With nearly three decades in the #restaurantindustry, RTN Vendor Advisory Council board member Founder / CEO of OneDine Rom Krupp tells Hospitality Technology magazine he's focused on "re-establishing how commerce really works in the restaurant space. Modern needs as opposed to adaptation." He's looking to help restaurants address the inherent low-margin / unit economics in the industry. For casual dining, augmenting tech with labor is helping to maximize table turns & keep customers check out faster, making everyone happier. High touch points in casual dining can still be achieved, when the right tech is helping to improve the unit economics in the right way. This is a great example of how to solve modern-day challenges with technology to augment, not replace, great service & warm hospitality. "People expect a 5-star experience. The question is, 'Is the restaurant willing to do recovery immediately' (when it happens, not after the fact on social media)." Technology can help facilitate this kind of experience. "We're bullish about our industry. Restaurants are here to stay. Operational manual, touch points, changing technology can affect your ability to survive... Your business can be hacked (marketplace disruption), let's be forward-thinking. Think about the vulnerabilities to put tech in place to ensure we thrive." Rom Krupp, Founder & CEO of OneDine #restauranttechnology #restauranttech #dataintegrity #casualdining #tipping #guestfeedback #loyalty
HT’s editor-in-chief, Robert Firpo-Cappiello, interviewed Rom Krupp, Founder & CEO of OneDine, for the Restaurant Technology Network Member Voices video series. Highlights include: • How #technology can enhance the #dining experience by giving guests more control over their orders and payments. • Advanced solutions that streamline #operations, reduce wait times, and boost staff #productivity. • How OneDine’s solutions can integrate seamlessly into your existing tech stack. Watch now at https://lnkd.in/ewnN7J7f #RestaurantTech #GuestEmpowerment #WorkforceEfficiency #OneDine #TechInnovation #RTNMemberVoices Angela Diffly
2024 RTN Member Voices: Insights from OneDine
https://www.youtube.com/
Marina O'Rourke
1mo
Rom is a thought leader. All great points!
Thought Leader | Restaurants | Tech
1moI enjoyed listening to this and providing the summary above. Thanks, Rom Krupp, for always thinking ahead of all of us. And being the visionary that you most definitely are. 🚀