Kshitija Awhad’s Post

American companies are beginning to cut ties with their outsourced customer service call centers, here's why: Agents often have very thick accents and poor English grammar, resulting in negative customer experiences. Many customers complain that the agents are not showing enough empathy on the calls (at least to Western standards) Agents are escalating issues too frequently to their superiors and do not have the overall desired level of independent problem solving abilities. Here’s why Serbian customer service agents from Virtual Workforce Agency (WVA) are a superior choice: Highly Educated Workforce: Serbia’s education system produces highly skilled professionals ready to deliver exceptional service. Excellent English Proficiency: Our agents speak English fluently with a neutral accent, ensuring clear and effective communication. Cultural Compatibility: Shared business values and practices make Serbian agents adaptable and aligned with American customer expectations. Lower Turnover Rates: Enjoy consistent service quality with our dedicated workforce. Competitive Costs: Achieve significant savings without compromising on service excellence. Ready to elevate your customer service? Contact us at info@virtual-workforce.agency to learn more about how our Serbian talent can benefit your business. #CustomerService #Outsourcing #SerbianTalent #VirtualWorkforce #GlobalBusiness #HighQualityService

Filipinos possess a unique blend of skills, traits, and cultural values that make them stand out as exceptional remote customer service representatives. As businesses continue to embrace remote work arrangements, harnessing the talent and expertise of Filipino customer service representatives can undoubtedly elevate customer satisfaction and drive business success. #FilipinoCustomerCare #RemoteCustomerService #ServiceExcellence #GlobalSupport #offshore #outsourcing #Outsourcea

Are you thinking about optimizing your contact center operations? Move them to Poland! Are you wondering how your company can improve the level of customer service and optimize the costs of providing customer care? Poland is the perfect place to help you meet those goals. Here's why: ✔️ Multilingualism Poland boasts easy access to teams fluent in multiple languages, making it a perfect place for a company with a diverse, global customer base. ✔️ 24/7 availability With Polish's geographic location, you can create a contact center that works seamlessly across time zones, providing customer support around the clock. ✔️ Cost-effectiveness Poland offers competitive operating costs while maintaining a high quality of service, thus providing the perfect balance for your contact center operations. ✔️ Technological advancement Take advantage of the latest technologies and innovations in the contact center industry. Poland is famous for its technology-savvy companies and employees, ensuring that your customers will get customer care that is in line with the latest trends. ✔️ Work culture Polish agents are valued for their strong work ethic, professionalism, and understanding of foreign markets, translating into increased customer satisfaction. ✔️Data security and compliance Poland, being part of international structures such as the EU or NATO, adheres to strict data protection laws, which ensures security and compliance with international standards. ✔️ Friendly business environment Poland is business-oriented. The government is offering helpful legislative solutions, especially to companies choosing to move their business operations to Poland, and is committed to supporting international business partnerships. Having all that in mind, relocating your contact center operations to Poland does sound tempting. Poland perfectly combines talented and professional staff with modern technological solutions and cost optimization. It's just the perfect blend. Should you need any more information, please visit our website at: https://lnkd.in/eY2Fi7gt --- Arteria - Contact Center is part of the Arteria S.A. Capital Group   #outsourcing #contactcenter #cc #business #businessadvice

When I lived in the western US, some people were making fun of my Canadian accent. They also made fun of American accents in the east. The point is, it doesn't matter who you hire to answer customer support calls. Someone will always have something to say about their accents. 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭 𝐓𝐇𝐈𝐒 𝐢𝐧𝐭𝐨 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐭𝐞𝐚𝐦'𝐬 𝐝𝐚𝐲 𝐭𝐨 𝐝𝐚𝐲 𝐩𝐫𝐨𝐜𝐞𝐬𝐬. When someone calls in and says 'you have an accent, where are you?' 'I'm in the Philippines....' DO NOT allow your customer service team to simply pause after this statement. 𝐓𝐡𝐞 𝐫𝐢𝐠𝐡𝐭 𝐭𝐡𝐢𝐧𝐠 𝐭𝐨 𝐬𝐚𝐲 𝐢𝐬.. '𝐈'𝐦 𝐢𝐧 𝐭𝐡𝐞 𝐏𝐡𝐢𝐥𝐢𝐩𝐩𝐢𝐧𝐞𝐬, 𝐛𝐮𝐭 𝐝𝐨𝐧'𝐭 𝐰𝐨𝐫𝐫𝐲 𝐈'𝐦 𝐠𝐨𝐢𝐧𝐠 𝐭𝐨 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐭𝐨𝐝𝐚𝐲. 𝐂𝐚𝐧 𝐲𝐨𝐮 𝐩𝐥𝐞𝐚𝐬𝐞 𝐩𝐫𝐨𝐯𝐢𝐝𝐞 𝐲𝐨𝐮𝐫 𝐭𝐞𝐥𝐞𝐩𝐡𝐨𝐧𝐞 𝐧𝐮𝐦𝐛𝐞𝐫 / 𝐨𝐫𝐝𝐞𝐫 𝐧𝐮𝐦𝐛𝐞𝐫 ?' Customer service reps should always lead the conversation in the direction of helping the customer. Simple, yet very effective to take away the customers concerns about an accent. Accents have nothing to do with anything. 𝐇𝐞𝐥𝐩𝐢𝐧𝐠 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐢𝐬 𝐞𝐯𝐞𝐫𝐲𝐭𝐡𝐢𝐧𝐠. Jozsef Kiss Need advice? Text me @ 1 855 688 7723 #customerservicerepresentative #customerexperience #callcenter

