RTM Consulting, LLC, a Belcan Company’s Post

A must read for any SaaS company! The messages included in this document are spot on and worthy not only for consideration, but immediate action. Sometimes it is only a few tweaks needed, but the gains can be significant!

How to present Lean Six Sigma project(Health care) in an interview in less than 10 mins :   1. Why this Project? (30 secs) : I'd like to share a Lean Six Sigma project I led where I observed extended patient wait times leading to decreased customer satisfaction.   2. Define the Problem (1 min): We identified major issues from VOC: 🔹Problem Statement: Patient wait times were consistently exceeding 45 mins. 🔹Project Goals: Set a goal to reduce patient wait times by at least 30%. 🔹Stakeholders and Project Team: Engaged key stakeholders, including nursing staff, administrators, and IT specialists. 3. Measure Phase: (1 min) 🔹Baseline Metrics: Established a baseline average patient wait time of 45 mins 🔹Data Collection Methods: Implemented surveys, observed processes, and collected historical data to quantify the current state accurately. 🔹Process Capability : Sigma Value was around 2.5 Sigma 4. Analyze Phase: (2 mins) 🔹Used Pareto charts to identify that 80% of extended wait times were attributed to two primary factors: registration delays and inconsistent staff workload. 🔹Additional Analysis: Conducted time-motion studies to quantify the time spent on each step of the registration process. This revealed that the data entry step was a significant contributor to delays. 5. Improve Phase: (2.5 mins) Implemented Solutions: 🔹Integrated a chatbot system for routine queries, freeing up human resources to handle more complex issues. This further enhanced the efficiency of the call center. 🔹Revised the registration process, leading to a measurable reduction in average wait times from 45 to 30 minutes within three months. 6. Results: (1 mins) 🔹Achieved a 33% reduction in patient wait times, exceeding the initially set goal of 30%. 🔹 Customer satisfaction increased by 50% 🔹 Sigma value increased from 2.5 to 3.8 7. Control Phase: (1 min) 🔹 Control Chart : Use IMR chart and identified wait times are with in Control limits 🔹Sustainment Plan: Implemented standard operating procedures, resulting in sustained improvements with ongoing average wait times consistently below 30 minutes. 8. Conclusion: (30 sec) Project Impact: Enhanced patient satisfaction scores by 20%, directly correlating with the reduction in wait times. By applying a quantitative approach throughout the DMAIC process, we not only addressed the problem but also measured the impact of each phase, ensuring tangible improvements in patient satisfaction and operational efficiency in the healthcare setting.   #LeanSixSigma #CustomerExperience #TransformationSuccess 🚀✨

🌟 **Unlock the Power of Digital Twins for Organizational Excellence!** 🚀 Exciting news, everyone! Professional Executive Associates Inc. are pleased to promote an insightful webinar on "Using BPAC to Create a Digital Twin of an Organization (DTO)" hosted by our partner Mike Haley 📅 **Date:** February 26th, 2024 ⏰ **Time:** 9:30AM AST 🌐 **Location:** Online In today's rapidly evolving business landscape, organizations are harnessing the power of digital twins to optimize performance, enhance decision-making, and drive innovation. In this exclusive webinar, you'll discover how BPAC (Business Process and Capability) methodology can be leveraged to create a comprehensive digital twin of your organization. From mapping out processes and capabilities to identifying optimization opportunities, this session will provide actionable insights to propel your organization towards success. Key highlights include: ✅ Understanding the concept of Digital Twin of an Organization (DTO) ✅ Exploring the BPAC methodology and its application ✅ Real-world case studies showcasing successful DTO implementations ✅ Strategies for leveraging DTO to drive organizational excellence Don't miss this opportunity to gain valuable insights and network with industry experts! Register now on the link below and secure your spot. Let's unlock the potential of digital twins together! See you there! 👥💡

🏭 Revolutionize Your Manufacturing Operations with i3 Consulting's Expertise! 🏭 Are you ready to take your manufacturing facility to the next level of efficiency and profitability? Look no further! i3 Consulting is your partner for unleashing operational excellence and driving results. 🔧 Success Story 1: Boosting Efficiency with Lean Witness a 9% increase in Overall Equipment Effectiveness (OEE) within just 10 months! A Lean initiative combining value stream mapping, bottleneck analysis, and process optimization. We implemented Standard Work Practices, 5S, SMED, TPM, and a Kanban System. That's how we can Elevate your productivity and reduce waste—let's achieve operational excellence together. 🔬 Success Story 2: Precision Redefined with Six Sigma Transform your processes like never before! Our Six Sigma project turned a staggering 25% rework rate into a sustainable 3% or less. This isn't just about quality; it's about your bottom line. Savings of $1.08 million for 2023 and an annualized impact of $2.4 million, along with a remarkable 25% boost in on-time deliveries. 🚀 Your Manufacturing Potential Unleashed At i3 Consulting, we're not just consultants; we're catalysts for change. Our expertise ensures seamless knowledge transfer, drives process discipline, and engages local resources for lasting transformation. Let's provide the next generation of your workforce with the tools to succeed! 📊 Industry Insights: Stay Ahead of the Curve Inefficient maintenance strategies can cost you 5% to 20% of productive capacity, and unplanned downtime is bleeding a staggering $50 billion annually from industrial manufacturers. Your competitors are investing in excellence—are you? 👉 Want to harness these results for your manufacturing facility? Don't miss out—visit https://lnkd.in/gbDznyzJ to learn more about our proven methodologies and success stories. Let's embark on a journey toward operational brilliance together. Reach out, and let's chat about how i3 Consulting can tailor our strategies to your unique needs. #OperationalExcellence #ManufacturingInnovation #ProcessOptimization #i3Consulting 📞 +1 307-316-4656  🌐 https://lnkd.in/gbDznyzJ

