Matric Group’s Post

In our most recent customer case study, Educate 360 's Chief Strategy & Commercial Officer, Amy Farber, shares how "Thought Industries has been revolutionary for our organization. It has significantly enhanced our students’ experience, contributed to operational automations, and directly impacted revenue for our organization.” Click here to learn more about Educate 360’s transformation with Thought Industries: https://hubs.ly/Q02fHKd40

Sandler Rule: For Everything You Do, Get Something of Equal or Greater Value in Return👍 In a recent session, we discussed leading with a clear future during customer meetings and how working together establishes clear next steps. 🤝 Check out this video 📽 to see how the Sandler Rule, for everything you do, get something of equal or greater value in return, can help you define a clear future.

Exciting trends in the digitalization of OEM services are shaping the future of customer value proposition. Check out the latest white paper from Munich Re and HSB for key insights and opportunities in this evolving landscape. Download it here: https://ow.ly/kREQ30sBMjk

Learn the 5 steps to becoming more customer-centric: https://lnkd.in/gvgAN4Fx Business is changing, but staying close to your customer is always a good idea. Follow these 5 ideas for making your business more customer-centric today.

Missed our recent webinar on "Channel Shift: Moving Customers from Phone to Messaging Channels"? Don't worry! You can now catch the on-demand version and gain valuable insights at your convenience. In this insightful session, Evan Howieson, Director of Account Management at Pypestream, shared his expertise on how businesses can effectively transition their customer interactions from traditional phone channels to more efficient and customer-centric messaging channels. Whether you're a seasoned professional or just starting your journey in the customer service world, there's something for everyone to learn. Watch Now: https://hubs.ly/Q0247lY90

What—*exactly*—do you need to do to win an upsell conversation with your customer? Watch this short clip with Catherine Alexander, VP of Training Services at Corporate Visions, for a quick, science-backed overview. Emblaze members get access to the full Training Tuesday replay in the Idea Lab: https://okt.to/hi9smY #salestraining #customerexpansion #emblazegrowth

Sales/marketing leaders: Some aha moments with an upsell motion... who knew? Are your sales reps tuned in? Catherine is, have a listen. Emblaze isn't for everyone... and yet the sales/marketing leaders of the future will feel the transformation with the enlightenment they experience. Engage the team at Emblaze to learn about your journey. #leadership #sales #revenuegrowth #blindspots

Eliminate waste. Boost profitability. 📈💰 The eight wastes of modern manufacturing can hamper your productivity and, crucially, your bottom line ❌ By eliminating these wastes from your production, you can transform the way you manufacture, helping to make better parts, improve customer satisfaction and ultimately drive business growth 🚀 Take a look at our latest blog to find out more 👉 https://ow.ly/xAHx50RGWVu

In EOS, the weekly L-10 meeting is positive and upbeat. It begins with a quick review of the Scorecard, the Rocks, and weekly tasks/priorities. Then there are headlines (customer concerns, announcements, shoutouts, wins to celebrate, etc.) followed by a discussion of issues or key topics. Read more how implementing EOS can be transformative for your business: 👉 https://lttr.ai/AEIru

Here's our final post on our theme this week: Customer Discovery. What we love about this resource is that it is very thorough AND it ends with a great question: When does Customer Discovery End? We'll let you take a guess at the answer ;-) https://lnkd.in/g4KPcmda