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Quick Tip: Treat your employees as your first customers. Happy employees lead to happy customers.
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Selling is hard right now. Many of us founders are stepping back in to work in tandem with our sales team to help get things over the line. So, why does it even help when we join forces? Yes, the founder title is an advantage. I'm not going to question that. But... There's something else that is transferable and Paul Stansik captures it better than I've ever been able to communicate it. I used to say, just sell like a product researcher and listen more. But now I'll say, "Discovered, not decided" and "Product-out, customer-in". As founders, go back to the earliest days when all you had was a hunch. You spoke to dozens of people, got in their shoes, and figured out how to solve their biggest pain points. Do the same thing again, even retell the stories & learnings from those earliest days, and you can win people over. GTM teammates, you have an advantage too. Every day presents golden opportunities to speak with prospective customers (and if pipeline is tough, you can ask customer success to intro existing customers to hear their stories). Embrace it, hone the skill, and channel Paul's closing advice: "The biggest benefit of talking to customers - and of entering these conversations open-minded and curious about the parts of their job we’ve managed to magically automate for them - is that you don’t have to guess anymore. You can know how real people are using what you’ve built, what parts they find most valuable, and the nuggets that others like them are likely to latch onto, if only you were willing to talk about them. And when you know that stuff, everything else - product, marketing, sales, and running the business - gets a lot easier."
Everybody tells you to talk to customers. But nobody tells you what talking to customers actually DOES for you. Or, more importantly... what it protects you from. Until now, that is.
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Dive into the wisdom of our team member, Maksym Polish, as he unveils the Secrets of Effective Technical Support! 💡 Learn tips and best practices to elevate your technical support experience. #TechSupport #TeamInsights #BestPractices #customer #customerexperience #experience #geeksforless #gfl
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Let's hear from you... Is #Customersuccess all about resolving customers' immediate issues? Share your thoughts in the comment section below. We would love to hear from you.... #TGIF #customersuccess
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Handling difficult customer inquiries requires finesse and care. That's where Replix comes in handy! See how Replix allows you to quickly craft tactful, polite responses to even the toughest questions. #ReplixAI #CostumerSupport
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Fielding the same customer support requests over and over again? Here’s Alex Kuklinski with a trick for answering them fast. 🛑 No more copying and pasting from templates. 🛑 No more forgetting the customer’s name. 🟢 Consistent messaging every time. 🟢 Close tickets in seconds. Reduce your First Response Times and help more customers today! #customerservice #customersupport
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Small Business Growth Strategist | Book Yourself Solid® Coach | Executive Coach | Helping You Scale Sustainably & Balance Work-Life
Great service is more than fixing problems; it's about anticipating them and exceeding expectations. Over-deliver to turn customers into advocates. #CustomerExperience #ClientRetention Read more 👉 https://lnkd.in/eHuXWpVs
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Strategic Technologist | CTO at Qore | Transformative Tech Visionary | 15 Years of Crafting Digital Excellence
Is your company's customer support process not working efficiently? When your support team cannot escalate matters to the technical team and instead opts for device replacements or refunds, it might be time to reevaluate your process. Team Ultrahuman, it's important to ensure that your team is equipped with the right process to handle customer issues effectively. #customersupport #processimprovement
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Helping Companies Deliver High Touch Customer Support | Senior Director, Customer Experience | Product Enablement | Scalable Solution Delivery | Revenue Optimization
"Good support" means fixing the customer's problem in a timely manner. "Great support" goes beyond that - it means the customer is so pleased with the support experience that they actually feel happy about having had an issue in the first place. Hire people that can give this level of service. More importantly, allow them to give this level of service. #customerexperience #support #customerservice #customersupport #customersuccess
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💡 Experience a customer-centric approach that puts your needs first. Let's break free from the maze together and make support simple again! #CustomerSupport #CustomerExperience #SimplifySupport #BetterService #CustomerCentric #NavigatingSupport #SupportSolutions #SimplifyingMaze #ProblemSolvers
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Outside Process Manager
4moOutstanding supplier! Top notch team! I highly recommend them!!