Lazaro Jacobo’s Post

The Phone Number Reputation strategy that prioritizes your protection. Discover how to proactively protect your phone numbers from improper call blocking and labeling events that threaten your customer reach. Read more. #Five9 #Blog

The new #Five9 GenAI Studio has unique capabilities to address customer service leaders' challenges today and beyond. Learn more. #GenAI #GenerativeAI #AI #CX

Cyberati Digital partners with #Five9 to enhance customer service operations in the Indian Ocean region. 🤝 By leveraging the advanced AI and scalability of the Five9 Intelligent CX Platform, Cyberati Digital's clients will benefit from the Five9 Intelligent Cloud Contact Center, helping organizations drive meaningful business outcomes and reimagine customer engagement. #PartnerPowered #AI #CustomerExperience

Exact Sciences reduced scheduling time by 60% and achieved a 45% containment rate. How did they do it? Challenges: ▪️ On-premises legacy system ▪️ Inflexible IVR ▪️ Inability to scale ▪️ Overwhelming call volumes Solutions: ▪️ Five9 Intelligent Cloud Contact Center ▪️ Five9 IVR ▪️ Five9 IVA ▪️ Five9 Chat ▪️ Five9 Email 🧬 Read full case study: #CustomerSuccess #CX #AI #IVR #YouSaidIt #Five9

#Five9 Agent Assist empowers your agents to be more productive with AI. Discover how TruConnect's after-call work times dropped from 15 seconds to just 8 seconds, thanks to our AI-driven improvements in the call summary feature. https://bit.ly/3VrvOzE #AI #CX #CustomerExperience #AgentAssist #CustomerSuccess #PeerSpot

We're proud to announce the #Five9 members of the Alliance of Channel Women. Thank you for helping advance women and their allies' representation and leadership in the channel. #WomenInTech Learn more about our partnership with #ACW:

Great Place To Work® and Fortune magazine have honored Five9 as one of this year's Best Workplaces in the Bay Area. 🌟 This is Five9's second time being named to this prestigious list, coming in at No. 17. Earning a spot means that Five9 has surpassed rigorous benchmarks, establishing itself as one of the best workplaces among companies headquartered in the San Francisco Bay region. Learn more: #Five9 #BestPlacesToWork #CustomerExperience

#Five9 released new insights and best practices designed to help healthcare organizations leverage AI to exceed patient and member expectations, build greater loyalty, and measurably improve results. The analysis titled "AI in Healthcare: How AI Drives Value For Five9 Healthcare Customers" analyzes the strategies of 120 Five9 IVA healthcare customers leveraging our Intelligent Virtual Agent. The findings show how Intelligent Virtual Agents improve communication, relieve overworked workforces, and streamline operations. ⚕️Read on: #HealthcareCX #AI #CustomerExperience

🌟 Save the Date! 🌟 Join us at the #Five9 CX Summit 2024 in Barcelona from November 12-14. Discover the next era of CX intelligence where AI is a powerful enabler of personalized, effortless, and connected experiences. Sign up for updates for more details and see what's next! #Five9CXSummit #TheNewCX #CX #CustomerExperience