🌟 Tired of just answering calls? 🌟 Today's customers expect a seamless experience across all channels. KGiS can help you transform your contact center into a CX powerhouse that delivers exceptional service on every touchpoint. 📞 Here's what KGiS can do for you: 🌐 Omnichannel support: We provide customer support, sales support, tech support, collections, and chat support – all in one place. 🗣️ Bilingual capabilities: We can help you serve customers in English and Spanish (and Domestic languages). 🔒 Security compliance: We take data security seriously and are compliant with all major regulations. ✨ With KGiS, you can: 😊 Improve customer satisfaction 📈 Increase sales conversions ☎️ Resolve inquiries on the first call 🚀 Ready to take your customer experience to the next level? Reach out to us by email: info@kgis.co for further details. Follow KG Invicta Services (KGiS) and stay connected! #omnichannel #customer experience #contactcenter
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Adopting an omnichannel strategy is the key for healthcare organizations to optimize costs, reduce the burden on healthcare professionals, and gain higher customer satisfaction. Learn more about our next-gen solutions that can help initiate and harness omnichannel strategies for your healthcare organization most effectively. Join us at Booth No. 111 at Reuters Events Pharma USA. See you there! #CitiusTech #HealthcareLimitless #OmnichannelStrategies #PharmaUSA2024 #HealthcareTechnology
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Nothing beats the energy and inspiration that comes from meeting with our clients. ⚡️ Last week, we had the pleasure of hosting part of the CGS (Computer Generated Solutions) team for a few hours, immersing ourselves in a stimulating discussion about technological #innovations, #solutions, #efficiency, and the ever-evolving field of contact center and BPO industry. Our conversation revolved around the transformative impact of analyzing interactions, providing customers with various communication touchpoints, and transitioning traditional call interactions into more personalized video interactions. 📞💬📧 The opportunity to work closely with our clients and understand their needs and aspirations drives us to innovate and excel. 🤝🚀 #ourclients #contactcenter #omnichannel #customerinteractions #videocalls #chtabot #virtualassistant #mediateldata
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Omni channel routing directs customer queries through voice, social media, text, email, and live chat. It helps call centres to connect agents efficiently, making communication smooth. This approach ensures smooth communication flow and enhances customer interactions, ultimately boosting service effectiveness. Let's now dig into the key benefits of Omni channel routing. · Enhanced efficiency of agents · Lowered waiting times and drop-off rates · Decreased average handling times · Expanded outreach capabilities · Lowered operational costs · Elevated customer loyalty and satisfaction · Improved sales performance #omnichannel #routing #tech #telecommunications
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CX Quality Enthusiast at Klaus by Zendesk, AI-powered quality management solution that helps companies drive revenue through excellent customer service. - klausapp.com
I am currently #researching a bit on the subject of #consistency in customer service and it's importance in customer #retention for a little think piece in #German 🇩🇪 . (coming on Monday) 🧙♂️It's no secret that consistency is essential for building #trust and #loyalty. When customers know that they can expect the same high level of service every time they interact with a company, they are more likely to keep coming back. 🍯 ⭐️ This is where your agents are worth more than their weight in gold! ⭐️ And more on how to assure consistency on Monday 🥳 Until then enjoy the result of Klaus questionnaire on the subject 🐯
The results are in! Last week, we asked you about the most significant challenges of maintaining high-quality customer service across various support channels. ➡️ 42% of you highlighted keeping the quality consistent as the primary concern. Omnichannel support is the gold standard for many industries and has undeniably changed how customers engage. ☝️ On the one hand, it allows for greater accessibility and convenience, ☝️ but on the other, it demands more consistent experiences across every touchpoint. A quality management tool that helps you unify quality across email, chat, voice, etc … now that sounds exactly like the solution to this problem. PS. Did we mention Klaus now supports VoiceQA? 👀 https://lnkd.in/d-VXw2Qw
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| E-commerce| Paas | B2B| Business Development | Help retailers in optimizing their e-commerce platforms to achieve maximum growth and success.
Unicommerce Empowers Businesses to Deliver Exceptional Customer Experience #CXDay In today's highly competitive business landscape, delivering exceptional customer experience has become the key differentiator for brands across industries. As customers increasingly demand seamless and personalized interactions, businesses need to ensure they have the right tools and technologies in place to meet these expectations. #Unicommerce, a leading ecommerce enablement platform, is at the forefront of helping businesses optimize their customer experience strategies. It is crucial for businesses to recognize the importance of delivering exceptional customer experiences. Unicommerce's ecommerce enablement platform empowers businesses with streamlined #ordermanagement, #inventorymanagement, #omnichannel fulfillment, efficient returns management, and valuable analytics and insights. By leveraging Unicommerce's comprehensive suite of tools, businesses can optimize their operations and exceed customer expectations. In a rapidly evolving digital landscape, Unicommerce serves as a trusted partner in driving customer-centricity and enabling businesses to thrive in the age of customer experience. HAPPY #CXDAY WITH #UNICOMMERCE 😉
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A REAL example of a customer speaking with Airkit.ai. We have redacted personal/company information. Using Airkit.ai, the customer simply integrated into Shopify, UPS and sent Airkit.ai the same materials used to train their BPO agents. This was the instant result... Example: #1: Omnichannel Order Status (Voicemail into personalized email) #buildlikeahuman
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Facing challenges in unifying customer service? Salesforce Omni-Channel is your solution. Our latest LinkedIn carousel reveals how to create seamless experiences across multiple platforms (Slide 2). Delve into the smart, automated routing system that brings efficiency to every interaction (Slide 3). Slide 4 showcases the power of customizable routing - tailoring solutions to your specific needs. And, discover the unmatched advantages of streamlined workflows and enhanced customer satisfaction in Slide 5. Enhance your customer service game with Salesforce Omni-Channel insights! #EfficientService #SalesforceOmniChannel
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Are you looking for ways to boost your business growth? Learn how building customer loyalty by outsourcing your customer services to a BPO agency can help you get there. With First Credit Services, harness the power of our omnichannel platform and friendly agents, and witness your brand loyalty soar through excellent customer service. #FirstCreditServices #CustomerSupport #BusinessSuccess #BusinessGrowth #CustomerLoyalty #Outsourcing #BPOAgency
