Mary Grove’s Post

🎉 NEW INVESTMENT NEWS 🎉 I'm proud to share our Bread and Butter Ventures investment in Ducky, an innovative startup poised to transform the customer support sector with generative AI. As they step out of stealth mode, our enthusiasm for this partnership is sky-high for many reasons, most of all because of our excitement to work with co-founders Hongbo Tian and James O'Brien. From the get go, James and Hong impressed us with their synergy and expertise in AI, machine learning, and SaaS. Their user-first product design, fueled by a deep understanding of support agents' challenges, has led to a solution that integrates effortlessly with tools like Slack, Notion, and JIRA. And Ducky's AI doesn't just automate; it empowers support agents, enhancing productivity and customer experiences. We believe that this human-centered approach, combined with cutting-edge AI, positions Ducky to be an indispensable tool for support teams globally. We're proud to join forces with lead investor Penny Jar Capital, NOMO Ventures, and others fantastic leaders who believe in Ducky's vision. As they grow, we're committed to supporting their mission to empower customer support teams. Here's to the journey ahead with Ducky—a journey towards more productive, less frustrated support agents and exceptional customer service experiences. Lets' go!! 🦆 https://lnkd.in/gyfaR6w4 #CustomerSupport #VentureCapital #Startups #SaaS #Entrepreneurship

Our Investment in Ducky: Empowering Customer Support Teams with Generative AI

Our Investment in Ducky: Empowering Customer Support Teams with Generative AI

medium.com

It’s fantastic partnering with you and the Bread and Butter Ventures team!

James O'Brien

🦆 Helping customer support teams maximize their potential with AI @ Ducky 🦆

2mo

Thank you Mary! We're grateful to swim alongside Bread and Butter Ventures in the duckpond 🦆

👍🏼Congratulations on the investment! Mary Grove Exciting to see how their innovative AI will transform customer support. Looking forward to seeing how this partnership empowers support teams globally!🙌🏼

See more comments

To view or add a comment, sign in

Explore topics