Marking my 14th business anniversary, I find myself reminiscing about the humble beginnings in my garage back in November 2008, started alongside a good friend. With this reflection, I'm compelled to share an insight which I believe, if honored, can only have a positive impact to our industry.
We frequently receive calls from emerging groups and DSOs seeking our expertise to help reduce their equipment and supply costs. It's evident that the prices of these products and services have skyrocketed. These groups often request RFPs, perhaps without fully grasping the intense process behind them. For instance, at Supply Doc, responding to an RFP involves significant manual data entry, detailed product comparisons (often line-by-line), numerous interactions with manufacturers spanning their finance, sales, and marketing departments, followed by our internal management review and approval. All this work is then reverted to the individual who initially requested the RFP. Yet, often, we find that they've disappeared from the scene. The analogy that comes to mind is of a patient spending exhaustive hours over two weeks with every member of a dental practice - from doctors, assistants, treatment coordinators, and office managers - and then vanishing without a trace, leaving no feedback or even a returned call.
The essence of my message is the value of recognizing and respecting another's time and hard work. Such recognition not only elevates one's personal growth but also uplifts the reputation of the associated organization and will pay enormous dividend down the line in one's career.
Director of Business Development-Integration @AiSPiRE and WAC Lighting
1wCongratulations to two amazing ladies! Happy Anniversary and ProSource is better with you on-board!