Thank you for participating in my poll! I noticed that no one voted to honor the customer's request. I'd love to hear why you wouldn't honor the request. For me, once you ignore one policy, it's a slippery slope to ignoring the rest. There's always room for compromise, but you should do so with your policies in mind.
Here’s a poll to make you think. We business owners are often very rigid in our policies and procedures. At the same time, there’s a reason we’ve put in place those policies and procedures. What would you do here? Please feel free to elaborate further in the comments.
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