Michael Flannery’s Post

One in five patients switched healthcare providers in the past year because they had a bad experience with staff or the office’s digital solutions, according to a recent Accenture report. Contact Center as a Service (CCaaS) can cost-effectively transform patient interactions and elevate the overall standard of care by providing rapid response times and a unified view of patient history, ensuring that patients receive fast yet high-quality, tailored care while decreasing employee workloads. 🩺Ready to take the first step? Learn more from our Matthew Marion here: https://bit.ly/4cJQfPo. #healthcare #contactcenter #customerservice #patients

Wright & Filippis, one of the largest family-owned providers of prosthetics, orthotics and accessibility solutions, needed to rehab its legacy network and voice system that created frequent outages at their 32 clinics. Read how an SD-WAN Concierge and UCaaS solution gave their network the resiliency to significantly reduce outages and optimize business communications 👉 https://bit.ly/3xGc5ED #SDWAN #UCaaS #networkit

As we approach the 4th of July holiday, I'm reminded of the importance of taking time off to be with your family and friends, and to rest. Research consistently shows that taking breaks not only recharges us but also enhances our productivity and overall well-being. Let’s make the most of the holiday break, so we can return refreshed! 🌞 https://bit.ly/3KDMq2d #WorkLifeBalance #RestAndRecharge #JulyFourth #Productivity

Proactive data management is essential, but not everyone prioritizes it….until it’s too late. In this fantastic article in Network World by Mr Backup, learn easy steps to get you on the right path towards safeguarding your digital assets. 💾 Read more here: https://bit.ly/3Vlii0f #DataSecurity #Backup #TechInsights #NetworkWorld

I’m a big fan of podcasts—they’re a great way to learn on the go. 🎧 Recently, I heard an intriguing episode that delves into why industry analysts are recommending Secure Access Service Edge (SASE). James Player shares why this solution is gaining traction in the business world and why it represents the ultimate convergence of network and security. It's a great listen and clearly lays out how SASE is reshaping the cybersecurity landscape. If you're interested in network security, this episode is definitely worth your time! Check it out here: https://bit.ly/4ch8iMl #NetworkSecurity #SASE #Cybersecurity #TechTrends

Bryant & Stratton College has 19 campuses in four states and an online division, but it was relying on an outdated MPLS network. Frequent outages and limited support of their cloud-based learning apps impacted their educational services for over 10,000 students. Read how they transformed their network with SD-WAN to support their growing student base and modern educational needs 👉 https://bit.ly/3VEOFbz #NetworkSolutions #HigherEdTech #CloudComputing #ITTransformation #CaseStudy

Do you operate in a multi-cloud environment, particularly a mix of public, private and hybrid clouds? Art Nichols delves into effective strategies designed to help you navigate the complexities of cloud management, while ensuring robust security and optimal performance along the way. Check out his four key steps here: https://bit.ly/3KIHFEm #CloudManagement #ITSecurity #ManagedServices #TechInnovation #CyberSecurity

As we celebrate Father’s Day this weekend, I’d like to toast the remarkable dads in our community who balance their professional lives with the joys and challenges of fatherhood. In the world of innovation, fathers play a crucial role in shaping the future. Their creativity and problem-solving skills not only drive success in our workplace but also set a powerful example for your children. Here's to celebrating our working dads today and every day! 👏 #FathersDay #WorkingDads #Leadership #Inspiration

Did you listen to music on your Walkman, save files on floppy discs and rent movies on VHS from Blockbuster? While I fondly remember those times, my technology has been massively upgraded. The same can be said for modern business communications. However, many companies are still using legacy voice services, which are products of the ‘80s and ‘90s. Here are five ways you can upgrade to Unified Communications as a Service (UCaaS) to future-proof your operations, reduce reliance on help desk support and enable your employees to collaborate from any location and device: https://bit.ly/4dXL13P. #UCaaS #communications #collaboration

Does your company struggle with the pressure to capitalize on the latest technology to keep up with competitors? There are challenges that come with embracing new technology, like aligning it with core business values. To maximize the benefits of technological innovation for your business, I’ve outlined tips to help ensure this alignment 👉 https://bit.ly/4bEw3OO. #innovation #values #technology #risk