Do hotel managers truly get a clear snapshot of the guest experience by reading published online guest reviews? The answer is surprisingly no. In today’s busy culture, the overwhelming majority of guests surveyed stated that they do not have the time to share every detail of what they truly experienced, nor do they want to! Often times, guests are reluctant to fully list out the shortcomings they experienced, as they don’t want to be labeled a “complainer” or remembered as “that guest.” Quality assurance inspections are your eyes and ears on the ground. #resortreportint
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