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Instructional designer who builds tech learning programs 📖 ATD Author 📖 Bonafide Bookworm

Instructional designers operate in all sorts of corporate environments. My work currently fits in the realm of B2B SaaS customer education. What’s that, you say? Let’s clear up these terms for those interested in jumping over to technical instructional design. B2B is business to business, as opposed to B2C, or business to consumer. A random individual off the street wouldn’t necessarily use our products. Our software is intended for other businesses who use our products to manage customer experiences and billing. SaaS is software-as-a-service. Now, my company sells a range of technical products, but SaaS is a part of our offerings. SaaS offerings are solutions that are cloud-hosted and typically accessed through web browsers. How does that impact instructional design? Instructional design comes in the form of education services the sales team includes in bids and proposals. We have to stay on top of versions of the products, and how the new releases are rolled out to clients. I’ll go into more detail about this process next week, but know that technical instructional design is an exciting space to be in. #InstructionalDesign #eLearningDevelopment #CustomerEducation #TechnicalTraining Image Description: A young officer worker sits at a desk and types on her laptop

  • A young officer worker sits at a desk and types on her laptop
McKenzie Day

Instructional designer who builds tech learning programs 📖 ATD Author 📖 Bonafide Bookworm

2mo
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Jess Lighthall

Training Specialist at Caterpillar Inc. | I design learning that makes complex topics manageable and easy to understand.

2mo

Love reading your posts as a fellow ID working in the tech space. I basically support customer service reps by building training to explain the products we support and how to troubleshoot customer issues with them. As you mention, it’s an exciting and constantly-changing space to be in. Very important to stay up on the latest changes to the product UIs and new feature releases.

Michael Hennessy

Instructional Designer and eLearning Developer | michaelhennessy.design

2mo

A great and direct explanation of essential terms! Thank you!

Ken Garcia

Instructional Designer | Learning Consultant | Retired Soldier | Masters of Science in Instructional Design

2mo

Looking forward to seeing the next post McKenzie!

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