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Case Study: Ensuring seamless eCommerce customer experience on a global scale. Discover how leading British clothing & lifestyle retailer Boden achieves fast, smooth & seamless CX across multiple online stores worldwide, with thinkTRIBE’s Customer Experience Monitoring service. https://bit.ly/boden-cx Elevate #eCommerce customer experience with unrivalled #CX visibility from your customers’ perspective. ✅ Maximise conversions ✅ Reduce lost sales ✅ Safeguard your brand #globaleCommerce #customerexperience

Personalization in Retail | How to Tailor Your Approach to Individual Customers https://hubs.li/Q02zzvMB0

Struggling to connect your online and offline retail worlds? Our latest guide reveals insider techniques to blend physical and digital for frictionless, tailored shopping experiences. #unifiedcommerce #digitaltransformation

How can brick-and-mortar stores compete with their online retailer competitors? If your main operations are in a physical store, your team should focus on building a unique customer experience in person. Check out these tips: #OnlineRetail #BrickAndMortar https://lnkd.in/gxZvFZJt.

Redefining Retail: The Critical Role of Customer Experience in Business Success https://lnkd.in/eZNRK7Ug Summary: - Recent research by Shopify highlights that 93% of Australian retailers recognize customer experience (CX) as vital for success. - Successful businesses, defined by revenue and longevity, largely consider CX critical. - Only 53% of retailers plan to invest in CX in the next year, suggesting untapped potential. - Key CX elements include knowledgeable staff, sufficient stock, and efficient payment options. - Enhancing CX can increase customer loyalty, reduce churn, and drive word-of-mouth marketing. - Leveraging technology like AI and chatbots can optimize the omnichannel experience, balancing digital and human elements. My Opinion: Positive Outlook: - Prioritising CX is a strategic move for retailers. It fosters customer loyalty and retention, essential in a competitive market. By focusing on core CX elements like attentive service and seamless transactions, retailers can create a unique shopping experience. This approach not only boosts immediate sales but also cultivates long-term relationships. Leveraging technology, such as AI and chatbots, further enhances the customer journey, meeting modern consumers' expectations for efficiency and convenience. Overall, investing in CX can drive significant growth and profitability in the retail sector. Critical Viewpoint: - While the emphasis on CX is commendable, there are challenges. For instance, consistently offering low prices to attract customers isn't sustainable for all businesses. Additionally, investing in technology and staff training for CX enhancement can be costly, especially for smaller retailers. There's also the risk of focusing too much on digital experiences at the expense of human interaction, which can detract from the personal touch that many customers value. Retailers must balance these aspects carefully to ensure that their CX strategies are both effective and financially viable.

The holiday season is just days away, and your customers plan to be on a shopping spree just like every year! With each passing year, their shopping behavior changes along with their expectations. The season starts way early for eCommerce businesses to prep and be ready to not just match but to exceed the #CustomerExpectations. The upcoming holiday season of 2023 will welcome a series of trends that most #eCommerceRetailers should look forward to implementing. We have curated a list of 'eCommerce Holiday Shopping Trends for 2023' that will help you gain insights and get you ready to welcome more traction during the holiday season.   You can also find a checklist inside to manage every aspect of your digital store, from technology to marketing and customer satisfaction. Click here to read our blog: https://lnkd.in/d8EBNYPe    #eCommerceHolidaySeason #Holidays2023 #eCommerceShopping #DigitalCommerce #eCommerceReadiness #HolidaySeason #HolidayShopping #HolidayPlannig

Warby Parker revolutionized the online shopping experience. They were among the first to implement a “try before you buy” strategy—select 4 frames, and they’ll deliver them to your doorstep for you to try before you commit to a purchase. It’s the best of both worlds: the ease and convenience of shopping online and the tactile experience of in-store shopping. It’s not news that online shopping is up. This year, it’s expected that 43% of all retail sales will be from online purchases—up from 41% in 2022. More brands are now looking to bridge this gap between the convenience of online shopping and the benefit of trying a product in a store so that they can create an unparalleled customer experience. While this concept is most prominently seen with fashion retail brands, there’s demand in trying products it’s quickly expanding. Perfume, for instance, is often an expensive and highly personal product—scent profiling descriptions and tiny samples often aren’t enough to determine whether you like a scent enough to wear it every day. Imagine having the time to really try it before deciding if it’s for you. Heck, imagine trying a vacuum on your own floors before buying it. I see “try before you buy” playing a big role in the future of e-commerce.

With today’s consumer expecting a more tailored, curated shopping experience, retailers are on the hook to deliver one that offers a high degree of personalization. Here’s how retailers can keep pace.

Modern #shoppers want the personal touch. 73% of all #retail store visits start online. Online shopping is driving consumer desires for highly responsive and personalized experiences at all times. So, how can #retailers deliver the kinds of personalized customer experiences that people have come to expect? Read to learn more.

Modern #shoppers want the personal touch. 73% of all #retail store visits start online. Online shopping is driving consumer desires for highly responsive and personalized experiences at all times. So, how can #retailers deliver the kinds of personalized customer experiences that people have come to expect? Read to learn more.