Rashida Mohammed Pangabu’s Post

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Travel Advisor | Planning and Operating Tours to Africa | Leveraging Technology and the power of Local Communities to create unique Travel Experiences in Africa

Here are 7 things we can do as tour operators to enhance our tours and create an unforgettable experience for our guests. 1. Your tour guides are the face of your company and the ones who directly shape the guest experience. Hire guides who are not only knowledgeable about the destinations but also excellent storytellers, problem-solvers, and have engaging personalities. Provide them with comprehensive training on your company's values, safety protocols, and customer service standards as well. 2. While following a set itinerary is essential, don't be afraid to go off the beaten path and tailor experiences to your guests' interests and preferences when it's possible. Take the time to learn about their backgrounds, passions, and travel goals, and incorporate unique touches that resonate with them. 3. Go beyond merely showing guests the sights; strive to immerse them in the local culture, traditions, and way of life. Incorporate interactive experiences such as cooking classes, artisan workshops, or cultural performances that allow guests to actively participate and engage with the local community and its culture. 4. Encourage guests to connect with one another and form bonds during their tour. Facilitate group activities, discussions, and opportunities for shared experiences that foster a sense of camaraderie and lasting friendships. 5. Seek feedback from guests throughout their journey and after their tour. Use their insights to identify areas for improvement and continuously refine your offerings to exceed expectations. 6. Look for opportunities to surprise and delight your guests with unexpected touches or thoughtful gestures. This could involve celebrating special occasions, providing unique local treats or souvenirs, or arranging impromptu experiences that align with their interests. These small surprises can leave a lasting impression and elevate the overall guest experience. I have found out over the years that these are sometimes the things that become the highlight and most memorable aspects of the trip for many guests. 7. Embrace technology solutions that can enhance the guest experience and improve operational efficiency. Consider implementing mobile apps, digital itineraries, online check-in processes, or other tools that can simplify logistics and provide guests with convenient access to tour information. I hope you find this helpful and I would love to hear from you in the comments about things you also do to create awesome and memorable trips for your guests.

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