🎉 Happy Customer Service Week! 🎉 At #NTTA, we take immense pride in serving our valued customers. This week, we celebrate our dedicated team of customer service professionals who work tirelessly to ensure NTTA experiences are seamless and enjoyable. To our Customer Service crew: Thank you for ALL YOU DO to make every customer’s journey a smooth one – customer satisfaction is a driving force at NTTA, and we look forward to serving #DFW with excellence in the days, weeks and years to come! #CustomerServiceWeek
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Our award-winning approach to customer service and resolution prioritizes compassion, empathy, and patience for our end customers. Watch our #video, "Our Approach to Customer Service and Resolution," to hear from our very own Resolution Specialists about their experience working at Iris Powered by Generali. Check it out! https://bit.ly/3Ol2ffl #CustomerService #Resolution #Fraud #FraudResolution #FraudSupport #FraudEducation
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📉 Customer Satisfaction in the UK has the lowest recorded score since 2015 ⚠️ ℹ️ The UKCSI is the national barometer of customer satisfaction published twice a year by The Institute of Customer Service since 2008. It is an independent, objective benchmark of customer satisfaction on a consistent set of measures on 281 organisations and organisation types in 13 sectors. 💡 In our Professional Customer Service training courses, we explore the 5 Dimensions of Customer Satisfaction and reflect upon our current performance and consider how we can elevate customer service levels. #CustomerService #CustomerSatisfaction #training #YourVisionOurMission
🔷 I had the pleasure of spending the day with the loveliest team at AIS Survivex, part of 3t Energy Group in Montrose today, delivering ‘Customer Service Excellence’ on behalf of the Aberdeen & Grampian Chamber of Commerce. 🗣️ There were lots of great discussions and take-aways to improve Customer Service within the business and energy levels were super high throughout the day! 📉 The July 2023 UK Customer Satisfaction Index (UKCSI) shows that Customer Satisfaction scores are the lowest that they have been in the past 8 years (since 2015) so it is great to see a business committing to elevating Customer Service levels across the entire business. I’m forward to working with AIS Survivex in Dyce again this week. #customerservice #training #YourVisionOurMission
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"Satisfaction at its finest! Witnessing exceptional service from Roda Assistance with Policy No: RDARSA230481162 and Ticket No: RDA2311182130. This happy customer couldn't be more pleased with their swift and reliable assistance. Trust Roda Assistance for all your needs and experience amazing customer care firsthand! #RodaAssistance #HappyCustomer #ExceptionalService #PromptService #RodaAssistance #SatisfiedCustomer #RodaEmergencyBreakdownAssistance #customer "
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🕒 Do you know how much time your customers spend in port, including unproductive waiting time at anchorage? Understanding these metrics is crucial for enhancing customer satisfaction. Dive into the details to identify the causes of delays and pinpoint areas for improvement. By comparing performance across different terminals, you'll gain insights not only into your own operations but also those of your competitors. Ready to boost competitiveness and elevate customer experience? Reach out today at teqplay.com #Maritime #MaritimeIndustry #OperationalExcellence Teqplay - Expose & Eliminate Waste and Risk in Cargo Movement
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Looking to get rid of lineups and make customers happy at your DMV? WaitWell allows citizens to join the queue and wait from anywhere instead of standing in a physical line. WaitWell improved customer satisfaction at East Calgary Registry by 40% and eliminated the need for in-person lineups. Read the full case study below. https://hubs.la/Q020g_B50 #DMV #customersatisfaction #yyctech #AAMVA2023
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Customers telling us what they think is so important for challenging us to improve how we deliver our services and helping us respond to and learn from complaints. 👂🤝 Customer Complaints Working Group member, Tracy has shared her thoughts on what it means to be involved. 🗣️ See what she has to say and learn about our performance across the year in our Annual Report ➡️ https://lnkd.in/etBFYep7
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Lifelong Learner, Digital Communicator, Brand Marketer, Social Media Opportunist and Driven Leader
10moThank you for everything you do, day in and day out! 💪💪💪