Mayco A. Castro’s Post

#GenAI offers many promising use cases for helping enterprises navigate their #CX challenges in ways that were not possible with previous generations of AI. Especially through advancements in analytics and the generation of predictive insights, GenAI creates opportunities for businesses to better adapt to customer expectations, manage their contact centers, and enhance agents’ abilities. And in doing so, respond to the growing complexity in CX, with greater agility. ISG (Information Services Group) research found that 85% of enterprises believe that investment in GenAI is important or critical in the next 24 months. These capabilities have driven a sense of urgency in the market. Enterprises are increasingly looking to invest in GenAI capabilities to seize an early competitive advantage. Read more: https://foundever.link/d94 #AI #Omnichannel #Personalization #SelfService #CustomerExperience #BPO

Getting anxious and feeling left out because every business is starting to adopt AI? Hold on! Don't be in a hurry to implement AI into your business just because it's trendy. Read some advice we have about implementing AI! If you are currently facing customer experience challenges and considering implementing AI, Qiscus has a solution that will ease your concerns! For more info on Qiscus AI Assistant, read more on our blog: https://lnkd.in/ev9qEJ5P or contact us (bit.ly/contactqiscus) for a demo! #qiscus #EnablingConversations #AI #artificialintelligence #virtualassistant #cx #customerexperience #omnichannel #b2b

Experience AI that's truly yours with HumanX! Our Omni-Channel Conversational AI is tailored specifically to your business, ensuring personalized and relevant interactions across all communication channels. Enjoy exclusive data ownership, maintain privacy, and enhance efficiency by letting HumanX handle routine inquiries. Elevate your customer support, sales, and internal operations with an AI trained on your unique data. Go to klaunch.io/humanx to schedule a demo or engage with our HumanX bot to try it out and see how you can apply it to your business. #HumanX #AI #ConversationalAI #OmniChannel #BusinessSolutions #CustomerSupport #DataPrivacy #Efficiency #AIForBusiness #KLaunch

Discover the Future: AI and Intelligent Self-Services Ready for a game-changer? NovaCloud is proud to introduce AI-powered self-service solutions, revolutionizing the way businesses engage with customers! 🚀 Imagine a world where services are not just automated but intelligently tailored to your needs! NovaCloud's AI Magic: Say goodbye to mundane tasks! Our AI-driven self-service solutions redefine efficiency in customer interactions. From answering queries to personalized recommendations, NovaCloud's technology is transforming the customer experience. Omni-Channel Excellence: Seamless connections, infinite possibilities! NovaCloud's solutions integrate seamlessly across channels, ensuring a consistent and cohesive customer experience. https://bit.ly/3HTQFoE #NovaCloud #AI #IntelligentSelfService #Innovation #FutureTech #OmniChannel #CustomerExperience #TechnologyTransformation #ConnectWithNovaCloud

Today, I attended a fantastic session at GreenBook IIEX.AI with Aïcha Ly, MBA, in which she discussed the importance of asking the right questions in the age of AI. People often fear that AI will render our own work obsolete but human intelligence is what fuels tech solutions. AI provides valuable answers, but crafting a clear, intelligent question is authentically human and simply priceless. I continue to be excited about where AI will take the insights industry and looking forward to experiencing different applications of it! #iiex #insights #insightsindustry #marketresearch #ai #artificialintelligence #ecommerce #omnichannel #wearebehaviorally #behaviorallyinc

📣Exciting News Update📣 The booming Grocery Industry is making strides by integrating AI into their digital platforms for enhanced omnichannel engagement. Industry giants like eGrowcery, Hungryroot, Kroger, and Walmart are making waves with this technological upgrade. 🍎📲💻 Imagine your grocery experience enhanced by AI. Recommending your regular purchases, suggesting new items based on your preferences, alerting you of price drops, and so much more. All geared towards offering you a personalized, seamless, and efficient experience. 🚀 This is the power of AI. It transforms industries, redefines customer experience, and boosts performance. But why reserve this power only for the big players? Want to leverage AI for your business? Here at AIOStudio.ai, we believe businesses of all sizes deserve to experience the power of AI. That's why we have created a comprehensive all-in-one AI platform catering to your various needs. We invite entrepreneurs and businesses ready to unlock new levels of efficiency and customer engagement to explore our offerings. Subscribe to any of our packages and step into the future. Join the AI revolution with AIOStudio.ai 💼🌐 #AI #digitaltransformation #omnichannel #retailtechnology #ecommerce Click here for more details: 👉 www.aiostudio.ai/packages 👈

