Rachel Williamson - Retail Expert - Running Great Stores’ Post

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Chief Strategic Retail Advisor - UK & US (Running Great Stores)

Let me start by saying that I love The Container Store. The recent news about their plummeting sales and rock-bottom stock price surprised me, so I stopped by to see what the hubbub was about. I found exactly what I needed and some things I wanted. At the register, I was engaged quickly and friendly with the first question being "do you mind an e-receipt?". No, I don't mind it. Then they handed me a small mobile device to type my email address into to connect to their loyalty program. Why are we using mobile devices when we have perfectly good cash register? Have you all noticed this? Also, I was asked if I want a bag. Really? So I should walk out with an arm full of misc items with no bag? Feedback for my friends...make it easier for customers, not harder! #retail #containerstore #customerexperience

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