NCT Charity’s Post

Hello LinkedIn 👋 Happy #socialsaturday Are you seeking unparalleled support to streamline your operations and exceed customer expectations? Look no further! As a dedicated #administrativevirtualassistant and seasoned #customerservicerepresentative, I bring a passion for excellence and a track record of delivering results that drive success. With a keen eye for detail and a commitment to efficiency, I thrive in managing administrative tasks seamlessly, allowing you to focus on your core business objectives. From calendar management, scheduling, research,email management to personal tasks and beyond, I ensure nothing falls through the cracks. I also do customer service right. I am not just a representative; I am a brand ambassador dedicated to providing exceptional experiences that foster loyalty and satisfaction. Whether it's resolving inquiries, managing complaints, or going the extra mile to exceed expectations, I am relentless in my pursuit of customer delight. What sets me apart? It's not just about completing tasks—it's about partnering with you to achieve your goals. I invest myself in understanding your business, anticipating your needs, and proactively finding solutions to drive your success. Let's collaborate to elevate your business to new heights. Together, we'll unlock efficiencies, delight customers, and propel your organization towards unparalleled growth. Reach out today, and let's embark on this journey towards success! #opentohire #opentowork #letsconnect #remotework

Choosing the right technology, in-person get-togethers and the secret to productivity ... Our latest blog explains how to keep remote teams connected and thriving. #nonprofit #marketing #WFH https://lnkd.in/gFGMJMnt

What do you think of the job description? Looking for feedback! I plugged my information into ChatGPT and this is what I got Job Description: Are you a seasoned real estate professional looking to transition into a dynamic role that leverages your experience without the demands of sales? We are seeking a detail-oriented and organized Real Estate Operations Coordinator to join our team. This position is ideal for someone with a real estate background, possibly ready to retire from sales, who can efficiently manage day-to-day operations, support our real estate team, and contribute to the success of our property management business. Responsibilities: Office Operations: Oversee the day-to-day operations of the real estate office, handling administrative tasks, organizing paperwork, and ensuring a well-functioning work environment. Team Support: Serve as a resource for the Kate Barry Team, assisting with various tasks, including paperwork, signage, and coordination of logistical needs. Property Management Assistance: Collaborate with Oak Street Properties, our property management business, to facilitate client and property management tasks. Be a central point of contact for client inquiries and coordination. Resource Management: Efficiently manage office resources, including printing, signage, lockbox coordination, and check deposits. Ensure all materials are readily available for team use. Referral Coordination: Leverage your real estate network to facilitate referrals and connections. Act as a liaison for potential leads and maintain relationships with industry contacts. Communication Hub: Serve as a central point of contact in the office, ensuring smooth communication between team members, leadership, and external partners. Operational Streamlining: Identify opportunities to streamline operational processes, improving efficiency and allowing team members to focus on core responsibilities. Qualifications: Real Estate Experience: Previous experience in real estate is essential, preferably with a background in real estate sales. Organizational Skills: Strong organizational and multitasking abilities to manage various operational aspects simultaneously. Communication Skills: Effective communication skills to liaise with team members, clients, and external contacts. Resourcefulness: A proactive and resourceful approach to problem-solving and addressing daily operational needs. Team Collaboration: Ability to work collaboratively with diverse teams and contribute to a positive team culture.

Form I-9 has been updated! All employers must soon use the new Form, and E-Verify users will have remote verification flexibility. Learn more with "8 Compliance Tips for Employers," from our partners at Fisher Phillips #PBPstrong #employmentlaw #nonprofit

For the first time in 20 years, #InfoPathways is finally hitting the employee recruitment "wall." We've been extremely fortunate that great people have always found us. Based on feedback from a few recent applicants, the greatest driver is that post-pandemic, so many people want to work exclusively or primarily from home. It may sound counter-intuitive that a technology services firm is seeking people who want to work in an office - After all, isn't technology the great enabler of working from home and improving "work-life balance?" Ironically, while our job as a technology firm is to enable our clients to work where and when it makes sense for them, it results in the need for our people to not work primarily from home. While there are "churn and burn" MSP's (Managed Service Providers) who operate fully remotely, and may never set foot in a client's location, that is not who InfoPathways is or how we operate. We realized a long time ago that our value lies in truly understanding how our clients operate, the business or industry they are in, and to become an integral part of their team. For a client who primarily operates virtually, we too can operate virtually. Even during the Covid pandemic, most of our clients maintained in person operations - many of them are life sciences companies, engineering firms, even property management professionals, who still rely on hands-on work by people. We need to be available to provide support when it's needed, where our clients are. Years ago (long before the Covid pandemic), I had a salesperson reporting to me. The company where I worked sold commercial/institutional facility-based systems and in-person sales calls were a best practice. The salesperson frequently would tell me he was "working from home." At the time, I asked him "How many access control and surveillance systems do your wife and kids buy from you?" I know that this makes me seem old, and this philosophy may seem dated, but ultimately, I feel that we exist, because our clients need us. If our clients aren't hanging out in your house, then it's probably not where we can have you spending most of your time. We have to be where our clients are, and I am hopeful we will find the right people to join our team who also want to be where our clients are. #InfoPathways is looking for a Service Coordinator and 2 Engineers - 1 in MD and 1 in Winston-Salem. Please PM me if you or someone you know thrives on in person client interaction!

