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Brands today can quickly find themselves at the mercy of viral social media trends. Take Chipotle’s recent PR nightmare: an influencer's dissatisfaction with Chipotle's portion sizes sparked a viral movement, so customers began recording their orders to pressure for bigger portions, leading to widespread negative reviews and public scrutiny. 𝗦𝗼𝗺𝗲 𝗞𝗲𝘆 𝗧𝗮𝗸𝗲𝗮𝘄𝗮𝘆𝘀 𝗳𝗼𝗿 𝗠𝗮𝗿𝗸𝗲𝘁𝗲𝗿𝘀: 𝙍𝙚𝙖𝙡-𝙏𝙞𝙢𝙚 𝙈𝙤𝙣𝙞𝙩𝙤𝙧𝙞𝙣𝙜: Use tools like Mention to detect and address issues early. 𝙋𝙧𝙤𝙖𝙘𝙩𝙞𝙫𝙚 𝘾𝙧𝙞𝙨𝙞𝙨 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩: Have a plan for quick, transparent communication. 𝙀𝙣𝙜𝙖𝙜𝙚 𝙬𝙞𝙩𝙝 𝙄𝙣𝙛𝙡𝙪𝙚𝙣𝙘𝙚𝙧𝙨: Build relationships and address concerns authentically. 𝙏𝙪𝙧𝙣 𝙉𝙚𝙜𝙖𝙩𝙞𝙫𝙚𝙨 𝙞𝙣𝙩𝙤 𝙋𝙤𝙨𝙞𝙩𝙞𝙫𝙚𝙨: Address issues head-on and show commitment to improvement Full article at mighty.is/3yPpE4N #SocialMedia #CrisisManagement #DigitalMarketing

The 'Phone Rule' Hack: Guiding Your Brand Through a Negative Social Media Trend

The 'Phone Rule' Hack: Guiding Your Brand Through a Negative Social Media Trend

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