Leadership Spotlight: Robert Settles — Meet PointeNorth Insurance Group's Chief Strategy Officer, Robert Settles. "By empowering growth through strategy and analytics, our insurance agency isn't just about insurance; it's about understanding and fulfilling our customers' evolving needs. With a steadfast dedication to customer service, we cultivate relationships that extend beyond transactions, forging bonds built on trust and reliability. Collaborating closely with our partners, we leverage their expertise to enhance our offerings and expand our reach. By harnessing data-driven insights, we ensure every interaction is an opportunity to deliver peace of mind and exceed expectations, together with our valued partners." — Robert Settles #strategy #insurance #leadership
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Today we are revisiting our talk with Amy Shore, Chief Customer Officer of Nationwide Insurance Company, about how to lead CX transformation and drive customer-centric leadership. In this episode we look at Amy’s mission to transform Nationwide Insurance into a truly customer-centric organization. Tune in at the link in the comments as Amy walks us through the 3 key stages of this transformation.
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What better inspo for strategy meetings than #Bermuda’s turquoise horizons? Great to spend quality time here this week with visiting leadership colleagues, toast how far we’ve come, and brainstorm plans for 2025 & beyond 🚀 💡 #insurance #specialtyinsurance #watchusgrow #theunderwritersunderwriter
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It starts with vulnerability! Find out what I used to fear in this last video, along with my thoughts on the opportunities for our teams at ARAG.
In the final “Get to Know the CEO” video below, watch Peter Dempster share something that used to scare him and a special message to our incredible team! #CEOInsights #Insurance #Leadership
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Check out this insightful interview with David Eslick, CEO & Chairman of Marsh McLennan Agency, as he discusses the future of insurance brokerages, the evolving landscape for brokers, and MMA's unique approach to the challenges ahead via Leader's Edge Magazine. #Insurance #Leadership #MarshMMA
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Fantastic managers meeting today with a special guest, Christa Brady, AMS®️, PCAM®️, CIRMS®️ with USI Insurance Services! Christa delved into crucial insurance topics for today's market. It's a must-refresh subject, especially considering the substantial increases we've observed in the market. 💼 Stay informed, stay ahead! #Leadership #MarketTrends #USIInsights 👩💼📈
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Ron Arnold, the Managing Director, and Founder of 11eight, will be kicking off the event with insights on the current landscape of insurance claims and strategies for maintaining efficiency without sacrificing quality in customer service. Learn more here: https://hubs.ly/Q02wp0Qg0 #IBClaimsLeadersAU #Insurance #Leadership #InsuranceClaims
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[ANNOUNCEMENT] Taking Insurance Content to The Insurance Guys. Much of my content has moved into the entrepreneur and business leadership space. I needed a place to share my ideas on the industry that got me started...insurance. I am excited and honored that 🤟🏻Bradley Flowers and Scott Howell, CLCS have given me a place to continue sharing with the amazing people of the insurance industry. 🔗 https://lnkd.in/emT2ayCP
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In the final “Get to Know the CEO” video below, watch Peter Dempster share something that used to scare him and a special message to our incredible team! #CEOInsights #Insurance #Leadership
Meet ARAG Canada's CEO, Peter Dempster: Part 3
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The Commercial Revolution is Coming! 🚀 We would like to welcome our new Head of Commercial at Insurance Revolution, Steve Carter, who joined our senior leadership team this January! Steve tells us a bit about himself and his plans to grow his team here in our latest blog, read via the link attached in the comments. 🔗 Welcome to the team Steve, we are excited to see what the future holds for you at Insurance Revolution. #commercialinsurance #newcommercialteam #commericalrevolution #insurancerevolution
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McKinsey insurance leadership on 2024 trends and innovations: As insurance executives plan for the new year, what’s top of mind? What areas are ripe for innovation? McKinsey Senior Partners Jörg Mußhoff and Fritz Nauck discuss these and other topics. http://dlvr.it/T2rVGx #InsightsonFinancialServices #Insurance #Leadership
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Assistant Vice President Claims -Carrick Holdings
6dWishing you the best Rob!