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🌟📽️ We’re excited to bring our mission, vision, and values to life! Explore how we’re solving complex problems, bringing a new way to measure and improve the human experience across healthcare and commercial spaces. Check out how our #HX platform breaks down silos between experiences—translating data into human stories. Stay tuned—we've got some exciting big plans on the horizon that you won't want to miss! 😉
For Cook Children's Health Care System’s, delivering excellent care and experiences starts with a pinky promise. It’s the heart of their culture platform and how they communicate their commitment to excellence with their patients/families. Tune into our latest episode of PG Pulse to dive into the complexities around scaling culture and preserving a consistent identity—despite growing pains. Join our Chief Clinical Officer Jessica Dudley, MD as she sits down with Cook Children’s VP of Brand and Team Experience Kathy McLean, OMCP, VP of Experience Megan Chavez,MS,FACHE,CPXP, and Chief Administrative Officer Keith Holtz to discuss how to build workplace cultures with collaboration and connection. Listen to the episode on Apple Podcasts, Spotify, or: https://lnkd.in/eu2CD7DB
The team at Ballad Health are proof that high-reliability is a journey and you can reach your goal of zero harm—as long as you invest in building a culture of safety. Structured leadership rounding, sharing mission moments, just culture, and a data-backed quality strategy are just a few of the ways Ballad Health partnered with us. Read more about how Ballad Health level upped their quality and safety efforts in Becker's Healthcare: https://lnkd.in/gRXXMh-N
👏 A BIG round of applause is in order for all of our clients who were recognized in the U.S. News 2024-2025 Best Hospitals Honor Roll. Our incredible clients make up more than half the list! This just goes to show that the work we're doing is not only making a difference in the lives of patients and care providers, but is impacting change across the industry. See the full list: https://lnkd.in/eNFPEkc
Step one in the patient journey: online research 💻🏥 Now more than ever individuals are starting their care journeys online. They're relying on reviews and online sources to make care decisions before they even set foot in an organization. Individuals want to be sure they can trust a brand before selecting their care. 🔎 Discover how your organization can use market insights to influence patient experience, acquisition, and retention with Pranav Desai, our SVP and GM, Consumer Experience: https://lnkd.in/g3JhDpNH
Get ready to know your patients like never before when you download our "Patient Experience in 2024" report. Understand points of friction in the patient journey, identify patient expectations, and discover the problems and priorities to focus on in your #PX strategy. Want more from our report? Walk through key insights with #PX and #data experts Chrissy Daniels, MS and Deirdre Mylod, PhD in our upcoming webinar 🔗 https://lnkd.in/giUByX9v
Our #HXSeminarSeries has one more stop this summer in San Diego, CA 😎 🌊. We'll be diving into the latest #PX and #CX trends in healthcare today. But we don't just talk about the issues—we collaborate with our partners, clients, and industry experts during interactive workshops to develop impactful solutions. Learn more about our jam-packed agenda: https://lnkd.in/dckx5E4s
One of our strengths has always been helping the people who heal. Now, with 63% of physicians exhibiting signs of burnout post-pandemic, it's crucial now more than ever to provide them with support, resources, and strategies for well-being. Attend our next webinar to see how our yearlong collaboration with Catholic Health improved clinician well-being and resilience at their organization ➡️ https://lnkd.in/gxv5pm7W
The healthcare industry is complex, but fostering communication between your care teams doesn’t have to be. We know communication is essential for #HROs and impacts both employee and patient experiences. So how do we make sure teams are focused, engaged, and cross-check work every time? Find the answer in our latest blog by gail avigne and Ingrid Summers, MHS ➡ https://lnkd.in/ggvfqyK4
What if there was a way to monitor and improve nursing quality right at your fingertips? And what if we told you this already exists and we partnered with leading nursing organizations like the ANA and AAACN to bring it to you. Our National Database of Nursing Quality Indicators (NDNQI) is the the oldest and largest comprehensive nurse-sensitive indicators platform that collects and analyzes nursing data in both acute and ambulatory care settings. 💡 Want to learn how to harness the power of our NDNQI? Read our latest guide and reach out to our team today! https://lnkd.in/gFaAppnC
📢 Last chance to register! 🚨 Improve patient safety by exploring the Safety-II mindset with our panel of safety and reliability experts. Learn more below ⬇
When it comes to safety, how do we make sure things go right? One way is embracing the Safety-II approach, which transforms your understanding of everyday performance and drive improvements in patient safety. In our upcoming webinar, our panel of safety and reliability experts will cover: 🔍 Defining Safety-II and its principles 🏥 Utilizing Safety-II to enhance patient safety 📝 Applying Safety-II tactics to root cause analysis 📆 Save your spot today: https://lnkd.in/gpuSaaEd
