Kore.ai’s Post

🌟 Join Us at the Conversational AI & Customer Experience Summit in India! 🌟 After successful events in Malaysia and Germany, we're thrilled to announce our arrival in the heart of India for the next milestone event! Get ready for a transformative experience at our Conversational AI & Customer Experience Summit! Join us for two days packed with insights, and industry leaders. 🗓️ Date: April 18th & 19th, 2024 📍 Location: Bangalore, India  Following our triumphs across different continents, we're here to bring you an exceptional experience in Conversational AI and Customer Experience. This summit is your gateway to: ✨ In-depth Knowledge: Gain insights from industry experts representing top-tier companies. 🤝 Networking: Connect, collaborate, and forge invaluable relationships. 🌐 Global Perspectives: Explore how Conversational AI is reshaping industries worldwide. 👥 Don't miss the chance to be part of this dynamic gathering! Engage with visionaries, and be at the forefront of the Conversational AI revolution. We're eagerly anticipating your presence as we delve into the future of customer experiences powered by Conversational AI! Secure your spot with us! 🎟️ Register Now: https://lnkd.in/giAbyGfN Event Link: https://lnkd.in/dwrY_fva Stay tuned for more updates and mark your calendars for this unmissable event. Let's shape the future together! 🚀✨ #ConversationalAI #CustomerExperience #AIConference #CXSummit #caces #caces2024 #AIInnovation #NetworkingEvent #Bangalore #Summit2024 #IndustryExperts

🚀 Exciting Trends in CX! 🤖 The Global State of CX 2023 report highlights how AI is revolutionizing contact centers. Here are 4 game-changing insights: 1️⃣ Conversational AI Dominance: Chatbots, led by powerful language models like ChatGPT, are at the forefront, transforming customer interactions. Experts foresee substantial advancements in Large Language Models (LLMs), promising even more efficiency in CX. 2️⃣ Business Intelligence Overhaul: AI's prowess in data collection and analysis is reshaping contact centers. The untapped goldmine of customer data holds immense potential. Devon Mychal underscores the transformative impact, turning rich insights into a permanent tool for contact center agents. 3️⃣ Agent Empowerment: LLMs and AI tools aren't just data collectors; they empower contact center agents. Real-time support and streamlined information access enhance the customer service experience. This not only reduces agent burnout but also attracts and retains top talent. 4️⃣ CX Leaders' Rise: Far from replacing humans, AI elevates CX leaders' status. The valuable insights unlock opportunities for them to become trusted advisors, making informed decisions. Ready accessibility to CX insights is poised to become the norm, reshaping leadership roles. 🔗 #AIinCX #ContactCenterTransformation #CustomerExperience #FutureofCX

AI is reshaping the contact center landscape, offering opportunities for enhanced productivity, deeper insights, and elevated customer experiences. Yet, amidst the excitement, there are crucial truths that need to be acknowledged. 1. Be Aware of Potential AI Risks: While AI brings immense benefits, it also presents risks, from ethical concerns to regulatory compliance. Comprehensive strategies are essential to mitigate these risks and protect customers. 2. AI Will Make Companies more Compliant: Leveraging AI can assist in compliance efforts, helping contact centers adhere to evolving regulations and standards while improving security and data management. 3. Intelligence Enhances Customer Experience: Investing in AI translates to improved customer experiences, driving satisfaction and loyalty. From self-service solutions to personalized interactions, AI is a game-changer. 4. AI Can Help You Save Money: Contrary to misconceptions, AI can reduce operational costs and optimize resources, delivering tangible savings while enhancing efficiency and effectiveness. 5. AI in the Contact Center isn’t Just Chatbots: While chatbots are prevalent, AI offers a spectrum of solutions, from IVR systems to AI assistants, enriching various aspects of contact center operations. 6. AI Will Assist, Not Replace Agents: Rather than displacing human agents, AI augments their capabilities, streamlining tasks, providing insights, and facilitating personalized interactions. #AI #automation #chatbots #innovation #IntelligentAutomation #digitaltransformation

Did you know that Gartner released a poll that found 38% of top executives of global brands consider CX as their primary focus of generative AI investments? That was No.1, ahead of revenue growth, cost optimization and business continuity. However, one of the biggest challenges the brands face when managing CX is creating a unified approach to personalized, seamless and customized customer interactions across all channels, 24x7. Join us now at CX Summit 2023 by Contact Centre Association of Malaysia (Official) on 29-30 Nov, as we partner with Microtel Technology to demonstrate how you can leverage the dual power of Conversational AI and Generative AI to address the challenges, deliver hyper-personalized experiences across channels and languages, anytime anywhere, and deliver extraordinary business outcomes. Book your meeting/demo with Kore.ai : https://lnkd.in/g9Q-kMW7 #conversationalai #generativeai #aichatbots #contactcenter #cx #malaysia #ccam #enterpriseai Neil Barman Nikhil Sharma Vivek Venugopal Varun Vaidya Falgu Ray Akarsh Venugopal Tin Wai Dang Tommy Ng

