Katie Barca’s Post

Happy St. Patrick’s Day from #SERVPRO Team Gutierrez! Click link in Comment for 9 surprising facts about the history of St. Pat’s Day!

1851! That's the number of support teams we had the privilege to work with this year. How did we achieve this? At Birdie, we have not slacked off this year either. We have been giving our all for the past 3 years, and we couldn't be prouder of the results. Our mission remains the same: to make agents and customers feel as if they were sitting next to each other. We believe this is the key to more enjoyable troubleshooting, faster time to resolution, and genuine human interaction. Here's a glimpse of what we have accomplished in the last 12 months: - Launched the Co-browsing solution - Made numerous improvements to the screen recording solution - Rebuilt our infrastructure from scratch (clearly not an easy task, but we are proud to say that we now have the best performance on the market!) - Built integrations with Jira Service Management and Aircall - Strengthened security with regular audits And as for the vanity metrics (because you need some at the end of the year): - 20,000+ agents using Birdie daily - 11 million tickets solved using Birdie I couldn't be happier to be part of this team and to continue partnering with world-class support leaders. Looking forward to 2024!

How many Servpro employees does it take to tape down a wire? Three. One to hold the wire, one to tape it down, and one to take the picture for social media :D #Servpro #howmanydoesittake #tape #threedudes

“ServiceForge has made it easier to communicate customer details and give the immediate response that our customers deserve and expect in their times of need.” ☎️ Answer every call 📝 Capture more leads ❓ Qualify leads on the call Win more jobs this summer with ServiceForge. #leadcapture #leadqualification #homeservice #businessgrowth #testimonial

Technical discovery. It's just asking a bunch of questions and finding out what features and functions they want. That couldn't be more wrong Find some of our pro tips to conducting a successful initial technical discovery. https://lnkd.in/eYUSqDXc #MEDDICMondays #discovery #psa

Check out how Red Hat experts offer you an easy way to see the functionality of several of Red Hat's best products in action. #RedHat #RedHatOpenDemo #OpenDemo #RedHatDemo

When sales and tech support come together to celebrate a win, it's a reminder of our #1 priority: helping customers. Having a great team makes it easy to achieve this goal. #CanteyTechConsulting #MSP #southfloridabusiness #techsupport #workingtogether

Constantly meeting new reps can be exhausting and set back any progress you've made on your IT issues! We simplify your support by offering a dependable, ongoing partnership with one consistent point of contact. Schedule a call at protecticloud.com to start meeting our experts. 🤝💼 #StableSupport #OnePointContact #ITSupport #BusinessPartnership

Constantly meeting new reps can be exhausting and set back any progress you've made on your IT issues! We simplify your support by offering a dependable, ongoing partnership with one consistent point of contact. Schedule a call at protecticloud.com to start meeting our experts. 🤝💼 #StableSupport #OnePointContact #ITSupport #BusinessPartnership

At Pro-Serv, we believe in the power of teamwork to deliver exceptional results. From our dedicated sales team to our skilled technicians and support staff, every member plays a vital role in our success. Here's why teamwork is at the heart of everything we do: 🤝 Collaboration: We foster an environment where ideas are shared freely, and collaboration is encouraged. By working together, we can tackle even the most complex challenges with ease. 🌟 Excellence: Our team is committed to delivering excellence in every aspect of our work. By combining our strengths and expertise, we can consistently exceed our customers' expectations. 💡 Innovation: Innovation thrives in a collaborative environment. By working together, we can spark creativity and develop innovative solutions to meet the evolving needs of our customers. 👏 Support: We support and uplift each other, celebrating our successes and learning from our failures. Together, we grow stronger and achieve more than we ever could alone. Together, we can accomplish anything. #Teamwork #ProServFoodEquipment #Collaboration #Excellence #Innovation #Support