ALWAYS START WITH CX (Customer Experience). I hear so many pitches/presentations and alarmingly, most people think SYSTEM first or OPERATIONS first. That's valid because you can't execute with those two, but that is prioritizing YOUR company's UX over CUSTOMER EXPERIENCE. And that is why so many apps/systems/services/companies do not succeed.
Mig Molina’s Post
More Relevant Posts
-
7+ Years of Successful Experience | Design Thinking Strategist | Growth-Driven Product Designer
Designing CX Moments that Matter As a UX/UI Designer, I believe that Customer Experience (CX) is all about creating moments that matter. Moments that make users feel seen, heard, and delighted. Let me share an example: My Recent Work: Revamping the Online Checkout Process Problem: A leading e-commerce platform was struggling with high cart abandonment rates (70%+). Users were frustrated with the lengthy and complicated checkout process. Solution: I led a design overhaul, focusing on simplicity, clarity, and user-centricity. - Streamlined the process from 5 steps to 3 - Introduced a progress bar to show users where they stood - Added a "quick-edit" feature for shipping and billing info - Implemented a "save for later" option for incomplete checkouts Results: - Cart abandonment rates dropped by 40% - Average checkout time reduced by 2 minutes - User satisfaction scores increased by 25% Takeaway: By empathizing with users and designing experiences that cater to their needs, we can create moments that matter. Moments that turn frustration into delight, and customers into loyal advocates. Comment down below that how you can craft CX moments that make a difference! #CustomerExperience #UXDesign #UIDesign #CheckoutOptimization
-
For digital products and services companies aiming to stay ahead of the competition, focusing on smart UX is crucial. Delivering value to customers is key for achieving commercial growth. We specialise in creating highly relevant products and services with seamless experiences that drive customer engagement. Reach out now for a free consultation to enhance your customer experience. #DigitalProducts #UXDesign #CustomerExperience #Design #Digital #Product #Services
-
-
Featuring Ipsos proprietary #UX #accessibility research, listen to our on demand webinar for a deep dive into the many benefits such as expanded market reach, reduced legal risk, enhanced brand loyalty, and customer satisfaction.
-
Featuring Ipsos proprietary #UX #accessibility research, listen to our on demand webinar for a deep dive into the many benefits such as expanded market reach, reduced legal risk, enhanced brand loyalty, and customer satisfaction.
Creating Inclusive Digital Experiences: Accessibility UX Tips & Insights
ipsos-posts.com
-
Featuring Ipsos proprietary #UX #accessibility research, listen to our on demand webinar for a deep dive into the many benefits such as expanded market reach, reduced legal risk, enhanced brand loyalty, and customer satisfaction.
Creating Inclusive Digital Experiences: Accessibility UX Tips & Insights
ipsos-posts.com
-
Featuring Ipsos proprietary #UX #accessibility research, listen to our on demand webinar for a deep dive into the many benefits such as expanded market reach, reduced legal risk, enhanced brand loyalty, and customer satisfaction.
Creating Inclusive Digital Experiences: Accessibility UX Tips & Insights
ipsos-posts.com
-
Why user experience is important? UX is important because it is an essential part of business strategy. Investing in a positive UX pays dividends in terms of customer satisfaction, loyalty, and overall success in the digital marketplace. #frontenddevelopment #webdevelopment #datrycs
-
-
Associate product manager | Product consulting | API Google Maps, WhatsApp, Razor Pay | Strategic Planning | Competitive Analysis | MVP (Minimum Viable Product) | Wire Framing | AWS- Associate solution architect
Importance of User experience in product design? Enhanced User Satisfaction: UX design ensures that products are user-friendly and intuitive, leading to increased customer satisfaction, loyalty, and positive experiences. Business Success and Advantage: Investing in a great user experience not only attracts users but also sets a product apart from competitors, improving retention rates, conversions, and ultimately contributing to business success. #productmanagement #uiuxdesign
-
Boost your brand's image! A well-designed UX is revolutionary, not just another design element—it increases engagement by 40% and customer satisfaction by 20%. Discover the impact that careful design can have on enduring engagement and loyalty! https://buff.ly/3Aakiyk #CustomerEngagement #UXMagic #BrandInteraction #UserExperienceWin #EnhancedEngagement #SatisfiedCustomers#BrandSuccessTips
-
-
Design Thinking, User Experience, Customer Experience - The Art of Design #Userexperience #Customerexperience #Designthinking #productdesign #Productmanager #Userresearch #UXdesign #UXstrategy https://lnkd.in/gUCNDfzx
