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✨NEW VLOG!!✨ Come and check the latest TDC chapter; we will show you What's ELA in customer service, besides some general Atlassian news and a few Atlassian Creators initiatives. Get up to date with the Atlassian ecosystem news right here >> https://hubs.li/Q02klTy00

The New York Times called Atlassian “a very boring software company”. For me, it���s anything but. They’ve created one of the most efficient go-to-market strategies of all time, architecting its whole business around a self-service model. This model is enabled by a community strategy that supports over 4.5M members and an ecosystem of hundreds of partners. I spent 43 hours researching this deep dive, which breaks down Atlassian’s innovative business strategies and the programs that have made its community a long-term differentiator. Here’s what to expect: ✅ Origin Story: How Atlassian and the Atlassian Community got started. ✅ GTM Alignment: How its community programs support their innovative go-to-market strategies. ✅ Return on Community: The value they create for members, and the returns that drive Atlassian’s business forward. Read it now - link in the comments ⬇️

⚡It’s time for the biggest service management event of the year, Atlassian Presents: High Velocity! 👇🏻 IT teams, you won’t want to miss this one, this is what you can expect:  👨🏻💻 IT support teams - IT leaders, support managers, and admins looking to enhance employee and customer service experiences. ⚙️ IT operations teams - Ops leaders, service managers, SREs, and developers looking for best practices on change, incident, and problem management. 📑 Beyond IT teams - Customer Support, HR, Legal, Finance, and Marketing teams who want to manage incoming requests more efficiently. 🎉 Registration is now open: https://lnkd.in/e8qmxUFm

I've spent 3 years taking Atlassian's developer experience platform product, Compass from an idea with no code to generally available (today!). This is the 2nd product my team has had to find product market fit for in the last 2 years, and it has been a wild ride to run products with 0 revenue alongside products that have been around for yearsssss. Here is some of what I've learned about launching a new product within a large company: 1. DO NOT starve the new product of resources in order to fund products that make revenue, you are sacrificing short-term gains for long-term revenue. 2. There are 3 stages: - Product "solution"fit: you have validated that there is problem worth solving, but do not have clear evidence that your customers really care enough about your value proposition enough to buy it. - product "market" fit: the value prop is creating value for customers by alleviating their pains and creating the gains they desire, in a way that they prefer over current alternative solutions but you don't have evidence that the product will sell enough to justify it’s long-term existence. - and business model fit: You’ve found a value proposition that creates value for your customers, and a business model that creates optimal value for your company. 3. The product might be so new, that you might need to create the category, or find what category already exists. Then, freeze the market by painting a vision, even if there is no code. 4. Obsess over who the end user is, and who the buyer is and learn how they buy, why they buy, and how long it takes them to buy - just because your company model is PLG or sales led, doesn't mean this product will be. If it needs to be PLG, obsess over KPIs that center around aha moments and unlocking time to value quicker. If sales led, obsess over what sales needs to consider this product ready to be sold alongside more established products. 5. Ask your users how disappointed they would be if they could no longer use your product.... constantly. Congrats to the Compass team who made this happen, we hope you love it!

Funny how decisions seem obvious after you’ve slept on them. “Do the right thing” in business means focusing first on customers, then employees, then shareholders. We landed on giving customers better ways to use, explore, and adopt new ways of working without feeling rushed into new services. Adopt at your pace, we’re here for help with the next steps when you’re ready. (Shouldn’t be novel, but seems like it). Our goal is to help evolving and growing organizations avoid the painful pitfalls in retooling operations and business systems BEFORE they break their operating model. Hoping for big growth? Most of us do, and we hope you succeed. But without first-principles based processes and systems setup, your sales success can kill a business not set for scale.

Ask any Developer around including myself, what's on top of our wishlist. The answer is always, "A better developer experience and engineering velocity." It's pretty much the reason why most organizations host an internal developer portal and need to set apart resources for managing it. To your timely rescue, Compass by Atlassian is now generally available. Compass does the heavy lifting by providing you the following default capabilities: 1. Unified software component catalog: Reduce time spent searching and untangle your technical architecture with an easy-to-setup, centralized catalog to track all of your services and relevant data—in one place. 2. Health scorecards, DORA metrics, and more: Establish and track software delivery and team health metrics to identify points of friction for development teams and improve reliability for existing services. 3. Software templates: Remove guesswork and automate consistency for developers creating new services with best practices, policies, cloud provisioning, and deployment pipelines baked right into customizable templates. 4. Extensibility: Connect all of your favorite observability, CI/CD, testing, collaboration, and source code management tools to prevent context switching and see relevant data for all of the services you own. What I can assure you is since the beta launch of the product, world-class engineering organizations, such as Dropbox, KFC UK&I, ExpressVPN, and Boden, have already turned to Compass to improve their developer experience. What are you waiting for? You too can stand on the shoulders of giants 💪 Try Compass for free today: https://lnkd.in/dyCC3dta #AtlassianCreator #Atlassian #Compass

Atlassian's tools are easy to use, but not always easy to master. 👀 We hate to see good software going to waste, and so does Atlassian. That’s why they made us one of their official solution partners. 😄 Take a look at some Atlassian products in turn, and find out how we can work with you to unlock its full potential: https://lnkd.in/e9vMntA4

Everyone's focused on measuring productivity, but nobody's asking developers what they need to be more productive. We did. Today, we’re announcing the general availability of our developer experience platform, Compass! Compass helps engineering teams work better together, understand and improve the health of their software components, and enables them to ship high-quality software at speed. Check out Atlassian Compass today! #developerexperience #Developerproductivity #Atlassian #Compass #DevOps

🔔 Build a world class developer experience with Compass 🔔 Compass is built with extensibility in mind to help you easily integrate with any of your internal or third party tools. Customize the product UI and build new capabilities at the component, team, or global level. ✅ Understand and improve your distributed architecture ✅ Get a complete view of your service health ✅ See a real-time record of change ✅ Tame software sprawl #atlassian #compass #developer

👋 Are you at Atlassian Team '24? Here are 3 ways to engage with e-Core (a bonus in the caption for those attending remotely!): 1️⃣ Any Day - Step by Booth #118 to say hi and learn how you can leverage our perks and expertise as an Atlassian Platinum Solution Partner. 2️⃣ May 1st, 1:30 PM (PT) - Watch Dan Teixeira and Vando Gonçalves talk about how to master SPM with Jira and Tempo at Tempo Software's booth. 3️⃣ May 2nd, 3:15 PM (PT) - Watch our client iFood's session, where they'll explain how to track and resolve major incidents faster. BONUS for those who are attending remotely: 4️⃣ May 2nd, 2 PM (PT) - Watch the live-streamed session "Spotlight: End Bad Service Management Now", with the participation of our client iFood. 5️⃣ See what our team is up to during the event by following the #Team24witheCore 🔍