🌟 𝐌𝐚𝐬𝐭𝐞𝐫𝐢𝐧𝐠 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧: 𝐋𝐞𝐚𝐧 𝐒𝐢𝐱 𝐒𝐢𝐠𝐦𝐚 Yesterday, I went to a nearby library, and it was well-organized. Each book is in its right place, making it easy to find exactly what you need quickly and efficiently. Lean Six Sigma does the same for business processes. Here are some essential tips for optimizing processes using Lean Six Sigma: 🔍 𝐌𝐚𝐩 𝐘𝐨𝐮𝐫 𝐏𝐫𝐨𝐜𝐞𝐬𝐬𝐞𝐬 To understand the current workflow, start with a detailed process map. This helps identify bottlenecks and areas for improvement. 📊 𝐆𝐚𝐭𝐡𝐞𝐫 𝐃𝐚𝐭𝐚 Collect relevant data to analyze performance. Data-driven insights are crucial for identifying inefficiencies and making informed decisions. 🔄 𝐄𝐥𝐢𝐦����𝐧𝐚𝐭𝐞 𝐖𝐚𝐬𝐭𝐞 Use Lean principles to identify and eliminate waste in your processes. Focus on removing anything that doesn't add value to the client. 🛠️ 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐢𝐳𝐞 𝐖𝐨𝐫𝐤 Standardize best practices to ensure consistency and quality. Create clear SOPs (Standard Operating Procedures) for your team to follow. 🚀 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭 𝐐𝐮𝐢𝐜𝐤 𝐖𝐢𝐧𝐬 Identify and implement quick wins—small improvements that can be made immediately. This builds momentum and shows the value of process optimization. 🔍 𝐑𝐨𝐨𝐭 𝐂𝐚𝐮𝐬𝐞 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬 When problems arise, conduct a Root Cause Analysis to identify and address the underlying issues. This prevents recurring problems and improves overall efficiency. 📚 𝐂𝐨𝐧𝐭𝐢𝐧𝐮𝐨𝐮𝐬 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 Invest in continuous training for your team. Equip them with Lean Six Sigma tools and techniques to maintain ongoing process improvements. 📈 𝐌𝐨𝐧𝐢𝐭𝐨𝐫 𝐚𝐧𝐝 𝐀𝐝𝐣𝐮𝐬𝐭 Regularly monitor process performance using key metrics. Be prepared to adjust strategies based on the data and feedback. 🤝 𝐅𝐨𝐬𝐭𝐞𝐫 𝐚 𝐂𝐮𝐥𝐭𝐮𝐫𝐞 𝐨𝐟 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 Encourage a culture where every team member is empowered to suggest and implement improvements. Recognize and reward contributions to process optimization. 💡 𝐄𝐧𝐠𝐚𝐠𝐞 𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫𝐬 Engage stakeholders in the process optimization journey. Their buy-in and support are crucial for successful implementation and sustainability. Following these Lean Six Sigma tips, you can streamline operations, enhance efficiency, and deliver superior value to your clients. #leansixsigma #processoptimization #operationalexcellence #continuousimprovement #efficiency

It's time to start thinking about registering for our 2024 Virtual Conference! This highly interactive, two-day event will provide an opportunity to network with internal consulting professionals and learn from keynote speakers and internal consulting leaders about best practices, experiences, and methodologies to help you and your team to add maximum value to the overall enterprise. Key Agenda Topics: - Use of AI for Enhancing the Role of Internal Consultants - Strategy Implementation Best Practices - The Future of Work - Incorporating Supplemental Staff - The Evolving Role of Internal Consultants in Product Management - Increasing the Breadth of the Internal Consulting Team’s Capabilities - Consulting Certification Session - Critical Thinking as Core Capability for Internal Consultants To Register Now, use the link below: https://lnkd.in/g-djuKwp

