Paul Smith’s Post

Bill McDermott, our Chairman and CEO at ServiceNow, recently chatted with Joseph Kovar at CRN for this month's cover story and shared new perspective on how we're using GenAI to shake up the enterprise software world. From keeping data super secure to weaving AI into everything we do, Bill's thoughts are a must-read.   And he's not the only one. Bill is joined by Chief Commercial Officer, Paul Smith, and Chief Innovation Officer, Dave Wright, who are just as bullish about the incredible potential of GenAI to help enterprises flourish. Together, we're making AI a core part of ServiceNow to drive substantial productivity gains.   Dive into these interviews and see how we're putting AI to work: 🔗 ServiceNow CEO Bill McDermott: ‘We’re Putting AI To Work For People’ - https://lnkd.in/gi3X4UC9   🔗 GenAI ‘Is A Once-In-A-Generation Move’: ServiceNow CEO Bill McDermott -https://lnkd.in/gtvCybnR

The big day has arrived for Washington DC’s “Public Servants Now”! Curious to see how ServiceNow will enable our “Public Servants Now”? The big question mark remains for Washingtonians here about, “responsible, purpose-driven solutions to our customers”, does the #GenAI considers #DCGovernment as the customer in the equations/algorithms or it counts #Washingtonians as the customer? The Difference is vast! https://lnkd.in/eaMK5rVZ

Some great commentary on #GenAI and the ServiceNow opportunity from our co-founders Peter Goodman and Paul Andrew in this CRN article featuring Bill McDermott https://bit.ly/3X2mOn1 The Whole Group is here to help, get in touch to learn how. #ServiceNow #CSM #FSM ##FSC

So the AI platform for business transformation is what the ServiceNow platform is. We are transforming business. CEOs have to clean up the mess. There's literally hundreds and hundreds of brands that have been invested in because tech was procured by every department for every department’s unique needs. And that has been going on for a good 25 years. Now you combine that with 50-plus years of big systems with brands that you easily recognize, and you have complete chaos. And that's why 85 percent of the digital transformation initiatives that go on in companies do not deliver a positive ROI. And that's why ServiceNow is coming to the rescue. Help is on the way. Because with ServiceNow, you get a single pane of glass that resides above the mess and enables CEOs and leaders of companies to have a single view of their consumers, of their employees, of their partners, and ultimately of the entire business value chain.

Some great commentary on #GenAI and the ServiceNow opportunity from our co-founders Peter Goodman and Paul Andrew of The Whole Group in this CRN article featuring Bill McDermott https://bit.ly/3X2mOn1 The Whole Group is here to help, get in touch to learn how. #ServiceNow #CSM #FSM #FSC

I hated AI at first. 😤 I'm a writer, and it felt like a threat. But I've converted. 😊 Its ability to quickly gather data and frame it significantly reduces my research time, freeing me to think and write—two of my favorite things (along with whiskers on 🐱, etc.). #excitedaboutAI #embracingnewtech #efficiencyisperfect #servicenow #servicenowpartners #genai

ServiceNow CEO Bill McDermott is championing a transformative shift in the enterprise software industry by integrating AI deeply into the Now Platform. After decades of stagnation, McDermott envisions a future where AI drives significant productivity gains, eliminating up to 90% of current time-consuming IT processes. This AI-driven approach aims to address the persistent issue of non-integrated systems that hamper ROI on digital transformation projects. By creating a cohesive workflow and automation layer, ServiceNow is not looking to replace existing systems but to enhance them, ensuring better user experiences and higher productivity. McDermott's vision includes revolutionary capabilities like converting images into software code, promising a new era of efficiency and innovation in IT services. Inspired by: https://lnkd.in/e8ibEc2H #AI #productivity #enterprise #software #digital #transformation

ServiceNow CEO Bill McDermott is tired of the “soul-crushing” limitations that have defined the IT services business for the past 50 years. McDermott, who started his career in IT as a cold calling sales rep for copier maker Xerox, sees a future where every business workflow in every enterprise in every industry is reinvented with GenAI at its core. Creating the future means infusing AI into every aspect of the ServiceNow platform to power mindboggling gains in productivity. “We’re putting AI to work for people,” McDermott told CRN’s Joseph Kovar. Learn more about how ServiceNow is “fundamentally changing the enterprise software industry,” according to McDermott. Plus: Insight from: ServiceNow’s: - Paul Smith, chief commercial officer - Dave Wright, chief innovation officer - Victoria P. (Vicky Papa), CEO, Astrica The Whole Group’s: - Paul Andrew, co-CEO - Peter Goodman, co-founder - Jason Wojahn, CEO, Thirdera, a Cognizant company - Brett Karl, vice president of solutions and alliances, GlideFast Consulting ServiceNow Partners

“We’re putting AI to work for people”- Bill McDermott. 👉 You, our #ServiceNowPartners 👈, are key in making the world work with AI. Read what Bill McDermott, Paul Smith, Dave Wright and a few of our partners had to say about AI in the latest CRN publication.