Join us at the upcoming event where Dataverze will be presenting a session on AI Guardrails and demoing some fascinating use cases on Audience Recommendations using GenAI. 🚀Curious about our approach towards GenAI Guardrails, a step towards Ethical AI? 🤔 Don't miss out on this insightful session! Save the date and be sure to catch our presentation at the event. See you there! 👋 #AI #EthicalAI #GenAI #Dataverze #CXEvent #AIguardrails

The chatbot market is indeed poised for substantial growth, as evidenced by various industry reports. For instance, the global chatbot market size was valued at $4.7 billion in 2022 and is projected to grow to $15.5 billion by 2028, exhibiting a CAGR of 23.3% during the forecast period. As YellowStone XPs BPM, we recognize the immense opportunities presented by this projected growth. We are committed to harnessing the potential of the chatbot market to offer innovative AI chatbot solutions that cater to the evolving needs of businesses across various industries. By staying at the forefront of this burgeoning market, we aim to provide our clients with cutting-edge chatbot solutions that drive value and propel their businesses forward. Contact us: hello@yellowstonexps.com #YellowstoneXPs #Globally #AI #ChatBots #BPM #DigitalBPO #CX #CustomerExperience #CustomerEngagment #CustomerSatifaction #BoostingSales #GlobalBusiness

📣 We are thrilled to announce that we will be presenting a session at the upcoming event! Join us as we delve into the world of AI Guardrails 🔍 Ever wondered how artificial intelligence can navigate ethical boundaries while providing top-notch recommendations? Look no further! we will guide you through the intricacies of implementing AI Guardrails, ensuring responsible and ethical AI practices every step of the way. 💡 But that's not all! Prepare to be amazed as we showcase real-world applications of GenAI in Audience Recommendations. From personalized content suggestions to tailored marketing strategies, GenAI revolutionizes the way we engage with our audience, maximizing impact and satisfaction. 🗓️ Mark your calendars and join us for this illuminating session! Don't miss out on the opportunity to gain invaluable insights and witness the power of AI in action. Stay tuned for more updates and get ready to embark on a journey of innovation with DataVerze! See you at the event! #AI #Innovation #GenAI #EthicalAI #Dataverze #cxstrategy #customerexperience

Exciting News from TechticAI! 🚀 At TechticAI, we're proud to be at the forefront of the chatbot revolution. Our team has been tirelessly working to advance the capabilities of chatbots, and the results are truly impressive. 🤖💬 Today, chatbots are no longer just conversation starters; they're becoming indispensable tools for businesses. They're transforming customer support, streamlining processes, and enhancing user experiences. 🌐 We're delighted to be at the cutting edge of this technology, offering tailored chatbot solutions for businesses in various industries. Whether it's automating customer queries, driving sales, or providing instant assistance, our chatbots are making a real impact. 💼 But we're not stopping there. Our dedicated team of experts is continually researching and innovating, ensuring that TechticAI remains at the forefront of chatbot development. If you're looking to leverage the power of chatbots for your business, TechticAI is here to help. Let's connect and explore the endless possibilities of chatbots together. 🤝 #TechticAI #Chatbots #AI #Innovation #Automation #CustomerExperience

Integrating artificial intelligence (#AI) presents opportunities and challenges for customer support agents. Join Chad McDaniel with Execs In The Know, Sidharth Mukherjee with Teleperformance, and Dennis Brockenborough with Meta on July 11th at 1 PM ET, as we explore the critical intersection between agent and customer experiences in the rapidly evolving #CX landscape. Register now and empower your agents for the future of customer experience. 👇 https://lnkd.in/g8HJqv9P CX #leaders who attend will learn how AI ensures consistent, effective customer interactions and improves employee enablement, while also gaining insights into cutting-edge AI tools and essential upskilling skills. They will hear from industry experts about successful AI implementations and discover practical #strategies for seamless AI integration. #CustomerExperience #leadership #ArtificialIntelligence

Register here → bit.ly/3P2dMBA In an era where Artificial Intelligence (AI) is reshaping landscapes across industries, understanding the specific applications and advantages of AI for CX becomes paramount. Join us on March 27th for a networking dinner at Altro Zafferano Italian Restaurant & Lounge Singapore. During this event, we'll unravel the mystery around AI, offering clear insights into its practical benefits for enhancing customer interactions, satisfaction, and discover successful use cases and innovative strategies to meet and exceed customer expectations. This invite-only session will be hosted by Mark Harington, Vice President, Portfolio Sales Engineering, International at NICE. Anmol Jaiswal Ayush Agarwal Arshi Ali Yash N. Poonam Khemlani (Dolly) Senjuti Ghosh Saket Bengani Sandeep Sivaram Mitch Speers Ashutosh Prasad #AI #ML #DigitalTransformation #CustomerExperience #GenerativeAI #CustomerRetention #AIUseCases #CXStrategy #UserExperience #CustomerAcquisition #AIApplications #DigitalInsurance #CustomerEngagement #ArtificialIntelligence #MachineLearning