Hello 👋, Salut Comment Vous Allez? So last week Wednesday precisely, I was on transit , a frantic call came in from a passenger who was stuck at a transit hub due to a miscommunication about His destination.The passenger was a French -speaking person , who was unable to get clear answers from the predominantly English-speaking staff, Tensions were rising as the passenger was worried about missing His connection. Understanding the urgency, I quickly approached The passenger and began speaking to Him in French for more directions and details 😊.The relief in His voice was palpable as He finally understood. With all the necessary details in hand, I contacted the transit hub staff and translated the passenger’s concerns. I guided the staff through verifying the ticket details and resolving the system error. Throughout the process, I kept the passenger updated in French, ensuring that he was calm and informed. Thanks to my bilingual skills, we managed to resolve the issue swiftly. The passenger was able to board His connection without further delay, and he expressed immense gratitude for the assistance. This experience emphasizes on the importance of having a bilingual customer care representative not only bridged communication gaps but also significantly enhanced customer satisfaction by providing timely and effective solutions. So let me assist you in communicating with your clients in the language they understand effectively 👌 #bilingualcustomerRep #virtualAssistant #letsconnect #jesuisbilingue

The power of localisation in the contact centre. In today's globalized business environment, the importance of personal connection and understanding between customers and service providers cannot be overstated. That's why having a local call centre is not just an operational decision; it's a strategic move towards building stronger customer relationships. Home based virtual contact centre make this a reality and can often provide a “hyper local” capability. 📞 Why Local Matters 1. Cultural Affinity - Local agents bring an intrinsic understanding of cultural nuances and societal norms, enabling them to connect with customers on a deeper level. This cultural affinity fosters a sense of trust and understanding, building customer satisfaction and loyalty. 2. Language Proficiency - While multilingual support is valuable, native language proficiency offered by local agents ensures clarity and effectiveness in communication. It eliminates misunderstandings and improves the overall customer experience. 3. Regional Insights - Local agents possess firsthand knowledge of regional issues, trends, and preferences. This insight is invaluable in tailoring services and solutions to meet the specific needs of local customers. 4. Economic Contribution - Investing in local call centre capacity contributes to the local economy, creating job opportunities and supporting community development. It demonstrates a commitment to the region's growth and prosperity. 5. Faster Resolution Times - Proximity and understanding of local contexts lead to quicker problem-solving and decision-making processes, enhancing efficiency and customer satisfaction. The Competitive Edge Embracing local talent in call centres is more than a logistical choice; it's a competitive edge. It reflects a company's dedication to understanding and serving its customers with authenticity and precision. #CustomerService #LocalTalent #CallCenterExcellence #CommunityDevelopment

Did you know that you can set up business phone numbers in other countries? For example, you can set up a toll-free number to support customers in Singapore or 160+ other countries, while forwarding the calls to your global service desk overseas. You can also make outgoing calls to people in Singapore with a local caller ID, improving pickup rates. Global Call Forwarding published an article about the benefits of using virtual numbers to expand internationally. Go check it out and let me know your thoughts. #GlobalExpansion #InternationalBusiness

🌍 Seeking Advice and Collaboration for an Enhanced Quoting System! 🚀✨ As Crafted Africa continues its upward trajectory, we are determined to optimize our quoting and reservation processes, delivering an exceptional experience to our cherished travel partners. To support our growth, we have made significant investments in our Human Resources, doubling our Sales and Res Team, and implementing an incredible Agent Portal with live availability. However, the ever-increasing demand compels us to take our efficiency to the next level. That's why I reach out to you today, seeking your valuable insights and advice. Do you have any recommendations for an excellent, time-efficient, in-house quoting system? We are particularly interested in integrating it with CHAT GPT to enhance personalization by automating the initial email and facilitating provisional bookings based on quotes. Additionally, if any of you possess the expertise or know someone who would relish the opportunity to collaborate with us in building this visionary system, we would be delighted to connect and explore the possibilities together. We wholeheartedly welcome any positive ideas and suggestions from our network of accomplished professionals, as we aspire to further elevate our service. #CraftedAfrica #TravelIndustry #QuotingSystem #CollaborationOpportunity #EfficiencyAndPersonalization

🌍 Zimbabwe are you ready to level up your customer service game? Join Contact Centre Association of Zimbabwe (CCAZ) and Rod Jones at the South Africa Knowledge Exchange! 🌟 Connect with dynamic teams from various industries, amp up your customer experience skills, and dive into an engaging learning experience. Don't miss out on the chance to boost your career and connect with like-minded professionals. Elevate your customer experience delivery – it's not just a program; it's a game-changer! 🌐✨ #CXGameChanger #KnowledgeExchange #CareerBoost

Looking to optimize your customer service projects? 💪 This Post is For YOU !! 🌍 Consider Tunisia for outsourcing! 🇹🇳 Tunisia offers a prime opportunity for companies seeking efficient customer service solutions. With its diverse language skills, cost-effectiveness, and strong tech foundation, Tunisia can elevate your customer support game 💼 ✅ Linguistic Diversity: Tunisia's skilled workforce is well-versed in multiple languages, ensuring seamless global customer interactions and satisfaction. 💰 Cost Efficiency: Outsourcing to Tunisia means reduced operational costs paired with top-quality service, resulting in significant savings. 🔌 Tech Proficiency: Tunisia's tech-forward environment ensures streamlined processes, innovative solutions, and improved customer experiences. 🌟 Strategic Focus: By entrusting customer service to Tunisia, you can concentrate on core business strategies, driving growth and innovation. Embrace Tunisia as your outsourcing partner for enhanced customer satisfaction, resource optimization, and business success. 🚀 #OutsourceSmart #CustomerServiceExcellence #TunisiaAdvantage