Nicole Hassannia’s Post

Could we be an alternative supplier for you? If you ask our clients they would recommend giving us an opportunity to showcase our talents. One way to do this in July is to contact us and ask us to do a price or service comparison. Share with us your current supplier's quote, and we will benchmark it giving you our honest opinion. If we can price match - great ! If not, at least you have an alternative supplier ready to offer their services to support you. - Comprehensive Services: Whether it's supply-only quotes or full installation and maintenance, we've got you covered. HOW TO GET STARTED: 1. Email me or Zoe, your quote or enquiry: Simply send over your current supplier's original quote to zoe@arrow-industrial.co.uk or Denise.nicholson@arrow-industrial.co.uk 2. Receive Our Offer: We'll review it and promptly provide our competitive offer. 3. Decide What's Best for You: If our offer stands out, let's discuss how Arrow can support your business. WHY CHOOSE ARROW INDUSTRIAL? - Reliability: Trusted by leading UK companies for consistent results. - Integrity: Committed to ethical standards and proactive service. - Innovation: Continuously offering creative and effective solutions. I'm eager to explore how we can support you moving forward. Could we schedule a meeting soon to delve deeper into this opportunity? A single email could lead to a significant difference. I can't wait to help you navigate your options and look forward to hearing from you.

In business there are two types of customers. One is external and the other is internal. Both are important to business. The external customers are the ones who buy your products and services. The internal customers are you front line employees. For a business to succeed,the customers expectations need to be met. Businesses often focus on the external and forget the internal. If the internal customers are not happy, they will tell others about the business like the external customers. The internal customers will often tell people to avoid working for your organization. If you are having recruiting problems, there maybe an underline problem with your internal customers to address. A company always needs to keep their finger on the pulse of both customers to understand the dynamics in the business. Focus on employee needs and customer needs to be successful.

Tech Innovations faced declining sales despite efforts like bonuses, extra training, and motivational talks. CEO David decided to use root cause analysis (RCA) to identify the problem. RCA involves finding the underlying causes of issues rather than just addressing symptoms. David assembled a diverse team from sales, marketing, customer service, and product development to conduct the analysis. They defined the problem (dwindling sales) and used the five whys technique to identify that a change in manufacturing materials led to decreased product quality, affecting customer satisfaction and sales. The team recommended reverting to the previous materials and exploring alternative suppliers. This approach demonstrated the power of RCA in addressing the root cause of problems, emphasizing the importance of data-driven decision-making and cross-functional collaboration. Note-above story is fictional just fpr understanding RCA stands for root cause analysis

𝐌𝐲 𝐂𝐨𝐮𝐬𝐢𝐧 𝐜𝐚𝐧 𝐝𝐨 𝐢𝐭 𝐟𝐨𝐫 𝐡𝐚𝐥𝐟 𝐩𝐫𝐢𝐜𝐞.   OR   I've got less expensive quotes.      This is what happens.      𝘋𝘪𝘥 𝘵𝘩𝘦𝘺 "𝘤𝘰𝘮𝘱𝘭𝘦𝘵𝘦 𝘵𝘩𝘦 𝘫𝘰𝘣"... 𝘮𝘢𝘺𝘣𝘦 🤷      Many times, I have had someone call and work through a project only to at the end say I've got a group willing to do this for $125/hr.      Most of the time, they have to return and pay more for the professionals (me) to fix the work.      I've almost exclusively changed how I work so that doesn't happen anymore.  𝐖𝐡𝐚𝐭'𝐬 𝐭𝐡𝐞 𝐛𝐞𝐬𝐭 𝐬𝐭𝐨𝐫𝐲 𝐲𝐨𝐮 𝐡𝐚𝐯𝐞 𝐨𝐟 𝐬𝐨𝐦𝐞𝐨𝐧𝐞 𝐰𝐡𝐨 𝐨𝐟𝐟𝐞𝐫𝐞𝐝 𝐭𝐡𝐞 𝐝𝐨 𝐭𝐡𝐞 𝐣𝐨𝐛 𝐟𝐨𝐫 𝐥𝐞𝐬𝐬 𝐚𝐧𝐝 𝐢𝐭'𝐬 𝐭𝐮𝐫𝐧𝐞𝐝 𝐨𝐮𝐭 𝐩𝐨𝐨𝐫𝐥𝐲 𝐟𝐨𝐫 𝐭𝐡𝐞 ��𝐧𝐝 𝐮𝐬𝐞𝐫? ---------- Follow Dave Griffith and 🔔. Follow Manufacturing Hub Network. Want to make your process more efficient? 𝐒𝐞𝐧𝐝 𝐦𝐞 𝐚 𝐦𝐞𝐬𝐬𝐚𝐠𝐞. #manufacturing #automation #industry40 #digitaltransformation

It All Starts Organically. Learn To Work The Process. Don’t Waiver. Nothing Better Than 100% Commission Sales. Want Some Advice For Your Sales Team- 1. Make Sure Your Sales Team Commission Pay Scale is UnCapped. (Let them make as much $$ as they can) It’s what drives a True Salesman (Yes the game itself is a great part of that drive as well, but Ultimately the $$ is the reward) Get them To 100% Commission in a set period of time. Don’t Let the Guarentee Linger. Make Sure the Opportunity is there for them to achieve their $$ Goal. If your Market cannot truly sustain them YOU need to know that. Make sure you know your Market and the Growth is there to Happen. 2. Create Culture Not Systems & Procedures.for your Sales Team. (Those are for the Ops Team) 3. Coach Your Team not Dictate to them. 4. Talk to them. 5. Set the Fence Post and the Goals. (And Manage from those Expectations) Turn’em Loose and Let Them Produce. 6. What Can You Do To Get Out of Their Way and Clear the path ahead for them. (Clear the obstacles of the Business Side) So they can Fight the Battle in the Field. Today Is A Good Day.