CI # 226 - The simplicity in Kaizen The simplicity of Kaizen lies in its focus on continuous, gradual improvements rather than large, disruptive changes. Here are some examples; Implement a system for reducing unnecessary paperwork, eliminating redundancies, and streamlining document workflows. Optimize the flow of patients through a healthcare facility by identifying and eliminating bottlenecks and inefficiencies. Continuously update and refine lesson plans based on student feedback and performance to improve the learning experience. #engineerkhurram #leanconsultant #kaizenconsultant #improvement #kaizen

eMpulse Consulting Services identifies opportunities, solves problems & drives impactful change with lean six sigma methodologies. Ph- 63643 96848 Email - sales@empulseglobal.com Visit Us: www.empulseglobal.com #empulseglobal #customers #targetaudience #potentialopportunity #consulting #itcompany #businessstrategyconsultant #consultation #sixsigma #leansixsigma #changemakers #businessimprovement #drivesgrowth

8 𝐌𝐲𝐬𝐭𝐞𝐫𝐲 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧𝐬 𝐭𝐡𝐚𝐭 𝐰𝐞 𝐧𝐞𝐞𝐝 𝐭𝐨 𝐚𝐧𝐬𝐰𝐞𝐫 𝐭𝐨 𝐝𝐞𝐬𝐜𝐫𝐢𝐛𝐞 𝐭𝐡𝐞 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐏𝐫𝐨𝐛𝐥𝐞𝐦 To initiate any Transformation project, we need to first describe the business problem. ☣️☣️ 👉👉 Let’s take a look at the series of questions that are designed to help us through to describe the Business Problem: ❓ 𝐅𝐢𝐫𝐬𝐭 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧: What is the specific problem that is affecting the success of your ogranisation? -         In another way, ‘Describe the pain you feel, week after week month after month.’ ❓ 𝐒𝐞𝐜𝐨𝐧𝐝 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧: Who are the internal or external customers that are most affected by this problem? ❓ 𝐓𝐡𝐢𝐫𝐝 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧: ‘Identify the critical to quality’s associated with each internal or external customer.’ -         There are typically three common CTQ's : accuracy, completeness and timeliness. ❓ 𝐅𝐨𝐮𝐫𝐭𝐡 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧: ‘Name the business metric that’s associated with this problem. ‘ -         ‘What is the existing, usually measured, management performance indicator that helps you know you have an issue here?’ ❓ 𝐅𝐢𝐟𝐭𝐡 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧: ‘Where is the problem occurring?’ -         ‘What geographic area, or what particular site, or what particular process location if you know?’ ❓ 𝐒𝐢𝐱𝐭𝐡 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧: ‘When was the problem first observed? ‘ -         Specify a month and year as to when this problem first came about?’ ❓ 𝐒𝐞𝐯𝐞𝐧𝐭𝐡 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧: How much is the problem? -         Meaning, what is the extent or magnitude of the problem as measured by your business metric? ❓ 𝐄𝐢𝐠𝐡𝐭𝐡 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧: How do you know this is the problem? -         What Target is not being met The questions highlighted above are usually the ones used to compose the structured concise Problem Statement. 🚨🚨 Are there any other questions that you feel need to be considered to define the Business Problem. Please share your opinion if you have any further thoughts on this topic. ◆◆◆◆◆◆◆◆ DM | Follow Venugopal Krishna for more content. Let’s keep learning and sharing the knowledge to grow together. Thank You. ◆◆◆◆◆◆◆◆ #leansixsigma #lean #sixsigma #transformation #industry40 #digitaltransformation #designthinking

𝗣𝗥𝗢𝗖𝗘𝗦𝗦 𝗠𝗔𝗣𝗣𝗜𝗡𝗚 𝗧𝗢𝗢𝗟𝗦 📶 Process mapping is an invaluable tool for businesses,as it visually represents the steps involved in any given process. Companies can improve efficiency and accuracy by quickly identifying problem areas and streamlining processes using process maps. Process mapping also helps organisations better understand how departments are interconnected, leading to increased collaboration and smoother operations. Process mapping offers an insightful way to understand our business processes and monitor process performance while helping organisations become more efficient and cost-effective. 👋 Did you know all of them ? ✅ What do you prefer? Happy Learning 😊 ------------------------- 👍 If you find it useful, please express your appreciation by giving it a 𝗟𝗜𝗞𝗘. ✍️ If you want to motivates me,feel free to 𝗖𝗢𝗠𝗠𝗘𝗡𝗧 your thoughts and queries. ⬇️ If you don't want to miss it, don't forget to 𝗦𝗔𝗩𝗘 it for later use. 🤗 Let's grow together by 𝗦𝗛𝗔𝗥𝗘📲 and 𝗥𝗘𝗣𝗢𝗦𝗧 🔄 with your friends and colleagues out there. 🔔 𝗙𝗼𝗹𝗹𝗼𝘄 𝗠𝗲 for More Quality and EV related Contents Balaji L R #quality #qualitymanagement #qualitytech #problemsolving #continuousimprovement #leanmanufacturing #sixsigma #processmapping