Marco Brown’s Post

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Protecting you by removing your fear about divorce and helping you maximize your money and time with your kids

One of the biggest mistakes I used to make during consultations: Talking too much. I would provide lengthy explanations of legal concepts to potential clients. I would lay out exactly how we would approach their case in detail. I would answer every question as if the potential clients want to know the actual answer. Such a mistake. Why? Because potential clients simply don't understand what we're talking about. In fact, we tend to confuse them the more we speak, so stop speaking. Instead, (1) give them the shortest answer possible that adresses their question, and (2) reassure them you will solve their problem. A great line for this is the simple: "That's a good question. We'll take care of that for you."

Cherise Bacalski

Appellate Attorney / Mom of 4 / Adjunct Professor of Law / Aspiring Sailor / Planning my next sailing vacation

2w

Does it complicate things when your client is an attorney?

One possible exception to the "less is more" maxim: I find that in defending clients being sued for the first time, explaining the civil litigation process as well as the legal concepts is very much appreciated.

Laurie Schmidt

Experienced trial attorney partnering with clients to find solutions to complex divorce, family, and criminal defense matters

1w

agreed. It's also hard to know any concrete answers until you have more details.

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Ryan Brown - I AM HIRING

Criminal Defense Attorney Servicing West Georgia

2w

Great advice – keeping it simple and reassuring clients is key to building trust and clarity in consultations.

Atiqah Abdul Razak

Managing Partner, Advocates & Solicitors , Syarie Counsel at Tetuan Atiqah Syafiqah & Associate Members of Malaysian Bar since 2013

2w

Good advice. We should ask the right questions to the clients to facilitate the consultation process.

As they say, "K.I.S.S." it (although "Keep It Sufficiently Simple" is my version as never liked the other "S" word usually used).

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Casey Meraz

Law Firm Marketing & SEO Expert | Helping Law Firms Sign High-Value Cases | Founder @ Juris Digital

2w

Same for us. Listen more. Less can be more

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