Natalie W.’s Post

If CS in CX is your space, take a look at this list from Nick Mehta. There are some great names here.

If you’re looking for a CSM job, you’re embarking on a customer-centric career with fast growth and a healthy future. 🚀 But to break into customer success management, you’ll first need to understand what the job entails, what skills you’ll need to bring to the table—and of course, how much you should expect to be paid.👇 >> https://loom.ly/ngAKyHg #CX #CustomerExperience #CustomerSuccess #Hiring

Incredible customer retention without a single customer success manager.... Taking over a market segment without a single sales person....... Sounds unbelievable? It is! Forward thinking organisations understand well that ways of conducting business are changing & changing quickly Eg for Customer Success Managers, communication skills do not cut it anymore they need to - be data literate - have an understanding of the core product - be familiar with project management - embed key tech advancements such as the AI into their workflows There are companies out there who, by hiring for key skill sets rather than titles do not have customer success or sales people but they have the right skill set and call them - product success managers - customer experience experts you get the idea and then there are companies who have large customer success teams yet the majority of their time is spent fire fighting day to day issues As a result, customer retention is not ever heard of Times are changing and a great way to stay relevant is - for companies to hire for up to date skills - for professionals to have an updated skill set #changingtimes #customersuccess #sales #tech #thenewworld

#hiring Customer Success Manager, San Francisco, United States, fulltime #jobs #jobseekers #careers #SanFranciscojobs #Californiajobs #ConsultingCorporateStrategy Apply: https://lnkd.in/gmqtTpFg Dovetail is the world's leading customer insights hub, helping thousands of teams build better products. From user feedback and customer interviews to support tickets and sales calls, Dovetail helps you uncover insights fast-no matter the method. Driven by ambition and innovation, the Dovetail team is customer-obsessed and on a mission to help the world improve the quality of every thing. Join the ranks of Atlassian, The New York Times, Spotify, Universal, Porsche, Starbucks, and thousands more as they put their customer first with Dovetail and improve the quality of their thing. Founded in 2017 by Benjamin Humphrey and Bradley Ayers, Dovetail has 100+ employees across offices in Sydney and San Francisco. We've created a unique environment to help us achieve our challenging mission. A culture that aspires to excellence, where nothing is too small to be improved. What you'll do Manage Enterprise customer relationships. You'll manage relationships with our highest-value customers. You'll work with the team to contribute to the overall growth of our premium business, and pioneer new practices to improve customer success programming as we mature our product-led growth strategy. Become a Dovetail expert. You'll develop an intimate knowledge of how Dovetail works and what Dovetail is capable of. You will stay up to date with new features and work with customers to educate them on changes in the product. Onboard new customers. You'll partner with sales to ensure our new customers are successfully onboarded and getting value from Dovetail in their first few months. Drive renewals and retention. Through your customer relationships you'll be responsible for ensuring that customers renew and increase the value they get from Dovetail over time. Track core customer metrics. You'll monitor and track core customer health metrics across your accounts such as utilization, feature usage and NPS to ensure healthy engagement and adoption. Mature success processes. You'll develop, test, and iterate on playbooks and engagement strategies with your counterparts in customer success, and sales, to ensure activation and adoption of Dovetail within your accounts. Your background Customer Success experience. Extensive experience working in a customer success, account management, or a strategic consulting role. It's a bonus if you have experience in B2B SaaS, or in an industry/market adjacent to Dovetail. Proven track-record delivering impact. You'll bring hands-on experience with one-to-one and/or one-to many initiatives, proven results impacting churn and contraction, and/or driving expansion and adoption. A passion for customers. You love talking to and helping customers all day, every day. You're empath