☀️ Excited to share some customer service tips based on my experience! 💼🔑 1. Listen actively: Take the time to listen carefully to your consumers' complaints and needs. Understanding their point of view allows you to create unique answers that address their specific concerns. 2. Empathize with empathy: Show genuine empathy and compassion for your consumers by acknowledging their frustrations and worries. Empathy increases trust and deepens the customer-agent relationship. 3. Communicate Effectively: When communicating with customers, use plain and concise language and avoid using jargon or technical phrases that may confuse them. Maintain transparency by providing regular updates on the status of their questions or issues. 4. Stay Calm Under Pressure: Maintain a calm and controlled manner, even in stressful times. Staying calm allows you to successfully defuse stress and solve client problems more efficiently. 5. Go that Additional Mile: Look for ways to exceed customers' expectations by providing additional support or tailored advice. Small acts of kindness can make a lasting impact and increase client loyalty. 6. Seek Feedback: Encourage clients to submit feedback on their experiences with your service, and use that feedback to continuously improve and enhance the customer experience. 7. Stay Informed: Stay current on your company's products or services, as well as industry developments and best practices. A knowledgeable customer care person can provide vital information and assistance to customers. Remember that outstanding customer service is more than just addressing issues; it is about developing meaningful relationships and providing positive experiences for your consumers. By following these guidelines, you may provide exceptional service that distinguishes your business from the competitors. Let's #TechTogether and enhance the customer experience! 💬✨ What are your best customer service tips? I'd love to hear your thoughts in the comments below! Let us share our knowledge and empower each other to provide outstanding service! 💪🚀 #RemoteJobs #VirtualAssistant #CustomerSupport #OpentoWork #OpentoConnect #OpentoOpportunities

📊 Did you know that the backbone of any successful business is its admin and customer service team? These unsung heroes are pivotal in ensuring smooth operations and excellent customer experiences. In the UK, the importance of these roles is reflected in the numbers. Recent statistics show that the admin and customer service sectors employ a significant portion of the workforce. 🇬🇧 👩💼👨💼 For instance, administrative roles alone account for around 3 million jobs, which is about 9% of the UK's total employment. This sector has seen a steady increase in demand, especially with the rise of remote working arrangements. Customer service is equally impressive, with over 1.3 million people dedicated to ensuring customer satisfaction across various industries. This number is expected to grow, as businesses continue to recognise the value of customer engagement and retention. 💡 What's more, these roles are evolving. With technology advancements, admin and customer service staff are now expected to have a broader skill set, including digital proficiency and a knack for multitasking. Despite the challenges, the dedication of these professionals doesn't go unnoticed. Companies are investing more in training and development to empower their staff, leading to higher job satisfaction and better service outcomes. Let's take a moment to appreciate the hard work and commitment of our admin and customer service colleagues. They truly make a difference in the daily operations of businesses across the UK. #AdminProfessionals #CustomerServiceExcellence #UKBusiness

Insightful read! As a manager of a customer-focused outbound sales team, I value flexibility in our working arrangements. Let's stay agile and find the right balance between remote and in-person work to maximize productivity and customer satisfaction. #Sales #RemoteWork"

When it comes to working from home, Utahns are mostly giving themselves high marks for maintaining productivity versus how much they accomplish when toiling in an office setting. But, they’re less charitable about their co-workers’ at-home work ethics and new academic research suggests no one is getting nearly as much done as they think they are. A new Deseret News/Hinckley Institute of Politics poll found 50% of respondents who are currently working said they were somewhat or much more productive during time spent working from home than at their respective offices. | By Art Raymond #remotework #workfromhome