AI is now table stakes for businesses. And because of this, we are in the thick of evolving job functions and product innovation. Love what Kyle Kuntz from Genesys said in this episode addressing the developers and how to upskill them, and changing the employment opportunities within an organization. https://gsys.cx/3VWx7XA #genesys #ai #ccaas #omnichannel #technology

𝐖𝐡𝐚𝐭 𝐢𝐬 𝐤𝐞𝐞𝐩𝐢𝐧𝐠 𝐲𝐨𝐮 𝐟𝐫𝐨𝐦 𝐥𝐞𝐯𝐞𝐫𝐚𝐠𝐢𝐧𝐠 𝐨𝐧 𝐀𝐈 𝐂𝐡𝐚𝐭𝐛𝐨𝐭𝐬? It's no longer the "dawn of a new era", we're living it! SMEs should not ignore the importance in integrating AI into business CX approach. Accordia's ACE AI-powered chatbots - tool of trade to an edge in running the race of best CX service in these exciting times!  𝐇𝐄𝐑𝐄 𝐀𝐑𝐄 𝐒𝐎𝐌𝐄 𝐎𝐅 𝐓𝐇𝐄 𝐅𝐀𝐂𝐓𝐎𝐑𝐒 𝑅𝑒𝑠𝑝𝑜𝑛𝑠𝑒 𝑇𝑖𝑚𝑒 𝐻𝑢𝑚𝑎𝑛 𝑇𝑜𝑢𝑐ℎ 𝑆𝑐𝑎𝑙𝑎𝑏𝑖𝑙𝑖𝑡𝑦 𝐶𝑢𝑠𝑡𝑜𝑚𝑒𝑟 𝑆𝑎𝑡𝑖𝑠𝑓𝑎𝑐𝑡𝑖𝑜𝑛 𝐶𝑜𝑠𝑡 𝐸𝑓𝑓𝑒𝑐𝑡𝑖𝑣𝑒𝑛𝑒𝑠𝑠 𝐴𝑣𝑎𝑖𝑙𝑎𝑏𝑖𝑙𝑖𝑡𝑦 𝐴𝑐𝑐𝑢𝑟𝑎𝑐𝑦 𝐴𝐼 𝐶ℎ𝑎𝑡𝑏𝑜𝑡𝑠 𝑎𝑟𝑒 𝑒𝑓𝑓𝑒𝑐𝑡𝑖𝑣𝑒𝑙𝑦 𝑐𝑜𝑛𝑣𝑒𝑟𝑠𝑎𝑡𝑖𝑜𝑛𝑎𝑙! Take it from the guru's such as former Salesforce co-CEO, Bret Taylor or the guru's at Accordia Global. 📚 Dive deeper: https://lnkd.in/g2HRWKxM 🌐 Connect with us: https://lnkd.in/gnRJ_iXy 📧 Email: enquiry@accordiasolution.com #AccordiaGlobal #chatbots #aichatbots #omnichannel #customerexperience #smesupport #generativeai #techevolution

How is modern technology shaping the future of retail? The future of #retail is being transformed by the dynamic forces of artificial intelligence (AI) and automation. These technologies continue to evolve, leaving us uncertain about the aspects that will remain untouched by automation. With modern #AI tools, retailers now have the capability to understand and address customer needs in a way that goes beyond traditional shopping experiences. To create lasting impressions, retailers are investing in creating engaging and interactive channels, both online and offline. Adopting a data-driven approach is key for retailers to optimize their merchandising strategies. As customers increasingly engage with #eCommerce websites and social media, AI can identify trends in online shopping behavior. This valuable data allows retailers to enhance the customer experience by offering better product choices and personalized advertisements. Embracing technology is essential for meeting the rising demands of customers. Falling behind is a risk for businesses that do not leverage technology to keep pace with evolving customer expectations. #ShoppingandtheRetailIndustry #OnlineShopping #Omnichannel

Introducing ConnectLingua CoPilot AI, an AI-powered agent augmentation suite that acts as a digital counterpart to your workforce. With support for over 65 of the world's most spoken languages and an array of advanced features, ConnectLingua CoPilot AI can be your partner in the journey to globalize your CX strategy. Empower your workforce with: -Real-time Sentiment Analysis for both Customers and Agents -Automated After Call Work (ACW) -Gen-AI Conversation Summarization -Guided Workflows -Transcription Synergize your workforce's capabilities with the potential of AI through ConnectLingua CoPilot. ConnectLingua CoPilot AI is available on the NICE CXone platform. Schedule a demo: interactcx.com/contact-us #InteractCX #NICE #CXone #Multilingual #LiveVoiceTranslation #AI #AgentAugmentation #CustomerExperience #CX #LanguageSupport #Omnichannel #DigitalTransformation #VirtualAssistant #WorkforceEmpowerment #CustomerService