Whatever happened to the price you see being the one you pay? In my latest for The Wall Street Journal, I wrote about how surprise fees are sneaking onto the bottom of bills for everything from concert tickets to dinners out, leaving consumers feeling duped. Instead of charging one flat price, retail analysts told me, more companies are unbundling the cost for their goods and services, tacking on 3% for swiping a credit card or adding a little extra for gas. Business owners who say they need to raise prices to account for inflation argue checkout fees do a better job breaking down where customers’ additional money is going. But some economists and advocates like the Consumer Financial Protection Bureau say secondary fees diminish people’s ability to shop around and, data shows, lead them to pay more overall than they do when businesses raise prices wholesale. “People don’t shop based on fees. They shop based on the price of the product,” the CFPB told me. Congress recently introduced a bill to “limit and eliminate excessive, hidden, and unnecessary fees imposed on consumers,” while similar measures have passed the New York and Illinois state senates. California, too, added restaurants to the list of industries covered under its existing hidden-fee ban. So far, these efforts haven’t stopped the fees’ spread. Noelle Weaver and Bradley Walker told me they now base their hotel and rental-car selections upon whichever companies will give them one flat, upfront price. “I just want to know what it’s going to cost instead of feeling the bitterness of getting upcharged at every turn,” Walker said. Read more (without a paywall): https://lnkd.in/gwfK9jUg
I always felt this way about the multifamily sector and am disappointed but not surprised to see other industries implementing it too. The prospect is completely duped because the rent is shown online, but when it comes time to actually lease, the fees can swiftly move it out of budget for them. Performance bonuses for management are often paid out based on the amount of ancillary revenue collected from fees outside of rent.
Regarding Rachel Wolfe's article on hidden fee$: I'm renting a car from Enterprise in SLC. The car is costing me about $500....add to that about $350 in city, state, local airport, et al., EXTRA TAXES AND FEEEEEEE$!!!! Then there's the kinds of FEE$ you have to pay in the forms of "Up Charges"....at places like Albertsons in Jackson, WY, where they tried to charge me $7.50 for a $6 Sunday NYT...when I challenged the UNmarked up charge, the manager told me it was "the Jackson price..." I told him to take a flying F! Then there's the baggage FEE$ I have a carryon size dimensions on my ticket confirmation, BUT, it would appear that an AA gate attendant in DFW thinks she knows everything and nobody else does and that the carry on I sized based on my ticket dimensions was too big....another $40 FEE.... Anyone have a time $hare and have to deal with all tho$e fee$$$???? Then all the "up charge fee$" at places like Cracker Barrel, Outback, etc??
I never considered myself a "penny pincher" until hidden fees made me reconsider every purchase. It doesn't even stop with consumer goods and experiences. At a former apartment, I was charged an online payment fee on top of my insane rent. It was the only payment option, so I eventually moved to a place that only accepts hand-delivered paper checks.
I've seen extra fees tacked on at restaurants a lot—credit card fees, wellness fees, etc. It makes it so hard to make choices about what you can actually afford. You go in assuming a certain price range and walk away paying much more. But once you're there, you're not going to just leave. Thanks for highlighting this problem!
Thank you for shining a light on this and confirming I’m not crazy! Recently I tried to order a $28 pizza and a $12 salad and the delivery bill BEFORE TIP was $60. Nearly TWENTY dollars in fees. I just cannot. And if they just charged $40 for the pizza and $20 for the salad I would not have bothered going all the way through and then canceling the order.
I am having a new HVAC system put in as I type this, so the past few days have been going through bids and various pricing. I must have asked 30 times, "So this is the price I pay?" It's been engrained that there will be additional fees/taxes/etc. so much so that when people assure you there won't be you still wind up skeptical.
Thank you! I was so frustrated by the SF Chronicle's coverage of this topic. You were able to fully conceptualize the end to end issue in a clear and thorough manner.
When it comes to buying tickets for events, there doesn't seem to be any rhyme or reason why the ticket sellers charge the fees they do, other than because they can. I've seen tickets that were listed at $3 increase 100+% at checkout!
Great read, I'd balk at the mandatory $5 fee to get my hair washed at the hairdresser too ... If I'm just getting it cut, I skip this and wash my hair at home.
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2moI bought a coffee at a local coffee shop (maybe two or three locations) and was fumbling around for cash as the barista told me the price. I only had a large bill and I thought it might use up too much cash in change, so I changed my mind and pulled out my card. The barista said "oh card, it will be this much instead." I was charged 20% more for using my card.