Elizabeth (Liz) Seelye✨’s Post

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Brand Wayfinder | Entrepreneur | Speaker | I help top CMOs and founders create, recreate and activate brands with StarryEyed strategies that move businesses forward fast. 🌟🔭

Fellow Sephora fans! Who else listened to Zena Arnold, CMO of Sephora US, while restocking skincare supplies lately? Treat yourself to both (key points below). 🌟 Brand and performance are interconnected. Brand is who you are, what you stand for, and why you exist. Performance is how you drive sales, conversions, and the biz. The best marketing is when they work together (plus, you won't know how to drive performance until you confirm your consumer and brand). 🌟 Omnichannel is big and getting bigger. Blurring channel lines is only the beginning. Today you can "click and collect" (buy online and pickup). Tomorrow, I can't wait for more virtual try-ons, recos, in-store VR, and more. 🌟 Understanding your consumer is everything. Get to know them in traditional ways (insights reports, brand studies). And less traditional ways (social, reviews, favorite influencers). Get out into the wild, observe and learn. Keep the customer voice at the core of all you do. 🌟 Current customers are gold. Your current customers are your best brand ambassadors. While some brands are making fancy ads to woo new guests, Sephora nurtures the current. Zena says, "Your current customers telling friends about the great experience of your product or brand is stronger than any ad you can make." 🌟 Remember what it's all for... A healthy level of stress is helpful to light a fire, especially if you haven't figured it all out YET (you will). Our loves ones (especially little ones) are the best experience and can inspire exciting, new growth. https://lnkd.in/g_4AS_JW

‎Building Better CMOs and Marketing Leaders: Zena Arnold, CMO of Sephora US: Balancing Brand and Performance on Apple Podcasts

‎Building Better CMOs and Marketing Leaders: Zena Arnold, CMO of Sephora US: Balancing Brand and Performance on Apple Podcasts

podcasts.apple.com

I didn’t listen but now I will!

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