On your way in to Salesforce Connections in Chicago this week, please listen to this webinar and meet with us at booth # 119 if you want to learn more.
Thank you to everyone who joined our webinar, "Elevating Customer Experience with Salesforce Order Servicing." We were thrilled to see such a strong turnout, which demonstrates the enthusiasm of our community. Your support is greatly appreciated, and we look forward to hosting more webinars in the future. During the webinar, our panelists shared valuable insights: Michael Fulvio underscored the criticality of improving customer experience by lowering incident rates and minimizing cases, leading to significant time and resource savings. Additionally, he emphasized the importance of WISMO (Where Is My Order) and effective tracking mechanisms in enhancing customer satisfaction. Matt Ezyk delved into strategies aimed at accelerating product delivery to customers through the utilization of OCI (Omnichannel Inventory). He further highlighted the advantages of improved allocation practices, illustrating how they play a pivotal role in expediting product delivery to customers. Pratik Patel stressed a holistic approach to enhancing customer experience as an ongoing journey. He emphasized the importance of continually improving processes and systems to meet evolving customer expectations. Implementing Salesforce Order Servicing offers a transformative opportunity to leverage Salesforce's suite. Perfaware's role extends to creating unified platforms, enhancing operational efficiency, and improving customer experiences. Integrating Salesforce Order Management with other solutions unlocks a seamless experience. Perfaware's expertise has led to streamlined operations, improved customer experiences, and increased ROI for clients like Snipes USA. We are committed to creating impactful learning experiences for our community, so please feel free to reach out with any questions or topics you'd like us to cover in future webinars. Special thanks to Verónica Vallenilla for hosting the webinar and facilitating a meaningful discussion. #Salesforce #Perfaware #partnership #connections2024
