Neha ..’s Post

Hi Hope you are doing good, I have a job position for you. Role-Change Management Lead with servicenow Location-Boston,MA(Onsite) Co-Lead Change Advisory Board (CAB) to assure Change Management Governance is maintained and reported on. Manage the transition of the Service Now platform ITSM modules from one phase to the next, ensuring that all requirements are met. Develop project plans, including project scope, timelines, and milestones. Monitor and report on project progress, ensuring that all tasks are completed on time and within budget. Manage and lead cross-functional teams to ensure successful project delivery. Develop and maintain strong relationships with key stakeholders, ensuring that their needs and expectations are met. Work closely with the technical team to resolve any issues that arise during the project. Oversee the entire lifecycle of software and hardware assets, from procurement through retirement. Ensure that all service delivery processes are documented and followed, and that all service levels are met. Monitor and report on key performance indicators related to service delivery, such as service availability and customer satisfaction. Identify areas for improvement and work with other teams to implement changes. Manage the change and release process for all IT services, ensuring that all changes are properly assessed, approved, and implemented Ensure that all change requests are properly documented and tracked, and that all changes are properly tested before being implemented. Monitor and report on key performance indicators related to change and release management, such as the number of successful changes and the number of failed changes. Identify areas for improvement and work with other teams to implement changes. Manage the transition of the Service Now platform from one phase to the next, ensuring that all requirements are met. Develop project plans, including project scope, timelines, and milestones. Monitor and report on project progress, ensuring that all tasks are completed on time and within budget. Manage and lead cross-functional teams to ensure successful project delivery. Work closely with the technical team to resolve any issues that arise during the project. Develop methodologies, runbooks for the onboarding of new software into the SAM tool. Develop methodologies, runbooks for the onboarding of new hardware into the Ham tool. Lead the data cleanup and recurring validation of the CMDB. Participate in the solution delivery lifecycle of any new improvements for these related ServiceNow modules. Manage any organization change management communications specific to the responsibilities stated above. E-shsingh1@eteaminc.com #c2c #c2chotlist #c2cconsultant #c2chiring #c2cjob

Hello Folks Billing rate $50/hr on C2C Title: ServiceNow ITSM  Location: Sunrise, FL or Phoenix, AZ-Onsite Duration: 6 Months Plus Below is the detailed JD: Complete review of the application release and change management process, Publish the gaps/findings Create a recommended proposal for the release process, align with Engineering Manage R&R with respect to Release and Change Management for Application Support Review the deployment strategy for the Platform, Identify Gaps, produce recommendations. These recommendations will then have to be aligned with Engineering and will become of "Resiliency and Automation" workstreams Contribute to recommending post validation monitoring controls Contribute to defining Access controls in case something breaks (for example : Do we have the access to back out, Do we have the knowledge, documented steps to backout) Produce PRR checklist. Work with TAP Council on the Permit to Operate Guidelines Define and create process flows and procedures Provide requirements to automate this process (or at least make it systematic) Create a process flow for incidents, RCA, problem feedback loop with engineering and product (Sources from where the feedback can come - automated, manual and how are we going to make sure that the feedback reaches the right team, how will we track, report, measure) Review the current ITSM process, help create awareness and education among the team members, business, engineering. Review the toolchain for linking incidents --> problem --> defects --> STATUS Define associated key performance metrics Be able to produce automated reports. Initial scope of work is to outline/define all requirements Govern 3rd party Incident Management Establish standard process to review issues/status for 3rd party partners shaan@tekishub.com

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IT challenges hampering your business success? Meet ServiceNow ITSM - your IT superhero! With its superior capabilities like incident, problem, and change management, ServiceNow ITSM is here to save your day from IT chaos. It's like having a super squad working 24/7 to ensure your IT infrastructure runs smoothly.  But what good is a superhero without a skilled sidekick? That's where Mergen comes in. As a specialist partner of ServiceNow, Mergen brings its expertise to maximize the potential of ServiceNow ITSM in your organization. With our deep understanding of ServiceNow solutions, we tailor the platform to your specific needs, ensuring seamless integration and operation. Together, Mergen and ServiceNow ITSM are the ultimate duo to combat your IT challenges. Contact us and turn your IT operations from stressful to successful!  #ServiceNowITSM #PartnerwithMergen #TechSolutions #SmartTech #ServiceNow #ITSM #cmdb #itsm #itil #itom #sam #ham #ServiceNowExpert #NowPlatform #ServicenowPartner #ITServiceManagement #mergenitllc 

🌟 Unlocking the Power of ITIL 4 and ServiceNow in IT Service Management 🌟 Attention, Recruiters and Hiring Managers! Are you in search of ServiceNow Certified System Administrators who can take your IT Service Management to the next level? Look no further! ITIL 4 and ServiceNow are a dynamic duo that can revolutionize how organizations manage their IT services, ensuring efficiency, agility, and seamless customer experiences. Here's why this combination is a game-changer: 🔹 ITIL 4 Expertise: ITIL 4 is the latest evolution of ITIL, and it offers a comprehensive framework for delivering world-class IT services. Professionals certified in ITIL 4 bring a deep understanding of best practices, ensuring your ITSM processes are top-notch. 🔹 ServiceNow Mastery: ServiceNow is the industry leader in IT Service Management. ServiceNow Certified System Administrators possess the skills to optimize the platform, automate workflows, and deliver a superior service experience. By integrating ITIL 4 principles with ServiceNow's robust capabilities, your organization can: 🚀 Improve Service Delivery 🤝 Enhance Collaboration 📈 Boost Efficiency 🔐 Strengthen Security 📊 Gain Valuable Insights If you're on the hunt for IT talent who can harness the power of ITIL 4 and ServiceNow, your search ends here. I'm your go-to resource for connecting with these exceptional professionals. Feel free to send me an inbox message or email, and let's discuss how ServiceNow Certified System Administrators with ITIL 4 expertise can elevate your ITSM game and drive your organization's success. Let's connect and unlock the potential of this dynamic duo! 💼🚀 #ITIL4 #ServiceNow #ITSM #RecruitmentOpportunities

