Menzies Aviation’s Post

🌴Vacancy Alert 🌴 And this time we're recruiting a genuine unicorn 🦄 In an industry that is close-knit, it's often difficult to unearth 'new' talent, but in our search for our latest General Manager of Contracting, that's exactly what we're trying to do! We're after someone with: 📝 Buying skills... ➡ Commercial negotiation ➡ Guarentees etc 🤝 A reltionship builder... ➡ At scale with large multinationals ➡ One to one with small, family run independants 👪 A team player... ➡ Developing a large team of Contracting professionals in the UK and across Europe Our Contracting team have seen it all and are best in class in this field, therefore you'll learn and grow from the best in the business. If you'd like to gain insight on the behind-the-scenes workings of Jet2.com and Jet2holidays contracting team, then this article sheds light on their strategic approach and dedication to delivering top-notch experiences to our customers. 🔗 Link in Glen's article 👇 As someone reletively new to the travel industry, I find it so interesting to see how they navigate challenges but also innovate to meet our ever growing demands. #Jet2careers #iamjet2 #TravelIndustry #ContractingTeam #jobsintravel

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A standing slow clap for Michael Corcoran today and his brilliant brain and leadership behind the socials of Ryanair - Europe's Favourite Airline. We at Greatest Of All Digital have been tremendous fans of what he and his team accomplished over the years. Finding creative ways to take a logo online and bring it to life with hilarious personality, joy, flawless comedic timing, and ultimately bringing brand relevance, differentiation, organic audience and new customer growth (read real Revenue) for millions of consumers. He shared this thread on his departure (thank you Michael J. Miraflor for elevating this) and it gave me great pause. Instead of his teammates celebrating the epic work done, we see behind the scenes of a tremendously disappointing thread from the perspective of Ryanair's leadership or lack thereof. My message here to share more broadly and hopefully help people who may feel alone in this-- in my experience, EVERYONE who has shipped something new or done something differently in a company has likely experienced the things he shared in his thread. Also know, this happens at absolutely every level as well. It's not a job title thing, it's a human / power thing. The notion of crushing it at work and rising the ranks really doesn't exist in the way the media and education systems portrays it and I wish more people spoke about this publicly. What you are learning when you join an organization isn't your job, but it is how to understand power dynamics, leverage and systems that were built by people (eg flawed) and these things aren't linear, they're nuanced. I had a very difficult time when I transitioned from Entrepreneur to Corporate Exec and worked with a brilliant coach who helped me better understand this (after a lot of fails). Everything that made me successful at growing my start-up caused me tremendous problems within the corporate world. She shared with me- when you join an organization, you are opting in to learn their system. Learning and understanding their system is the job and you get to decide how and when you want to partake in that system. It helped me reframe my work and does to this day. The Big Questions here- how do you impact change in large organizations to enable your best players vs chase them out? Can organizations afford the brain drain when this is how our best and brightest talent feels everyday they go to work or is the constant struggle what makes the work great? Work isn't a joyful fairyland place where everyone has each other's back- far from it- but at its best, it should feel like a winning sports team, and in every case- what kind of a teammate or coach do you want to be? I don't know Michael personally, but one of my greatest joys in life is celebrating work that is just excellent which is an ambition we have for Greatest Of All Digital and this was just that. Bravo! #socialmedia #corporate https://lnkd.in/gakq6qQT