Relationships. They are the foundation of any company, partnership and if you're doing it right, sales. Commercialization of novel technology is not as straight forward as showing a flashy brochure or sending out a compelling email. Often our clients have developed new to the world technology that requires an element of customer education. Who has time for education these days? Well, if you have a real relationship with your customers, they trust your judgement, they value the opportunities you bring to them, so they will take the time to learn. Invest time with your customers, because even in the world of AI and automation, the connectivity with real people is what will drive the business.

What KPIs would you introduce within a manufacturing business? Just interviewed a candidate for an FC position in the manufacturing sector. I asked what KPIs they would focus on each month in order to provide performance insight to the Site GM. They shared some really interesting points and I thought others might benefit so with their blessing I am posting it!! 1. Machine efficiency: Measuring manufacturing productivity, assessing the efficiency of equipment and processes, highlighting areas for improvement. 2. Quality: Quality is non-negotiable. Monitoring the percentage of products that meet defined quality standards. A higher quality yield leads to happier customers and reduced waste. Adopt a right first time approach. 3. Production downtime: Analysis of machinery idle time, identifying root causes to minimize disruptions and increase efficiency. 4. Inventory turnover: Efficient inventory management is vital. Calculating how quickly we are selling and replenishing stock. A higher turnover rate can free up capital and reduce storage costs. 5. Cost per unit produced: analysis to gain an understanding of the true cost of production. Each month perform an analysis of all expenses such as raw materials, labour, overheads and then arrive at a cost per unit produced.   6. Lead time: speed matters in manufacturing, perform analysis to reduce lead times to meet customer demands faster and gain a competitive edge. 7. Supplier performance: a lot of companies have experienced issues with supply chain post Covid so this is a big one, reliable supply chain is critical. In a normal market evaluating your suppliers' on-time delivery, quality, and pricing to ensure smooth operations is important to keep things moving efficiently and make changes if necessary. 8. Employee productivity: analysing and measuring productivity per employee. 9. Energy efficiency: another crucial one given the hike in utility costs, analysing energy consumption costs and also working to reduce the carbon footprint to save costs and meet environmental goals.

To boost your credibility as a sales operations professional, focus on continuous learning, data analysis skills, effective communication, cross-functional collaboration, problem-solving abilities, technical proficiency, industry knowledge, certifications, networking, a results-oriented approach, adaptability, and leadership skills. Demonstrate expertise in sales processes, efficiency, and technology while staying informed about industry trends. Highlight achievements, collaborate with various departments, and build a strong professional network. This multifaceted approach will enhance your credibility and contribute to your success in the field.

What does Commercial Excellence mean in the MedTech world? It means asking key questions at every level. STRATEGY: -   Do we have clarity on the  product portfolio (comprehensive/relevance), segment (premium/value)? Building the right features (product roadmap) ? -   Clarity on which market (size/strategic value) to sell in using the right channel (direct/indirect/partnership/ digital)? -   Do we have the financial wherewithal and needed value creation to execute this strategy ? OPERATIONS -   Do we have clarity on our customer segment, decision making process &  selling strategy ? -    Do we have the right operational fundamentals  such as pricing, contracting, supply chain, order & cash management optimized ? -    Do we have clear executional guidelines to maximise throughput from the channels strategy defined above ? SALES EXCELLENCE -    Do we have the right sales force size, capability & motivation ? -    Do we have clarity on rep productivity and programs to maximize this ? -    Is our selling process clear, executed well and have the right ongoing optimisations? www.bluebox-adv.com

Hard Facts For business in today's world, the name of the game is competition. Those who understand how to play the game will succeed otherwise doom to failure. The question arises what is COMPETITIVENESS? Competitiveness is how effectively an organization meets the wants and needs of the customer relative to others that offer similar products and services. Operations and marketing have an important part to play, therefore operations strategy is particularly important in this regard. Marketing influences competitiveness in the following ways; Identifying customer wants and/ or needs, Price and quality trade-off Advertising and promotions. Operations affect competitiveness through the following levers; Product & service design: Special characteristics or features of a product can be a key factor in consumer buying decisions. Product Cost: Prices are determined considering the cost and productivity is an important determinant of cost. Therefore organisations with higher productivity have a COMPETITIVE COST ADVANTAGE. Quality: Customers generally pay more if they perceive the product or service has a higher quality than that of a competitor. Service: Involves after-sales activities such as delivery, setup, warranty work, and technical support. Managers and workers: Competent and motivated workforce can provide a distinct competitive edge by their skills and ideas. Other factors include Location, flexibility, quick response, and supply chain management. SUMMARY: The key to successfully competing is to determine what customers want and then directing efforts toward meeting or even exceeding customer expectations.