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MS, Bridging the Gap Between Mainstream Culture and Cannabis; one brand at a time.

How's the NYC cannabis market roll-out going? Take a look at the recent OCM assessment task force findings sent to the governor. The report highlights key areas for improvement within the agency's operations and the adult-use retailer licensing process. Key findings include limited administrative depth, decentralized licensing operations, complex requirements, sparse customer service, lack of data and KPIs, and the use of multiple disparate IT systems. These insights shed light on the challenges OCM faces in its decision-making processes and operational efficiency. #nycannabis #OCM #GovernorHochul #CannabisControlBoard In March 2024, Governor Hochul convened a mul�-agency task force to assess how to improve public engagement and restore trust in OCM. The task force included government leaders from mul�ple State agencies with extensive opera�ons experience and exper�se in organiza�onal redesign for agency success. Over several weeks, the task force conducted interviews with execu�ves at OCM, employees, and external stakeholders, reviewed regula�ons, public guidance, and Cannabis Control Board (CCB) mee�ngs, and designed high level process maps for adult-use retail license applica�ons. This report details current OCM opera�ons and procedures and primarily focuses on improvements of general agency opera�ons and a review of the adult-use retailer licensing process. Key Findings Specifically, the task force found OCM had: Limited depth in administra�on; Failed to centralize licensing opera�ons; Created complex and obscure licensing requirements; Provided sparse customer service; A lack of data and key performance indicators (KPI); And u�lized mul�ple disparate IT systems. These findings have been exemplified through OCM’s o�en confusing decisions regarding agency opera�ons

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