"Sorry ma'am, we can't help you." 🙄 (aka, my rule book, the system and my automatically programmed answers don't cater for your individual customer needs or requirements.) 😵 ✈️ I love Qantas. I've flown Qantas, ever since I've had a business and travelled almost monthly...so much that I earnt myself a silver flyer status with them. ❤️ But then... I couldn't fly Qantas as I lived overseas for 2 years where Qantas doesn't exist. I arrived back in Aussie this month, and have loads of travel planned for the next 3 months - all with Qantas. 🥲 My silver status expires today, and I need just 60 status points to retain it. I have flights booked throughout Dec that will equate to far and above the 60 status points - just a week too late to save my status benefits. I called the frequent flyer team to ask if it was possible to get a couple weeks extension on the expiry date, so I could maintain my status. 📞🤙 After speaking to 3 different people, I finally got onto the right contact, waited on hold, and was finally told..."sorry ma'am there's nothing I can do. The system, you see". 🙄 I totally understand that systems, rules and protocols have to exist around such things. I'm also fine with not receiving my extension. However - it sparked a thought. ☀️💡 🪨 EMPOWERMENT. What is the point of having a customer service team, if they aren't given the permission and ability to provide REAL SERVICE? Customer satisfaction and creating raving fans for our brands should always be top priority in decision making. ❌ Customer service is NOT just answering questions, and providing information. It is SO much more. It is about SERVING your customers. Providing solutions to their troubles. Making decisions that go the extra mile. Is every member on your team empowered and given the tools and permission to make the necessary decisions to make and keep your customers happy? 💭 🚀 Empowering our teams to truly care for our customers needs and wants, is the #1 ingredient to building a successful brand that people love. PS This is NOT a critical post, I still love Qantas, and I'm thankful that they reminded me to take another look at my own team's empowerment! 🫂 ❓ How do you empower your team to care for your clients? #customerservice #leadership #empowerment #management

60 Seconds With … Mirjam Scherer 🚀 Meet Mirjam Scherer, the Global Head of Specials Logistics at Air France KLM Martinair Cargo, has garnered more than 15 years of experience across sales, management and cargo logistics. Having joined KLM in 2002, prior to its merger with Air France, she has worked in a number of roles on both the passenger and cargo side of operations. ✈ How did you get into the air freight industry? It was kind of a coincidence because my background is in hotel management. However, I have always loved the KLM brand, so I applied for a job at KLM because of the international environment. While working for KLM, I used to ride horses as I was really a horse girl when I was young. Then, in 2007, I saw a job posting for a sales manager for live horses and thought, "Well, that combines my commercial competences with my personal interest in horses." I applied for the job and was hired, and since then, I have mostly been in air cargo, of which 7 years involved in the transportation of live animals. ✈ If you could have any superpower, what would it be? To let people truly listen to each other. Many people tend to speak without really hearing what others have to say. Better listening would lead to better understanding, and I think that would help a lot. ✈ If you could have dinner with any three people, living or dead, who would it be and why? I'm always intrigued by Obama, so I would like to have dinner with him. I don't really tend to look up to people; I just get inspired by them. Next would be Albert Plesman, the founder of KLM, because it was quite bold to start an airline back then. And then, I think, Nelson Mandela, no explanation needed. ✈  What's the best piece of advice you've ever received? Stay true to yourself. To learn more, read the article: https://lnkd.in/e9z-wa_E #Inspiration #Leadership #AirCargo #KLM #AirFrance #Logistics #CareerJourney #60SecondsWithACW #AirCargo

How can cruise industry thrive by retaining former crew members virtually? ⚓️🌍 Embark on a journey of unparalleled service and global expertise by considering former cruise ship crew members for your team! 🚢✨ Let's talk about international etiquette mastery! Crew members bring a unique skill set to your organization, especially in regards to international etiquette. Having seamlessly interacted with guests and colleagues from diverse backgrounds, they've honed the art of cross-cultural communication. This expertise is invaluable, particularly in roles requiring interactions with clients or colleagues from different cultures. Former crew members understand the nuances of international etiquette, fostering positive relationships. With a deep understanding of international etiquette, former crew members contribute to elevated customer satisfaction, enhancing the overall cruise experience. At Ship2Shore Employ, we specialize in connecting the cruise industry with top-tier talent. Our pool of former crew members are not just skilled; they also bring a wealth of international experience that sets them apart. Elevate your team with professionals who understand the intricacies of global interactions. If your business is in search of new talent, explore the advantages of hiring former crew members. Contact us now to discover how we can bring exceptional expertise and international flair to your organization. Let's set sail towards success together! ⚓️ #crewmembers #recruitment #jobs #recruiting #staffingsolutions #jobsearch #employment #cruiseindustry #formercrew #cruiseindustry #etiquette #manners #etiquettetips #customerservice #customerexperience #customersatisfaction 