𝐍𝐚𝐯𝐢𝐠𝐚𝐭𝐢𝐧𝐠 𝐘𝐨𝐮𝐫 𝐂𝐚𝐫𝐞𝐞𝐫 𝐚𝐬 𝐚 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐀𝐜𝐜𝐨𝐮𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 𝐢𝐧 𝐒𝐚𝐚𝐒 ➡️ Overlooking the opportunity to pursue a career as a TAM could mean missing out on a dynamic and rewarding career path. Skilled TAMs are crucial for ensuring customer satisfaction, retention, and revenue growth in the competitive SaaS industry. Here's how you can navigate your SaaS TAM career effectively: ➡️ Embrace Data-Driven Insights: Utilize advanced analytics tools to gather and analyze customer data, enabling proactive identification of issues and opportunities for optimization. ➡️ Leverage AI and Automation: Implement AI-driven automation to streamline routine tasks and provide personalized, proactive support to customers, ultimately enhancing their overall experience. ➡️ Focus on Scalability and Flexibility: Adopt scalable and flexible solutions that can adapt to the evolving needs of SaaS customers, ensuring seamless integration and minimal disruption. ➡️ Prioritize Collaborative Innovation: Foster a culture of collaboration and innovation, both internally and with customers, to co-create solutions that address unique challenges and drive mutual success. ➡️ Champion Customer Advocacy: Empower customers to become advocates for your SaaS product or service by actively soliciting feedback, addressing concerns promptly, and showcasing success stories to inspire others. Industry insights show that companies with effective TAMs experience a 20% increase in customer retention rates and a 15% boost in upsell and cross-sell opportunities. Additionally, 85% of SaaS companies believe TAMs are critical to their success, underscoring the significant impact of this role. By embracing the role of a Technical Account Manager in SaaS, you position yourself for a fulfilling career that not only offers opportunities for personal growth and advancement but also directly contributes to the success and growth of the organizations you serve. If you're ready to explore the dynamic and rewarding world of Technical Account Management in SaaS or have valuable insights to share, I'd love to have a conversation! #SalesforceRecruitment #CustomerSuccess #SaaSInnovation #StrategicHiring #ProfessionalGrowth

We talked about this in our Linkedin Audio Live session today How many Customer Success Roles are there in the market today?? Please read through them and pay close attention to the requirements.

Were you part of a recent #layoff, were #laidoff, and are a #jobseeker #opentowork #openforwork never fear! There are lots of #hotjobs available!! Check out these new #customersuccess #jobpostings! I can help you navigate your search with my 20 years of experience in the industry and as a #resumewriter. I can prepare a strong ATS friendly resume to get you results and get you back to work QUICKLY! There is a lot more competition with the recent #layoffs, so it’s even more important you stand out from the competition, and you have a proven job search strategy. How I can help you: • Customized resume preparation- taking the time to thoroughly understand your expertise, not just providing a basic questionnaire or mass-produced “cookie-cutter” resume template. • LinkedIn profile preparation/optimization. • Job search coaching to walk you step-by-step through the process so you aren’t aimlessly applying to jobs and not getting responses. • Freelance Recruiter with a vast network of hiring manager/recruiter contacts to connect you to. 12 of my clients have accepted offers in 2024, 106 accepted offers for new jobs in 2023, 124 in 2021 and 112 in 2022! One obtained a $70K increase in her previous salary, one DOUBLED his salary, one a $50K increase, one a $55K increase and another a $35K increase! Visit my 120+ LinkedIn recommendations of success stories. Two recent client’s success stories: “I went from constant rejection to averaging 6 interviews a week almost overnight.” “I wanted to thank you for all of your help and assistance in this process. I am going on to start my dream job thanks to you and your guidance. I wouldn't have gotten my foot in the door without your reach and connections. Again thank you so much for everything you have done for me and for others. I am blessed to have come across you in this vast network of people." Please take advantage of my FREE RESUME REVIEW offer on my website. https://lnkd.in/g-4bcFV “Remember you only get one chance to make a first impression, make it a Professional Impression!!”   #careercoach #resumewriter #ono #nowhiring #gethired

