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I worked in the service industry for 7 years. With the summer holidays coming up, I wanted to share advice from one former barista / barback / waitress to you: - For some, a service industry job is a temporary job, but for others, it's their career. Don't ask, "So what are you doing after this job?" to someone serving you. - The US Federal Minimum for servers is $2.13 an hour! (That was once my hourly.) Servers get taxed on the $2.13 / hour pay + tips, often resulting in $0 paychecks from their employers after taxes. How our paying and tipping structure is set up, you have to tip, even if the server took "forever" to get your drink—tip, tip, tip (and, ideally, in cash). - The 4th of July week is a huge travel week, which means it's the busiest time for service workers who are expected to work double shifts, stay late, and work through the holidays. Try to remember empathy and kindness to those serving you. ________ The service industry gave me some of the hardest and most fun work days. Hoping that something here resonated with you. Service industry workers, any advice you would add? 📸: College Kit working as a coffee shop supervisor
Service workers deserve respect and recognition-it is not an easy career. I do need to tip in cash more often, but tips of 30% plus are the norm. I look at how people treat food service workers, it can tell a lot about them.
Just be kind and patient. & provide the same service & hospitality you’d expect to receive when dining out. You never know who’s day you just made better, with just a smile or vice versa. The service industry has opened up so many opportunities for me just by having my regulars, connecting & networking. Some of those guests would like to get to know you, and hear your story. Being in the service industry is a great way to connect & expand your network. On those rough days, if it’s not gonna matter in the next hr or 5 days or 2 years, let it go; it’s just food.
100% agree! And if you experience a delay, you might not always see why it's happened. There are so many moving parts to the service industry, from a last minute call-off, to training new staff, or even taking extra time to sanitize tools for a customer with an allergy. Know that everyone’s working hard to give you the best service they can, and if you have a great experience somewhere - share the positive vibes 🙌 Loving this call out, Kit!
I never worked in F&B service and it's a shame because I think that's where the furnace is - refining one to become truly great in the service profession. I did retail as a promoter and it is 10+ hours per day of non-stop customer service, packing, display design etc. I can't do it no more, but each time a promoter walks up to me, there is a sense of nostalgia. Yeah, don't fear "hard"!
You never know someone's circumstances unless they directly tell you. Always support the people who are good and never be rude unless they are just plain ugly to you first. I never worked as a server but I did work in retail and at a hair salon and the service industry is no joke. You get all kinds of people who pass through those doors. Just be kind. 💙
I worked as a bartender and chef for multiple years as a student. Going back in time, I'd pay more attention to how each business I worked for was run. Also, tipping culture is so whack 🤷♂️
And the server minimum wage has been $2.13 since 1991, which is crazy. The cumulative rate of inflation since then has been 130.6%.
When I think back on all those years waitressing, I'm impressed by the sheer emotional labor that working in service requires. And it often felt like a professional acting job, especially in the US where, as you describe, you're dependent upon tips.
Having worked in the service industry when I was younger, I know how difficult it can be. Especially dealing with challenging customers. Kindness and a smile go a long way. Because of my experience, I go out of my way to be kind and to tip well. 😊
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2wI ran retail stores for 24 years. "So, are you in school?" Was a regular question. Um, no. I have a degree in merchandising, this is my career actually. Yes. Have patience. Be kind. Tip well if you can tip well. And people in customer service - it's okay to be honest with your customers and let them know what's going on. If someone called out or you got slammed with orders, share it. People are usually more patient if you can explain what's up.