Naoki Sonoda’s Post

🌟 Enhancing Guest Experience in 2024: 11 (more) Key Strategies for Restaurant Operators 🌟 In 2024, it's crucial for restaurant operators to focus on staff training and management to significantly elevate guest experiences. Here are 11 more actionable strategies: Mentorship Programs: Pair new staff with experienced mentors for hands-on learning. Health and Safety Training: Emphasize updated health and safety protocols. Language Skills Development: Offer language training to cater to a multilingual clientele. Customer Service Role-Play: Practice real-life scenarios to enhance customer interaction skills. Menu Knowledge: Regularly update staff on menu changes, including ingredient sourcing and dietary options. Time Management Workshops: Teach effective time management for smoother service. Empowerment to Resolve Issues: Train staff to handle minor guest complaints independently. Wellness Programs: Introduce wellness programs to support staff mental and physical health. Diversity and Inclusion Training: Educate staff on diversity, equity, and inclusion principles. Team-Building Activities: Organize regular team-building events to foster a strong team spirit. Customer Feedback Analysis: Teach staff to analyze and learn from customer feedback. Adopting these strategies can transform the dining experience, creating a memorable and enjoyable atmosphere for guests. As a community let's make 2024 a year of remarkable service and unforgettable dining experiences! #RestaurantManagement #GuestExperience #StaffTraining #HospitalityTrends #LeadershipInHospitality

Many restaurants struggle with disconnected FOH & BOH operations. This leads to inefficiency, unhappy customers, and less profits. 📉😟 This blog post explores the challenges and opportunities of FOH & BOH collaboration. 🔎Get all the details here: https://lnkd.in/gzdtZ9RT #restauranttech #pointofsale #restaurantindustry #possoftware

In the busy restaurant world, efficiency is everything. Every minute wasted on outdated processes is a minute that could have been spent delighting customers and boosting your bottom line. That's why savvy restaurant owners and managers are unleashing the power of MaintainIQ – the revolutionary solution that's transforming the industry. Our cutting-edge #DigitalChecklistSoftware streamlines your operations, allowing you to create custom checklists for every task imaginable. From daily cleaning routines to complex equipment maintenance schedules, MaintainIQ's user-friendly platform keeps everything organized and accessible with just a few taps. But that's not all! MaintainIQ's #PreventiveMaintenanceApp ensures your commercial kitchen equipment stays in top-notch condition, reminding you when it's time for routine maintenance. No more unexpected breakdowns or costly repairs – just smooth sailing, satisfied customers, and a competitive edge that sets you apart. #CMMSforRestaurants #RestaurantTech #MaintainIQ 

In the fast-paced world of restaurants, efficiency is everything. Every minute wasted on outdated processes is a minute that could have been spent delighting customers and boosting your bottom line. That's why savvy restaurant owners and managers are turning to MaintainIQ – the revolutionary solution transforming the industry. Our cutting-edge #DigitalChecklists streamline your operations, allowing you to create custom checklists for every task imaginable. From daily cleaning routines to complex equipment maintenance schedules, MaintainIQ's user-friendly platform keeps everything organized and accessible with just a few taps. But that's not all! MaintainIQ's #PreventiveMaintenanceApp ensures your commercial kitchen equipment stays in top-notch condition, reminding you when it's time for routine maintenance. No more unexpected breakdowns or costly repairs – just smooth sailing and satisfied customers. #MaintainIQ #CMMSforRestaurants #RestaurantTech

🌟 Transform Your Bar/Restaurant with 5S Methodology! 🌟 Are you ready to take your bar/restaurant to the next level of efficiency and excellence? 🍹🍽️ Introducing the power of 5S methodology – a proven approach to streamline your operations and elevate customer experiences! 🚀 🔍 What's 5S, you ask? It's a game-changer for businesses seeking order and optimization. Let's break it down: Sort: Declutter for Success By eliminating unnecessary items, you'll free up space and make room for what truly matters. Think of it as "Marie Kondo-ing" your workspace! 🧹 Example: Say goodbye to those outdated menus and excess supplies, making your space more inviting. Set in Order: A Place for Everything Arrange items systematically for easy access and efficient workflow. Imagine a bar where every tool has its designated spot! 🍸 Example: Organize your bar area so that bartenders can whip up drinks without missing a beat. Shine: Sparkle and Cleanliness Maintain cleanliness to boost hygiene and presentation. A clean environment enhances the overall customer experience. ✨ Example: Regularly sanitizing and polishing counters, glassware, and tables. Standardize: Consistency is Key Establish standard procedures for tasks to avoid confusion and ensure smooth operations, even during peak hours. ⏰ Example: Create a step-by-step guide for closing the restaurant, ensuring nothing is missed. Sustain: Uphold the Excellence Consistently uphold the practices you've implemented to create a culture of continuous improvement. 🌟 Example: Regularly train your staff to follow these streamlined processes. Ready to revolutionize your bar/restaurant with 5S? 💡 We at Edges Hospitality Consulting are here to guide you through this transformational journey! 🏆 🔗 Click the link in our bio to take the first step towards excellence. Get a FREE consultation and discover how our expertise can tailor 5S to your unique business needs. 📈 Let's elevate your bar/restaurant experience together! #5SMethodology #RestaurantExcellence #BarOptimization #EdgesHospitalityConsulting #FreeConsultation

