Protecting you by removing your fear about divorce and helping you maximize your money and time with your kids
One of the biggest mistakes I used to make during consultations: Talking too much. I would provide lengthy explanations of legal concepts to potential clients. I would lay out exactly how we would approach their case in detail. I would answer every question as if the potential clients want to know the actual answer. Such a mistake. Why? Because potential clients simply don't understand what we're talking about. In fact, we tend to confuse them the more we speak, so stop speaking. Instead, (1) give them the shortest answer possible that adresses their question, and (2) reassure them you will solve their problem. A great line for this is the simple: "That's a good question. We'll take care of that for you."
One possible exception to the "less is more" maxim: I find that in defending clients being sued for the first time, explaining the civil litigation process as well as the legal concepts is very much appreciated.
agreed. It's also hard to know any concrete answers until you have more details.
Great advice – keeping it simple and reassuring clients is key to building trust and clarity in consultations.
Good advice. We should ask the right questions to the clients to facilitate the consultation process.
As they say, "K.I.S.S." it (although "Keep It Sufficiently Simple" is my version as never liked the other "S" word usually used).
Same for us. Listen more. Less can be more
Appellate Attorney / Mom of 4 / Adjunct Professor of Law / Aspiring Sailor / Planning my next sailing vacation
2wDoes it complicate things when your client is an attorney?