC) is a professional who acts as a liaison between business stakeholders and the development team, ensuring that software projects meet business objectives by gathering, documenting, and translating requirements into actionable plans for development. 1. In the early stages of the Software Development Life Cycle (SDLC), the Business Analyst plays a pivotal role in conducting comprehensive requirement analysis and planning, ensuring that project objectives are clearly defined and aligned with the organization's goals. 2. Collaborating closely with the development team, the Business Analyst actively participates in the software design phase, facilitating the translation of business requirements into technical specifications, user interface designs, and system architecture blueprints. 3. During the software development and execution phase, the Business Analyst serves as a bridge between stakeholders and developers, continually refining and clarifying requirements, addressing any emerging issues, and ensuring that the project remains on track to meet its objectives. 4. Throughout the monitoring and testing phase, the Business Analyst actively participates in quality assurance efforts, assisting in the identification of defects, validating that the developed software aligns with business needs, and facilitating user acceptance testing to ensure a seamless user experience.   5. In the closing and deployment phase, the Business Analyst plays a critical role in coordinating the final delivery of the software solution, ensuring a smooth transition from development to production, and providing support for post-implementation activities, such as training and ongoing maintenance. You can join an Online Business Analyst Course at www.ba4change.com or contact us by calling +918076548337 for more information. #CareerChange #ProfessionalDevelopment #ITCareer #BusinessAnalysis #JobOpportunity #ITJobs #NewCareerPath #SkillsUpgrade #IndustryExperts #RealTimeProjects #JobReadiness #TechSkills #BusinessAnalystRole #CareerTransition #JobPlacementAssurance #FutureReady #TopCompanies #ITTrainingProgram #BusinessAnalystCourse #CareerUplift #ProfessionalGrowth #TechCareer #BusinessSkills #JobSecurity #ITIndustry #TransformYourCareer #NewOpportunities