Maxwell’s Post

Your relationships with customers don’t end on closing day. Staying connected and keeping them engaged as their lives unfold is the cornerstone of developing lifelong relationships the lead to repeat business, increased referrals, and a reputation as a trusted financial partner.  In today's webinar, we’ll show you how the addition of Life Event data to our Customer Intelligence solution will help you identify opportunities to keep customers engaged and make the shift from chasing transactions to building relationships. Time is running out, so save your spot now!

Webinar TODAY: Taking the member experience digital doesn’t mean removing your personal touch. Hear from Listerhill Credit Union at 2 PM ET about how they humanized their digital member experience by providing ChannelLess™ interactions—meeting the customers where they are. #creditunions #webinar

A Positive Culture = Happy Customers! ⬇ Read how a Culture Transformation project helped increase Net Promoter Score (NPS) by 146% for one of the UK’s leading mortgage advice brands Mortgage Advice Bureau help over 100,000 customers a year and wanted to widen their offering to bring the MAB-magic to even more key moments in life. To help them achieve this we partnered with Mortgage Advice Bureau to ensure their culture supported their strategic ambitions. Together we did the following: 👉 Ran a "Stress Test" to refine their Mission, Vision and Values. 👉 Designed a Launch Campaign for their future culture.  👉 Truly embedded the culture into the MAB DNA.  Among the many positive results was an increase in the NPS from 13 to 32, helping contribute to a Gross Profit increase of 28% 📈 Read the full case study https://lnkd.in/e2xaEbRK Now, isn’t that MAB-nificent!? #Culture #HumanResources #MortgageAdviceBureau 

Happy Friday! Let's wrap up the week with some wins. 🌟 💼 #FridayFeeling #TopShelfService #ExcellenceInService #ClientSatisfaction #PremiumService #ServiceExcellence #MortgageExperts #ClientFirst #TopShelfDifference #MortgagePros #TopShelfService #MortgageSolutions

Happy Friday! Let's wrap up the week with some wins. 🌟 💼 #FridayFeeling #TopShelfService #ExcellenceInService #ClientSatisfaction #PremiumService #ServiceExcellence #MortgageExperts #ClientFirst #TopShelfDifference #MortgagePros #TopShelfService #MortgageSolutions

Excited to share my first week at La Trobe Financial! Within just a week, I've been so impressed by the caring, focused, and energetic individuals who make up the La Trobe Financial family. Their infectious positivity, connectedness, and passion for what they do create an inspiring workplace culture that's truly remarkable. At La Trobe Financial, it's not just about the products; it's about the solution-based customer approach that underpins everything we do. Every interaction is guided by a genuine desire to provide the best outcomes for our business partners and customers. Speaking of products, La Trobe Financial offers unique advantages on both the residential and commercial sides. With innovative solutions tailored to meet diverse needs, we're able to provide unparalleled support and flexibility to our customers. Whether it's residential mortgages or commercial lending, our range of products reflects our commitment to excellence and client satisfaction. I'm fortunate to be part of a team that prioritises both people and solutions, and I can't wait to see what the future holds as we continue to make a positive impact in the financial services landscape. If you feel this refreshing approach can help support your business please don't hesitate in reaching out to me or one of your existing La Trobe Financial BDM’s. Daniel Coniglio Michelle Bannister Cory Bannister Chris Andrews Bryce Hill Dan Kusnyer Daryl Corletto Dean Allsop Engin Cosgun Mark Lai Penny Wei Sally Carmichael Stephen Hoare Geoff Murphy Andrea White Andrew Cliffe #LaTrobeFinancial #FirstWeekReflections #CustomerFirst #InnovativeSolutions

We had an 🔥 amazing 🔥 event yesterday with Kevin Peranio from Paramount Residential Mortgage Group Inc. (PRMG Inc.), Delfino Aguilar from Kind Lending | NMLS #3925, and David Lykken from TMS. I have to share the highlights with you! HIGHLIGHTS - Top 10 Strategies Driving Revenue and Reducing Operational Costs in 2024 74% of the hundreds of lenders that attended feel confident about gaining market share in 2024. We showed Fannie’s forecast that by the end of 2024 rates would reach 5.8%, so lenders were a lot more optimistic than at the end of last year. 35% do not feel confident, and are trying to keep the lights on. The market is still very tough for many out there. 📊 54% of the attending lenders rated the ROI of their tech as a 5 out of 10 😐, meaning there is a LOT to improve on. This could mean they don’t know the ROI (an issue), or they do know the ROI and they just feel ho-hum about it (another issue). Feel free to contact me to discuss a framework for how to calculate ROI, or just to bounce ideas off of. 35% of attending lenders (hundreds) felt their team couldn’t calculate income consistently and accurately. This is a big percentage, and a major problem to address! Education, training… There are so many resources to help upskill your team in this area. 🏋♂️ 76% of lenders are trying to increase the speed of document collection and underwriting. TRUV can definitely help here! 1-2 seconds to login to the borrower’s payroll provider, and you download all the W2s, pay stubs, and bank statements you need directly to your POS/LOS. They only need to login once, and you can verify income and employment as many times as you want, and only get charged once. All at 60-80% savings over The Work Number. 👉 Truv 59% of lenders are most focused on improving the following two metrics (even split): cost per unit originated, and pull-through rate. One definitely affects the other more, so get those pull-through rates up! 🤝 58% of lenders reported that 1-5% of their applications contained some level of fraud, and the trend was rising given the current market conditions. The most common types shared were income and occupancy fraud. Both can be minimized with process and training, so these are supposedly “good problems to have”. 🔐 37% of lenders said they are not staffed for where 2024 is going. The real sunshine on this webinar was when Del shared that Kind has hired back 90% of the staff they had to let go, which is truly remarkable. 🌞 71% of lenders are most focused on making the loan origination process easier for borrowers in terms of improving the customer experience. Getting a mortgage is hard, but it can always be less hard. 🙂 https://lnkd.in/gXG9GjkQ #mortgage #innovation #truv

"You have to talk to people..." The simple advice doesn't always include the easiest action. We had a great conversation recently with Andria Thomas of FinLocker on #TheWalkPodcast and in this clip she was recollecting her Senate experiences in DC. Too often those running for elected positions either can't or don't do the simple things: 📌 Listen 📌 Repeat back what you heard 📌 Put yourself in "town hall" environments What can we take from this in our day to day? All of these things are also true when building any business that includes relationships and trust. ⚡ Model Match will continue to be a leader in #data and #marketintelligence to provide efficiencies in identifying and engaging with current and potential business and referral partners. ⚡ But we will also never stop counseling around the importance of the actions that lead to trust and SUSTAINABLE business....and data alone won't cut it. As Andria said..."you have to talk to people....you have to listen and find a way to build the bridge." Invest in data and market intelligence. And invest in the action of communication that might take a little time and patience. That's where the gold lives. Brian Vieaux, CMB 👍 👍Thomas Seelbinder Drew Waterhouse Mike Paquette The Mortgage Collaborative Don Goettling Gino Fronti #momentumbuilder Craig Davis Phil Treadwell

At #X1Analytics, we’re grateful for the lenders and realtors in our industry. You, as well as the consumers, are the driving force to achieve a more streamline and cost-efficient process, as we work together toward the collective goal of improving the home lending and purchase experience. Check out how X1 works to modernize closings at https://x1analytics.com #TitleIndustry

Five opportunities for lenders to harness Consumer Duty regulation to deliver better consumer experiences Sarah Guha, director of product at Hometrack, discusses ways in which lenders can utilise Consumer Duty regulations to benefit customers.