Excited to explore new opportunities in ServiceNow Incident & Problem Management with 5.5years of experience in ITSM, ITIM. I am eager to bring in expertise to a dynamic team. Let’s connect and discuss how I can contribute to your organisation’s success. #ServiceNow #IncidentManagement #Jobseeker #jobs #snow #problemmanagement #itsm #itom #support #applicationsupport #chennai #itil

Discover The 8 Benefits Of ServiceNow ITSM Certification Read More:

Any #visa #Sr_ServiceNow_ITOM_Developer (Min 12 +yrs of Experience required) Location : Fortworth / Dallas, TX (Day 1 Onsite) Duration : Contract 6+ Service Now – ITOM with some ITSM experience   Servicenow resource that has ITOM (CMDB, Event Management) and ITSM (Incident) experience. Roles and Responsibilities:- Require ServiceNow resource that has ITOM (CMDB, Event Management) and ITSM (Incident) experience Resource needs to have Servicenow workflow script experience and the ability to pull and update data via scripting Work on ticketing incidents - e.g. Creating, changing, modifying workflows Configuring incident routing. Support Enterprise Architecture in the design and implementation of automated discovery & data federation from multiple data sources into the ServiceNow CMDB. Develop technical solutions on the ServiceNow platform, ensuring that they meet the client's needs and are aligned with ITIL, ITSM, ITOM and CMDB best practices. Lead customization and configuration of Discovery, Event Management and the CMDB to automate incident creation based on alerts and optimize infrastructure visibility and management. Technical Implementation: Collaborate with cross-functional teams and lead the implementation of ServiceNow solutions that align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain advanced scripts, business rules, and client scripts. Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields. Integration Management: Assist architects in the design and integration of ServiceNow with other systems and applications to create seamless end-to-end processes. Best Practices: Contribute to the development of Org’s best practices and standards. Adhere to security and implementation best practices and ensure that implemented solutions meet relevant compliance requirements. Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team. Develop Asset and Configuration Management processes, procedures, and standards. Mature processes and KPIs to improve Asset and Configuration Management effectiveness. Build relationship mappings in ServiceNow CMDB with Discovery Tools and Service Mapping in serving ServiceNow modules including ITOM, Hardware Asset, Virtual Agent, Change, Problem, Certificate, Incident etc. Lead integration of new modules, store applications, integrations, and spokes.

Businesses leveraging benefits of ServiceNow CMDB can achieve greater control, efficiency, and customer-centricity in their IT operations. If you're looking to optimize your IT environment and enhance your business outcomes, consider implementing #ServiceNow #CMDB with the help of V-Soft Consulting Group, Inc. certified ServiceNow consultants. https://hubs.li/Q02qfLCy0

🚀 Exciting News for ServiceNow Developers! 🚀 Are you a ServiceNow developer looking to enhance your incident management process? Look no further! Today, I want to share a game-changing tip that will take your Major Incident Management to the next level. 🔑 Key Tip: Utilize the system property com.snc.incident.mim.major_incident_creation to optimize your incident handling. In the world of Major Incident Management, the decision to create a new incident or promote an existing one as a major incident can significantly impact your incident resolution process. With ServiceNow's powerful system property, com.snc.incident.mim.major_incident_creation, you have the flexibility to choose between "create_new" or "promote" based on your organization's specific needs. 🎯 Why "create_new" is the way to go: 1️⃣ Enhanced Tracking and Visibility: By creating a new incident specifically for major incidents, you ensure clear segregation and improved visibility. This allows for better tracking, prioritization, and resource allocation, resulting in faster incident resolution. 2️⃣ Accurate Reporting and Analysis: Having dedicated incidents for major incidents enables accurate reporting and analysis. You can generate insightful reports and metrics, identifying trends, patterns, and areas for improvement in your incident management processes. 3️⃣ Streamlined Incident Handling: With a dedicated incident for major incidents, you can streamline your incident handling process. This ensures that major incidents receive the attention they deserve, minimizing the risk of overlooking critical issues. By leveraging the power of ServiceNow and making the right choice with com.snc.incident.mim.major_incident_creation, you can revolutionize your Major Incident Management process and elevate your organization's incident resolution capabilities. 💡 Share your thoughts: Have you implemented this tip in your organization? What benefits have you observed? Let's discuss in the comments below! 📢 Spread the word: If you know any ServiceNow developers who could benefit from this tip, feel free to share this post with them. Together, we can empower the ServiceNow community and drive excellence in incident management. #ServiceNowDevelopers #MajorIncidentManagement #ServiceNowTips #IncidentResolution #ServiceNowCommunity #ITSM #LinkedInPost