Qualtrics’ Post

Here is your fly-time reading list for #CX leaders.

Join us on this episode of the Cicero® podcast where we delve into the nuances of the voice of the customer. Our special guest, Sophie (Wood) Price, a customer experience strategist, shares her insights on harnessing customer feedback to drive business growth. In this episode, Sophie discusses innovative strategies for capturing and analyzing customer voices across various platforms to improve product offerings and service delivery. Learn about the latest tools and trends in the industry, and discover how businesses can adapt to increasingly high customer expectations. Tune in to uncover the secrets to transforming customer feedback into actionable insights that propel your business forward.

NOW AVAILABLE: Episode 1 of Digital Wisdom™ with Richard White & Special Guest Lisa Ram! 🚀 Dive into the transformative power of technology with 'Digital Wisdom,' a series dedicated to exploring strategic insights for harnessing technology in business and beyond. 🎙 In our premiere episode, join me and Lisa Ram, a renowned Lead Consultant, as we unpack 'The 12 Mindful Mantras'—key principles crucial for tech success. We discuss how these mantras can produce significant ROI, enhance customer satisfaction, and improve employee well-being, all while ensuring our efforts positively impact the planet. 🌟 But that's just the beginning! Stay tuned as we bring in a lineup of high-profile guests from top tech companies and organisations to share how they apply these principles to excel in digital transformations. 👉 Watch the full episode here: https://lnkd.in/ezUgWRDx 👂 Or listen on your favourite podcast platform: https://lnkd.in/eNCKgdSt 🔗 Subscribe to not miss out on future episodes filled with actionable insights and inspiring discussions. Join us on this journey of enlightenment toward digital wisdom. #DigitalWisdom #TechLeadership #DigitalTransformation #TechInnovation #BusinessGrowth #StrategicInsights #TechnologyTrends #MindfulTech #IndustryExperts #TechPodcast

#CX metrics aren't always aligned with operational metrics. Understanding how they have to work together is critical for success, says Michael Mattson, today's guest on #NextinQueue. Rob Dwyer digs into #CustomerExperience in the US Postal Service with someone who was in the room. They discuss the following and more! 📮 Customer touch points 🐌 Affecting change in a large organization 🧭 Navigating organizational politics 📊 Linking Customer Experience to financial metrics 📢 Formalizing customer feedback 🤼 The importance of effective communication and conflict resolution Check out the entire episode here https://lnkd.in/gY3jP4KW or wherever you listen to podcasts!

"DX is innovation" - I wrote at the start of Chapter 2 in my new book. So, who better to talk with about #digitaltransformation than Jeffrey Saviano, host of the long-running "Better Innovation" podcast, by EY . ▶ LISTEN: https://apple.co/3FYzf9s I hope you find the conversation half as fun to listen to as I found it it to record! Jeff and I discuss such interesting topics as: • The challenge of innovating beyond your core business • Does innovation always need to start from a customer problem? • Why the "3 Horizons of Innovation" model needs to be retired • Why innovation consultants love to talk about ideation... but what truly matters is validation • The one tool in the new book that I named after myself, and why ▶ LISTEN: https://apple.co/3FYzf9s

Competing with your direct competitors? Think again. In our latest Spotlight Podcast, Ryan Lazar of Qualtrics dives into the tough go-to-market challenges of 2023. As budgets tighten, the battle isn’t just against direct competitors; it’s about capturing a more significant slice of the overall tech budget within organizations. 🔑 Key Takeaways: ➡️ Early Engagement: Demonstrating your product's value to executives from the start is vital. ➡️ Thought Leadership: With buyers more informed than ever, owning the room and demonstrating industry expertise is critical. ➡️ Building Relationships: Cultivate multiple internal champions to navigate complex budget landscapes. 🔑 Ryan emphasizes a focused go-to-market strategy: 1. People: Secure executive sponsorship and build trust to elevate discussions. 2. Processes: Use a mutual success plan to create a clear rollout strategy that addresses everything from security to legal. 3. Prioritization: Identify which opportunities align with your resources and customer profile to maximize effectiveness. Tune in here for more insights: https://buff.ly/4btkaux

Should your business take on digital transformation? #ItsTheEndOfTheWeek, and on this episode Charles Fallon & David Beaudet are joined by Mathieu Galipeau, ing, P.Eng to answer that question. Tune in to learn more about what digital transformation is, what it could mean for your business, and how to determine when it's the right time to switch. Here are just some of the many indicators they explain in this episode: 1️⃣ Functional limitations: Spreadsheets can only take you so far. At a certain scale, your business needs the depth of functionality that a specialized software can offer for optimal performance. 2️⃣ Frankenstein solutions: Dealing with a monster? A digital transformation roadmap can help identify and streamline your suite of software solutions to ensure every part of your business works together seamlessly. 3️⃣ Outdated Technology: Software needs support. As new technologies emerge, existing technologies fall into obscurity with minimal or no support, making it difficult for your business to operate at peak efficiency. To learn more about the full list of signs you need to look out for in identifying the time to undergo digital transformation, check out the full episode on YouTube or anywhere you get your podcasts. Watch: https://lnkd.in/eGHZZVqc Listen: https://lnkd.in/ehymawD8 #digitaltransformation #software #business #operations

📣Attention Network!💼 The digital landscape is evolving rapidly! Many organizations are now adopting a ☁️cloud-first☁️ approach to end-user computing. Does this mean traditional platforms are on the verge of becoming obsolete in terms of customer experience? 🤔 In our 🎙️ latest podcast episode, we're thrilled to have Matt Carey from SHI’s Modern Workplace Services team shed some light on this topic. He will be sharing how SHI is supporting a growing number of 🍎Mac users🖥️. Don't miss out! Listen to the full episode now🎧! Let's stay ahead of the curve together in this digital evolution.🚀 #CloudComputing #DigitalTransformation #MacUsers #SHI #ModernWorkplaceServices #WeAreSHI

📈 Boost Your Business Growth! Discover the power of consistent customer follow-up on the Lead Gen HQ podcast. Learn how to build stronger customer relationships, increase loyalty, and drive success. Tune in now! 🎧 #CustomerFollowUp #BusinessGrowth #CustomerLoyalty #LeadGenHQ

May's DIY-IT Podcast is BIG and covers everything "digital transformation". Join the conversation and learn: ✔️ The critical shift from physical to digital platforms. ✔️ How businesses can become obsolete without a digital presence. ✔️How to leverage digital tools and platforms to enhance business operations. Defining Digital Transformation: https://hubs.ly/Q02w7tQ90