Kristina Jensen’s Post

Great opportunity to connect with fellow industry leaders in a beautiful setting - don’t miss out!

We are excited to share that we have been recognized with two more Stevie® Awards in 2024, Las Vegas 4/12! Major congratulations to our Brazilian DialMyApp team, Banco Itaú and Oi - amazing job and incredible partnership!

Excited to attend #GoogleCloudNext in Las Vegas next week with the DialMyApp team! The event is shaping up to be a great opportunity to explore industry trends and network with old and new friends. As a CX, and AI enthusiast, I'm eager to learn from the best in the field. If you're attending, let's connect! #CX #AI #DialMyApp

Exciting to see how DialMyApp & Azul Linhas Aéreas Brasileiras simplify and improve the customer experience together! ✈️ Congratulations to our partners for achieving first place in customer satisfaction for the third consecutive year, as recognized by the ANAC Consumer Bulletin - great job!

Improving your customer service experience is not a “nice to have,” it’s a business imperative, especially for financial institutions and other companies that handle large volumes of complex calls. How do we do it at DialMyApp? We collaborate closely with our clients to discern the reasons behind customer calls, enabling us to craft a visual IVR experience that expedites access to solutions and support. Our approach incorporates conversational AI chatbot interactions and extends across organizational boundaries to address underlying issues effectively. Do you want to be the next to solve your customer’s problem faster and increase your NPS? Reach out to me directly to learn more. #ai #cx #customerexperience #nps DialMyApp

Mindset is the software that runs in our brains - and maybe we all need an upgrade once in a while to expand our boundaries. My daughter Josie has been working on her back handspring for months. Her skill and strength improved, but she was never quite confident she could make it on her own. Today, I watched her nail it. Later, I asked Josie what made today different. She said, “No more fear.” I asked her why, and her response was “Coach Danyelle!” Her coach has an amazing capacity to establish trust and help her students build confidence. With a few one-on-one sessions, she helped my daughter adjust her mindset, and Josie started believing she could do it. Isn’t it incredible what a mindset upgrade – and some good “tech support” – can do to help us step into greatness and achieve our goals? #AI hashtag #CX hashtag #customerexperience  #mindsetmatters DialMyApp

Happy Valentine's! On this special day, I’ve got some thoughts on love and relationships. Specifically, the love customers have for the brands they engage with. When someone calls your customer service number, it’s because that person has a problem and needs help. Despite the issue, they all want the same thing: for your brand to show them that you care and resolve their issue. Having the technology and resources to resolve their concerns quickly can build a happy, long-term relationship with a company – or cause a swift and public breakup. 65% of customers have changed to a different brand because of a poor customer experience – and nearly half have talked about it on social media accounts. DialMyApp we see this first hand, demonstrating genuine care for our customers and continuously striving to meet their needs by staying focused on resolving pain points will yield long-term benefits. Happy Valentine's Day! ❤️ #cx #customerexperience #AI DialMyApp

Learn how major retailer Magalu, created an innovative customer centric call center journey, where 21% of the incoming calls were resolved via the DialMyApp digital menu, yielding significant savings and a better customer experience.  “Magalu’s mission is to always provide the best experience for our customers, seeking to combine human aided services with digital. In this sense, we found DialMyApp (DMA) a great partner in this journey. Today, the voice channel is still Magalu's main means of communication with its customers, so DialMyApp helps us offer self-service even when the customer does not have our application installed. This way, we are able to speed up service and satisfy our customers’ needs in an efficient and innovative way”, highlights Amanda Carvalho, Corporate Customer Intelligence Manager at Magalu.  Click here to learn more: https://lnkd.in/e6zEi7kq Marcelo Ferreira da Silva Fabio Bottini Pierri Flavia Pollo Nassif Doobie Shemer #DialMyApp #CX #innovation #digitaltransformation #ai   

Come join this fabulous event and hear from these amazing women who are doing a remarkable job in the Fin-Tech industry and paying it forward with their demonstrated leadership.