#hiring Head of Customer Success, Boston, United States, fulltime #jobs #jobseekers #careers #Bostonjobs #Massachusettsjobs #SalesMarketing Apply: https://lnkd.in/gaZzaaeS Join a dynamic company that is growing at an explosive rate. Supply Wisdom's patented solution is transforming the way supply chain, procurement and third-party risk leaders manage risks and operational resilience. Our market leading risk intelligence solution leverages the latest advancements in AI, Machine Learning, and data science to deliver the real-time early-warning risk intelligence that enterprises critically need now to secure their supply chains, prevent disruptions, and ensure operational resiliency. The demand for our solution is stronger than ever, and our team must expand to keep up. In January 2022, we closed a significant institutional round led by Fulcrum Equity Partners to fund our growth and market expansion into new verticals and new geographies. Join us at this exciting growth stage as stock options may be awarded for this position upon board approval. Your mission: The Head of Customer Success will build a team focused on helping customers achieve business goals by optimizing their adoption and enabling their use of the SW product. Reporting directly to the Chief Customer and Product Officer, the head of Customer Success will lead the Customer Success Team and Managers. Your Responsibilities: Set the vision and strategic plan for the Customer Success Team focusing on increasing product adoption, leading a positive customer experience, and driving growth through renewals and net retention improvements and maintaining a high NPS score. Act as a coach/player to build a high performing team, drive collaboration across the organization, develop operational processes, and manage the performance of the Customer Success team members. Establish criteria for customer success metrics across our customer base and ensure we are measuring and improving them. Metrics will include aspects of adoption, usage and retention. Develop and test engagement strategies with cross-functional teams including Sales, Marketing, Risk Ops and Product to drive expansion, renewals, customer satisfaction and overall customer health. Collaborate with Marketing and Product teams to develop material and resources to set new customers up for success and drive adoption and engagement in product. Be a customer advocate and work with cross-functional teams to be the voice of the customer. Own the long-term contractual relations with customer accounts and proactively manage escalation mitigation and follow through with contract negotiations. Ensure customer stakeholders have awareness of new product capabilities and that end-users have access to product education offerings. Attend industry functions, trade shows and conferences to represent SW and provide feedback and information on the marketplace

I am hiring to build a team of Customer Success Rockstars! 🚀 Customer Success Partner at Locobuzz 🚀 Do you have a penchant for turning customers into raving fans? Do you believe that SaaS-y isn’t just a mood but a way of life? If yes, we have the perfect stage for your next grand act. 🌟 About Locobuzz: We are not just another SaaS company. We are Locobuzz - the beacon in the Unified CX galaxy. We empower businesses to turn their customer experiences into memorable symphonies, and we're on the hunt for our next maestro. What's In It for You? 🚀 Work shoulder-to-shoulder with our founding team. 🌍 Handle a clientele that boasts of the best companies worldwide. (Yes, you read that right!) 🌱 An environment where growth is not just a metric but a lifestyle. Your Role: Cultivate, nurture, and sometimes serenade (metaphorically, of course) our clients ensuring they’re not just satisfied but ecstatic. Work hard, work smart, and occasionally outpace our coffee machine. Be the voice of our clients within Locobuzz. (A captivating baritone or soprano might be a plus but not necessary) Celebrate successes, learn from missteps, and always be on the lookout for the next big opportunity. Your Toolkit Should Include: A go-getter attitude. Resilience that rivals a diamond. Wit sharper than a double-edged sword. An infectious passion for customer success that can even make a rock say, “I want to be a customer too!” Sweeteners: Unlimited growth potential. The sky isn’t the limit; it's just the beginning. Rewards that don't just resonate in your bank but also in your legacy. Are you ready to be our next Customer Success Rockstar? If you believe the SaaS glass is always half full and have an undying love for customer experiences, put on your best suit and drop us a note. Let's create ripples in the CX universe, together! P.S.: SaaS-y puns during the interview may earn you brownie points! 🚀 Join Locobuzz. Let's Soar! 🚀 If you have what it takes.. you can email me @ vishal@locobuzz.com with the subject line "I am all about success"