Kristen Kaisinger’s Post

One for my Customer Experience colleagues across my network!!! This Forrester’s trends report reveals the top three customer service megatrends that customer service and customer experience leaders must pay attention to. The report uncovers best practices for creating a next-level omnichannel service experiences and delves into why you should use technology to support your customer service teams, not replace them. #customerexperience Click link to access report https://lnkd.in/ef3iUUYc .

People working in the Retail Sector! Are you curious about transforming customer feedback into your next big win? Join CX experts Anne Thorstvedt Sjoberg, Manuela Pifani, Matthieu Bonelli, and Carlos del Corral as they talk and go deep into the secrets of CX in the retail world. 🛍 From gaining executive buy-in to turning insights into action, this panel style webinar is packed with real-world strategies and tips that will surely make your customers say "wow!" Watch the replay now! Link in comments! #retail #cx #customerservice https://lnkd.in/dDzNZveN

Retail brands consistently dominate the #CustomerExperience landscape. Don’t believe us? That’s according to over four million pieces of customer feedback on 3,100 brands collected over the past year.   Check out Retail Customer Experience’s recent story to find out which #retail brands ranked in the top five of the 2024 Forbes Customer Experience All-Stars. 

Retailers must embrace a digital-first approach to conversations with customers, knowing how to anticipate their needs to become customer champions. But how do you “anticipate” needs? How do you “predict” behavior? Explore additional insights on how embracing a relationship-centric approach can fortify sustained success in customer experience. 💼🛠 #CustomerExperience #Relationships #Success https://hubs.la/Q02b3b_00

The paradox of choice in retail: More options ≠ Better customer experience - Clear selections often outperform endless aisles - Personalization beats variety - Decision fatigue is real and costly Smart retailers are mastering the art of 'less is more', offering fewer, but more relevant choices. #RetailStrategy #CustomerExperience #CuratedCommerce

🌐 The post-COVID retail era demands innovation. Explore strategies that bring efficiency, personalization, and valuable data insights to enhance customer experiences. Dive into the impact of digital queue management: https://bit.ly/43WWeva #RetailInnovation #CustomerCentric

Let's dive into the world of retail in the first episode of the "Top Industry Trends in Customer Experience" video series with OSSY co-founder and author Ron Thurston. Our conversation not only unveils the impact of personalized experiences on consumers but also explores the ripple effect – how engaged employees contribute to the overall happiness of customers. Join the conversation here: https://aka.ms/AAo4kqq #MSIndustryVoices #RetailTopTrends #MicrosoftAdvocate

In the dynamic world of retail, the pursuit of elevating customer satisfaction is a perpetual quest for differentiation and revenue growth. The transformative role of technology in this endeavor cannot be overstated. Today, it's not just about keeping pace; it's about leading through innovation. As we navigate this evolving landscape, it's crucial to harness technological innovations that redefine the shopping experience. One key strategy involves building a comprehensive customer view by seamlessly connecting marketing, point-of-sale, and loyalty systems. This holistic 360-degree perspective is a game-changer. Moreover, the importance of creating omnichannel experiences cannot be emphasized enough. By unifying our brand and customer interactions across in-store, web, mobile, and social platforms, we not only enhance the customer journey but also solidify our brand identity. Operational efficiency is another vital facet. Real-time flow of supply chain data throughout our partner ecosystem is imperative. This not only streamlines operations but also ensures a responsive and adaptive approach to market demands. Last but certainly not least, personalization is the key to forging lasting connections with our customers. Learn More :- https://lnkd.in/gUCUBrGQ By delivering tailored experiences, we not only meet but exceed customer expectations. In a world where technology is the linchpin of retail evolution, let's embrace these must-dos and chart a course for success with YALLO Retail. #RetailInnovation #CustomerExperience #TechAdvancements

Let's dive into the world of #retail in the first episode of the "Top Industry Trends in Customer Experience" video series with OSSY co-founder and author Ron Thurston and Microsoft's Carlton Dossman. Our conversation not only unveils the impact of personalized experiences on consumers but also explores the ripple effect – how engaged employees contribute to the overall happiness of customers. Join the conversation here: https://aka.ms/AAo4kqq #MSIndustryVoices #RetailTopTrends #MicrosoftAdvocate

Retailers, your customers are telling you something about their digital experiences—and NPS alone isn’t going to uncover what it is. This week, we launched our 2024 Retail Benchmark Report, which leveraged our QXscore methodology to test the experiences of the top 25 retailers in the US. The results show that there’s so much more to the customer journey than what’s captured with traditional metrics like NPS or CSAT, and uncovering friction and obstacles in the shopping journey is the key to healthy experience scores across the board. Get the report to learn how retail leaders can better understand their customers' experience to drive retention and boost revenue. #CX #RevenueGrowth #CustomerRetention #DigitalExperience #Retail