At a recent industry conference, there was a lot of talk around value add, values and worth. Interestingly, the day prior to commencement, I went shopping at Pacific Fair. I did something I’ve never done - I entered a number of well known high brand stores, just to look at their products. I received incredible attention with a smile and pleasantries from the moment the silk rope buntings were lifted on entry, including being given a glass of champagne in Gucci, until I left. In Christian Laboutin, I was offered the opportunity to try on some amazing sparkling shoes that caught my eye, despite me advising I was not in the market to purchase them. It highlighted for me that giving a customer the full experience of a product and service, without any expectation, leaves a lasting impression. In addition, the brand and products speak for themselves and you certainly won’t find anything on sale, nor would you consider asking for a discount. Circling back to the conference, this experience tied in beautifully with the content of the sessions. The universe works in mysterious ways. Add value, know your worth. (I just had to take a photo of me in those divine shoes!)
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DIRECTOR at J.G.REDFORD LTD
4wLike the cases 👍🏻