💲 What! no tip!? 😲 With service speed being rated as high priority for consumers today, it can be increasingly difficult to encourage a tip. Even when tips are collected, staff often find out at the end of their shift- which isn’t always motivating. What if you could increase tips in quick service settings and motivate staff in the moment with complete tip transparency? EMenu Now's innovative transparent tipping solution in partnership with grtfl® does exactly this. The Tip Playbook: 💰Every payment page has a bespoke tipping message stating staff will get 100% of the tip and will be notified instantly. 💳 10% default tip is set and you would be surprised as to how many people don't remove it after reading the above. 🔊 As soon as a tip is provided FOH staff get a notification, which prompts them to say thank you, BOH staff get the tip printed / visible on their kitchen display screen.   Learn more about how we're transforming the dining experience in our latest blog. 🍔🍟💡 Check the comments! #TransparentTips #CustomerFeedback #MotivatedStaff

Will Robots Replace Bartenders? Will Robots Replace Bartenders? Can Automation Save Money for Bartenders? Can Robots Outpace Bartenders in Efficiency? Will Automation Make Bartending Safer? How Can Human Interaction Enhance the Bartender Experience? Friendly bartenders make any night out even more enjoyable; conversely, dealing with unfriendly staff can greatly diminish satisfaction levels. An Italian university team is creating a robot bartender capable of not only mixing cocktails but also having conversations with customers. Their goal, they say, is not to replace humans but rather reduce bartender workload and improve communication skills. To read the rest of this article, please click on the link below: https://lnkd.in/eRtSXf8f

MaintainIQ is a comprehensive solution to your restaurant's maintenance needs. Our platform streamlines the management of preventive maintenance and ongoing repairs, reducing the time and effort traditionally associated with these tasks. Proactive preventive maintenance is a critical area often overlooked by inexperienced restaurant operators. Regular upkeep of equipment and facilities reduces the likelihood of sudden breakdowns and costly, unexpected repairs. With MaintainIQ, you have a structured, easy-to-follow preventive maintenance schedule, ensuring nothing slips through the cracks. Our software serves as a centralized hub for ongoing repairs, ensuring real-time status, reporting and tracking of repairs. With such capabilities, we ensure you are always on top of your restaurant's maintenance needs. This could save you as much as $5,000 per year in repair and maintenance costs. Moreover, by saving managers up to 10 hours a week, MaintainIQ allows them to focus more on delivering exceptional customer service and less on administrative tasks. Everything is recorded digitally, ensuring easy access and review at your fingertips. Experience the difference with MaintainIQ and elevate your restaurant's maintenance management to new heights. #MaintainIQ #RestaurantMaintenance #PreventiveMaintenance #FacilityManagement #CostSaving #RestaurantManagement #DigitalMaintenance #RestaurantTech #SmartMaintenance #EquipmentUpkeep #MaintenanceSolution #RepairManagement #EfficientManagement #HospitalityTech #TimeManagement #CustomerServiceFocus #MaintenanceSavings #RestaurantOperations

The restaurant industry at it's core is all about people. Coworkers, partners, guests, suppliers, and mentors. As the industry enters a new phase with robust technology deployment, we need to be extremely mindful of those people who will be utilizing that technology, integrating that technology and experiencing it on the guest side. That technology most be focused on hospitality. That can simply be reducing manual tasks by automating them (repetitive tasks are never very fun), or by making an employee, leader or guests experience materially better by giving them a better experience. The next era of restaurants is certainly going to be defined by technology but as I started this post with, it's all about people. We are going to see a rise in technology that supports and empowers your staff with training, onboarding, development, and tools to know if they are doing a poor job, good job and a. great job. Tools that we will enable them to offer exceptional service to your guests with personalization, clarity in communication and an ability to surprise and delight. All of the above we are just on the leading edge of. As I have walked around the National Restaurant Association show floor this weekend, I've seen a bunch of interesting technology (though less than in prior years), but it's seeing other people working hard to solve real problems in the industry and having interesting conversations with those same people about how they are solving that problem. Excited to see a bunch more of you today.

😑 This is how we feel about answering the same old questions about SOPs. Imagine having all the necessary information for your employees at their disposal, from their shift schedules to task lists. With our Frontline Experience Platform, every employee schedule, restaurant announcement, and task list is accessible within seconds. Claim your 3-month free trial - link in comments. 🤩 ⤵️ ⤵️ #RestaurantManagerMemes #RestaurantLife #RestaurantProblems #frontlineworkers