💭 Reflections from Glastonbury
I took a step away from my usual job to dive into the vibrant and chaotic world of Glastonbury, Europe's biggest festival, welcoming over 200,000 attendees. This experience is always special to me – it's a time to be present, to focus on the now, and to be part of a massive team effort that makes this incredible event happen.
The atmosphere at Glastonbury is electric, and being part of this big machine is exhilarating. It's a chance to bring teams together, to implement lessons from previous years, and to elevate our performance. Every shift, every interaction, every step (and there were a lot of them – I averaged 38,000 steps a day!) counts towards creating an unforgettable experience for the festival-goers.
Of course, not everything was smooth sailing. Dealing with challenging individuals reminded me of the importance of empathy and effective communication. Sometimes, it feels like people haven't heard the saying, "you catch more bees with honey." It's key to approach teamwork as a partnership and focus on collaboration rather than pointing out flaws.
Transparency and honesty about motives when asking for help can make a huge difference. Every action, no matter how small, contributes to the overall customer experience, especially when thousands are pouring through the gates. It's about bringing people along on the journey with you, overcommunicating, and motivating them to go the extra mile.
A key takeaway: never talk down to people – whether they're punters or colleagues. It doesn't make you a hero; in fact, it does quite the opposite. Sometimes, amidst the whirlwind, it's essential to take a step back, breathe, and centre yourself to plan the best course of action.
It has taken me a week to recover, but I wouldn’t trade this experience for anything. I can’t wait to do it all over again next year!
Here’s a picture from the last shift at our gate with the amazing security team that made it all possible.
#Glastonbury #FestivalLife #Teamwork #CustomerExperience #Leadership #EventManagement #Reflection
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