Meet the British Airways & BA Euroflyer Recruitment Teams Jai Dillon & Alex Fraser will be online on Monday 19th Feb at 1030 & 1530 to talk about life at British Airways And BA Euroflyer and can answer any questions you have. Details on how to register can be found on the link below. #britishairways #pilotrecruitment #directentrypilot #directentrycaptain

Article-1 "🅑🅔🅨🅞🅝🅓 🅣🅗🅔 🅐🅘🅢🅛🅔" "Soaring to New Heights: A Guide for Aspiring Cabin Crew in the Aviation Industry" Becoming a cabin crew member is an exciting career choice for those who enjoy travel, working with people, and embracing challenges. With the right skills and mindset, it can be a fulfilling and rewarding career. If you are interested in joining the aviation industry, now is the perfect time to start exploring opportunities and preparing for a successful journey as a cabin crew member. ✈️ A Career in the Sky: Becoming a Cabin Crew Member ✈️Dreaming of a career that lets you travel the world, meet people from different cultures, and play a vital role in aviation? Becoming a cabin crew member might be the perfect fit for you! 🌍Here's what makes this career exciting: Dynamic Work Environment: No two days are the same! You'll travel to different destinations, experience unique challenges, and build a diverse skill set. Customer Service Excellence: As the face of the airline, you'll ensure passengers have a safe and enjoyable journey. It's all about making people feel comfortable and valued. Teamwork and Camaraderie: Cabin crew teams are tight-knit, supporting each other through every flight. It's like having a second family in the sky. 🤝 Career Growth Opportunities: Starting as a cabin crew member, you can work your way up to senior roles, supervisory positions, or even transition into training or airline management. The sky's the limit! 🚀Being a cabin crew member isn't without challenges—it involves irregular hours and time away from home. But if you thrive in a fast-paced environment, enjoy solving problems, and love interacting with people, this career can be incredibly rewarding. 💼If you're interested in learning more about what it takes to become a cabin crew member, or if you're already on your way, let's connect and share our experiences and If you wish to discuss this further, please DM me....We can fix a convenient time for discussion.” 💬#Aviation #CabinCrew #CareerInAviation #Travel #CustomerService #Teamwork #CareerGrowth

🎉 My #HSR "Health & Safety Representative" journey, years 2018 to 2024 at Airways New Zealand and Airways International Ltd (AIL), saw us through the pandemic and many more. 💘 A special thanks to our #Airways "Safety and Assurance" team for their leadership, advisements, mentorship and koha - Kim Nichols, Shelly Sydney, Becca Hughes, Greer Alsop, Jody Henry over the years. Thank you for looking after HSRs across the country, so we in turn, can look after our teams effectively. And to my colleagues who have trusted in me for my care over the many years, thank you. (I'm going to miss the yearly Christmas chocolates.) 🚶♂️ Stepping down this year, I've taken that notch up from being a HSR into #Coaching, where the same values apply. Here I am, playing a more active part in the workforce offering my skillsets, directly influenced by my role as a HSR to make the world a better place. 🌍 I recall in my 2023 Airways H&S Conference trip report, reflections I've written/referenced: ⬇ ⬇ ⬇ "Attitude is everything! The longer we live, the more we realize the impact of attitude on life. Attitude is more important than facts. It is more important than the past, than education, than money, than circumstances, than failures, than successes, than what other people think or say or do. It is more important than appearance, physical strength or skill. It will make or break a company… a church… a home. The remarkable thing is we have a choice every day regarding the attitude we embrace for that day. We cannot change the past; we can only affect the future. We cannot change the fact that people will act in a certain way. We cannot change the inevitable. The only thing we can do is decide what our attitude will be. Life is 10% what happens to us, and 90% how we react to it. Our attitude is the most vulnerable part of our existence – it is also the only part of our existence over which we have total control. Our attitude is everything!" ⬆ ⬆ ⬆ Thank you Airways. I will miss the community meetings! 🤗 #Healthandsafety #Mindfulness #healthandwellness