Mike O'Toole’s Post

My first 90 days at BuildPass …. better late than never! When I joined the team, I put in place some goals for what I wanted to achieve after being in the role for 30, 60, and 90 days. Quick shoutout to Melanie Bull for this great suggestion in my final week at EstimateOne. Today, I was lucky enough to walk through a short presentation with the team albeit 90 days later than I had hoped. I wanted to share some highlights from this presentation with my network, given we are currently in the process of growing the Customer Success function. Here's a glimpse into what I observed, what excites me, my top priorities, and feedback that I have shared with the team: 🔍 What I observed: In the world of startups, it is not uncommon to see staff being crushed under the weight of the many hats they are wearing. James Formica stood out to me as he is not only an exceptional software developer but I soon learned James is actively taking support tickets and delivering sales demos 🤯 - not out of necessity, just because he wanted to. I was unsure as to what the calibre of the team I was joining would be like, but seeing multiple team members doing things like this put these concerns to bed pretty quickly. 🚀 What excites me: I've coined it the "worker problem" although calling it a “problem” might be overstating it. BuildPass enables builders to manage their on-site workers. This is our largest cohort of Users but also the cohort we engage directly with the least. The problem is not that these Users dislike BuildPass, it is how can we delight this segment to the point that they become BuildPass advocates in turn turbocharging our inbound leads as they introduce more builders to BuildPass. 🎯 Top priorities: My primary focus now is reducing our customers' TTV (Time to Value). BuildPass is highly customizable, but the goal is to get customers reaping the benefits in hours, not weeks to months. 📣 Feedback for the business: BuildPass has seen tremendous growth in the past year, with over 200% YoY revenue growth. As we expand the team, we need to intentionally align to goals of each team with those of the business. Setting clear, long-term goals is vital to ensuring we can continue this level of growth well into the future. Also just a quick thank you for the entire BuildPass team especially Matt Perrott and Aaron Vanston. Thanks for not only taking a punt on me, but also being so receptive to my ideas and feedback. I am really excited to see what the future has in store for us all.

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If you're curious what's been going on at StarTree, Kishore Gopalakrishna has given a great overview of the past, present, and future below 👇

🌟 Debra, your generous feedback truly made our day! 🙏 🙏 Your words are a testament to our unwavering commitment to providing exceptional support to our valued users. 🙌 ⭐ Let's continue to support FunnelKit together! Your trust drives us to strive for excellence every day. 🚀 If haven't tried FunnelKit yet, get it now👇 https://lnkd.in/gyGfdbup #funnelkit #customerreview #fivestarreview #customersatisfaction

Let's rejoice in each and every modest but significant win. It's time for us to pause and celebrate our accomplishments! Just seizing a lovely time, let's rejoice in it all! Our team! #teambeetlit #celebration #business #accomplishments #achievementunlocked #businessboost #digitaladvertising #digitalmarketing #businesssolutions #webdevelopment #appdevelopment

Last Call Today For You And My Community! While the grand giveaway might be over, there's a silver lining. Andrea is graciously extending the "Attracting High Ticket Clients Giveaway" exclusively for my community. This isn't just a giveaway—it's an arsenal of knowledge, expertise, and strategies designed to help you attract, close, and retain high ticket clients. If you've been hesitating, consider this your sign: the window closes at the end of today! ⭐Click Here to Dive In Now: https://lnkd.in/e2HtHimT As you browse the treasures waiting for you, here's a sneak peek of the golden gifts that can elevate your business game: 🚀 Lisa Ealy: Unleashing the Power of AI in Your Business 🎤 Lori Robertson: Speak with Confidence - A 5-Step Quick Start Guide for Professional Women 📈 Christine Campbell Rapin: Build an Audience of Buyers With the Client Growth Bundle 💖 Karen Gruber: Soul-Fueled Success - Mastering Client Attraction with Ease 📱 Carlene Kelsey: User Manual - Social Media Strategy Guide 🖥️ Avital Spivak: 3 Tips to Help Reduce Tech Struggles—Today! 📅 Stephanie Treasure: Ready, Set, Booked Guide! ⏰ Yvonne McCoy: Productivity AHEAD - 5 Easy Steps That Will Get You Immediate Results! 💥 Kristen Robinson: Explode Your Audience Blueprint 🤖 Molly Mahoney: AI Social Selling Circle System Remember, the best time for new beginnings is now. So, leap in, choose the gifts that resonate with your goals, and start—or restart—your journey to high ticket client success. The skills and mindset that got you here, are not enough when you are ready to grow. Dive in now: https://lnkd.in/e2HtHimT #giveaway #highticket #productivity #profit #vipprofit

Welcome to my first of (hopefully) a weekly post series called: "Stolen Sunday" (working title - help me out here folks) In short, I realized that so many of my personal & business strategies are adaptations of long-time adages or things learned from amazingly talented folks in my network. This series will attempt to recognize them, share the lesson & pay it forward. First up, is one of the oldest I can think of, and one that led me to start Vert Digital with Michael & Matt. It is timely because of the developments that he is doing in South Downtown... it's David Cummings. If memory serves, it was the spring/summer of 2008 & I was bit by the startup bug & dreaming up business ideas with a number of folks... I told my then former Client Adam Blitzer a few of them over some poker games at his condo in midtown and he said "hey, you need to talk to my Duke buddy David who I am starting a business with rn" (just a little business called Pardot that would ultimately be acquired "twice" by Salesforce)... I was pumped. We met at Houstons in Buckhead for lunch, and after talking their ear off about at least 12 different ideas - David just looked at me square and said: "Listen, if you want to build something from scratch, just do something B2B where you are selling to large corporate buyers" Needless to say, as much as I would have loves to come up with Salesloft or one of the other amazing Atlanta Tech Village companies - we went services and have been growing Vert organically for the last 15 years (as a matter of fact, TODAY is the 15 year anniversary of filing our LLC papers)! I've never shared this with Adam or David - but I am truly indebted to you both for the guidance at such an early stage. I can only hope this brings a smile to each of your faces, and wish you nothing but continued success. Excited to see #SouthDowntown blow up with Jon Birdsong at the tip of the spear. Atlanta truly IS too busy to hate, does influence everything, and is still the best place to start, build, grow, scale or sell a B2B business of any sort. I hope you guys enjoyed this - now go make the most of your long MLK weekend! #GetAfterIt