Providing Fractional C-Level Services to the Dental Industry | Fractional Integrator/COO, CMO, Emotional Intelligence Expert Trainer and Keynote Speaker
“It’s my pleasure…” some of the best customer/patient service words that can be spoken. 🥇 Last week , I was reading some comments on a post from Tiffany Wuebben , the incredible Hygienepreneur, as she spoke about her experience working as a concierge at The Ritz Carlton prior to her esteemed career in dentistry as a hygienist for close to 30 years. She discussed using this phrase with patients. After that… —————— I got to thinking of what a game changer that phrase is and fast forward to this weekend that I spent enjoying celebrating my sisters 40th birthday at the Royalton in Antigua. __________ 🌊Here I am pictured with Alex and Taniqua, our butlers! Imagine my surprise and delight to all of our requests that we’ve made on WhatsApp they would consistently respond with “our pleasure.” ☀️Delivering an incredible patient or customer experience is not just a duty; it's an art. In the realm of service, the phrase "it's my pleasure" encapsulates the essence of going above and beyond. It signifies a genuine commitment to making someone's day better, and that's where the magic happens. ☀️When we prioritize delivering exceptional experiences, we create lasting impressions. These moments of delight are the foundation of strong relationships and loyalty. It's more than just meeting expectations; it's about exceeding them with sincerity and enthusiasm. ☀️Think about the last time you heard "it's my pleasure" from someone genuinely invested in your well-being. It leaves you with a warm feeling, a sense that your needs and comfort are valued. In healthcare or any industry, this is the gold standard for customer and patient care. 🌊So, let's make "it's my pleasure" more than just words. Let's make it a promise to consistently elevate the experiences of those we serve. Because in the end, the impact of genuine care goes far beyond a transaction; it leaves a lasting mark on hearts and minds.
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This looks heavenly!
Marni Blythe first class service and you deserve it!
Such an inspiring post and so true!
Unlocking Boundless Practice Potential Through The Power of Hygiene! Author, Speaker, KOL, Dental Consultant. We help Dentist’s to elevate their hygiene departments operations, performance and profitability.
5moWow! You could have not said “it” any better my friend. Creating that lasting experience that continues to play in our patients’ minds is the ultimate reward. When we approach life with a servants heart the real win comes back to us. “We are ladies and gentlemen, serving ladies and gentlemen.”~ The Ritz Carlton Motto.